8/10 ดี
Allison
เดินทางเพื่อธุรกิจ
20 ต.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My stay was generally pleasant. My room was beautiful with a comfortable bed and handsome views from the large windows in the corner room. Neither the remote control to the television nor the room safe was working on my arrival. It took until Friday evening to fix. The housekeeping was much better on Friday than Saturday. The additional $30 daily fee for guest services was unnecessary and dishonest advertising. I arrived at 10:30pm, hungry because there were no meal options on my flight to Portland. I requested in-room dining, & then tried to eat at the hotel restaurant, which was advertised as available in writing and on the hotel’s website, but was actually completely untrue and had been unavailable for quite some time, according to hotel front desk staff. I was advised to use “Door Dash” which is a service I have never used. I didn’t want to order food from a place I had never been before and retrieve it from a stranger who would learn my room and see that I was traveling alone. I registered my dissatisfaction about this hotel failure with the front desk in person and via telephone, requesting that the guest services fee for 10/9 be refunded due to lack of advertised dining options. I was assured that this would be addressed in my bill by front desk staff. When I checked out, however, I noticed that I had been charged the full guest fee for 10.9 despite assurances otherwise. I spoke with front desk staff a third time, and my request to remove the fee was finally honored.
Allison
เข้าพัก 3 คืน, ตุลาคม 2025
