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Rating 10 - Excellent. 776 out of 1054 reviews" "
10 - Excellent
776
Rating 8 - Good. 180 out of 1054 reviews" "
8 - Good
180
Rating 6 - Okay. 55 out of 1054 reviews" "
6 - Okay
55
Rating 4 - Poor. 26 out of 1054 reviews" "
4 - Poor
26
Rating 2 - Terrible. 17 out of 1054 reviews" "
2 - Terrible
17
9.2/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Darcie, Hebron
4 May 2024
Liked: Property conditions & facilities
Very friendly staff. Great food and drink on site Clean and fresh
We picked this hotel since it was near the airport. We liked it so we decided to stay 2 more days here. The staff are very nice and the free breakfast omelets are really good. We also slept decently on their mattress and pillows. I recommend
Nice hotel. Comfortable bed and very friendly staff. Definitely appreciated helpful smiling staff member on a late Friday check in.
Krista
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Krista! Thank you so much for staying with us! I am so happy you enjoyed your stay and found your bed to be comfortable. I'm so glad you enjoyed your interactions with our staff members, as well. I hope we can welcome you back very soon!
10/10 Excellent
Danielle
18 Apr 2024
Liked: Cleanliness
Danielle
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Danielle! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
Pleasant upscale hotel with many features offered. Helpful staff. Wonderful ambiance.
Leonard
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Leonard! Thank you so much for your great review! I'm so happy you enjoyed our hotel and staff members. I hope we can welcome you back very soon!
10/10 Excellent
Susan
12 Apr 2024
Susan
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Susan! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
10/10 Excellent
Lora
Travelled with partner
8 Apr 2024
Liked: Amenities
We had a very late arrival, we were greated warmly and welcomed by the front desk, our room was awesome, stylish, very clean and so comfortable. Enjoyed the breakfast and easy checkout. Family in Portland, will definitely stay here again!
Lora
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Lora! Thank you for staying with us and your very kind words about our front desk. I'm glad to see you enjoyed your room and were able to stop by for breakfast. I hope we see you again soon!
Staff was friendly, responsive and helpful. The shuttle to the airport was exceptionally convenient.
Sydney
Stayed 1 night in Apr 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Sydney! Thank you for your kind review! I'm so happy you enjoyed your interactions with our staff and that we were able to help you with a shuttle to the airport. I hope we see you again soon!
Hi Michael! Thank you for staying with us and your feedback! I'm glad you enjoyed your room, our staff members, and you had a good time at our bar and restaurant. I hope we see you again soon!
Staff was so nice. Pool, excellent breakfast, and even free drink tickets during happy hour. Kids had a blast too.
Joshua
Stayed 2 nights in Mar 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Joshua! Thanks for staying with us and leaving your feedback! I'm glad you and your family had a good time at the pool and were able to enjoy our complimentary breakfast and evening reception! I hope we see you again soon!
The staff made our stay so easy and went above and beyond to accommodate our need to extend our stay.
The lobby is so welcoming, the restaurant was lovely for dinner and the included continental breakfast. We will absolutely stay here again!
Gerald and Sandra
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Gerald and Sandra! Thank you so much for staying with us and your kind words. I am so happy you enjoyed our staff members and that you were able to join us for dinner and our complimentary breakfast. I hope we see you again very soon!
The food at breakfast was outstanding (especially the chef made omelets) and the people are really friendly. Loved that they had excellent daily maid service without having to ask for it. It's so close to the airport you can actually walk there in about 10 minutes if you go out the back way. The lobby is a great area to hang out, nice little bar and restaurant. Really enjoy this hotel and I'm very picky about hotels.
Leah
Stayed 3 nights in Mar 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Leah! Thank you for staying with us and your kind and thoughtful review. I am so happy you enjoyed our complimentary breakfast and our staff members. We appreciate your kind feedback about our lobby and location, as well! I hope to see you again soon.
10/10 Excellent
Joanne
24 Mar 2024
Joanne
Stayed 2 nights in Mar 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Joanne! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
10/10 Excellent
Lorena
23 Mar 2024
Liked: Cleanliness
Lorena
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Lorena! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
Was great to have a suite when traveling with toddler; made it so we didn’t all have to go to bed at the same time. Staff was friendly and informative; breakfast was a great addition. All in all will certainly return here and recommend to other coming to the area.
Nicholas
Stayed 2 nights in Mar 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Nicholas! Thank you for staying with us! I'm so glad to hear your room was comfortable for you and your family, and you enjoyed our complimentary breakfast. I hope we can welcome you back soon!
8/10 Good
Frank
15 Mar 2024
Frank
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Frank! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
10/10 Excellent
Jennifer
6 Mar 2024
Liked: Property conditions & facilities
Great experience
Jennifer
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 6 Mar 2024
Hi, Jennifer! Thanks for staying with us and your great review! I hope we can welcome you back soon.
I always find this hotel very likable and comfortable. This last time I think probably the season, it was getting a little bit less clean than usual. Staff as usual friendly. Shuttle in time.
Rosy
Stayed 1 night in Dec 2023
Response from Haley, Front Desk on 6 Mar 2024
Hi, Rosy! Thank you so much for staying with us and your kind feedback. I am so sorry you found your stay to be less clean than previously, though we appreciate your feedback so we can do better. We hope we can welcome you back soon!
Hi, Jane! Thank you for staying with us and your great review! I'm happy our hotel was convenient for your early flight! I hope we see you again next time!
The staff were great. Breakfast was good had a pool happy hour.
Geraldine
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 5 Mar 2024
Hi, Geraldine! Thank you for staying with us and taking the time to leave your review! We really appreciate your kind words about our staff, breakfast options, pool, and evening reception. We hope we can welcome you back soon!
10/10 Excellent
Igor
29 Feb 2024
Igor
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Igor! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
10/10 Excellent
David
28 Feb 2024
David
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi David! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
Hi, William! Thank you for your great feedback! We hope to welcome you back soon.
10/10 Excellent
Kent, Mars Hill
Travelled with family
26 Feb 2024
Liked: Staff & service
Large family of six. Room could accommodate us. Nice breakfast, reasonably priced. Good overall experience.
Kent
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Kent! Thank you for choosing our hotel for your stay! I'm so happy your room was comfortable for the whole family and you enjoyed your experience. We hope we can welcome you back soon!
We enjoyed that we didn't have to leave the property to have a great evening! We went to happy hour and spent time at the bar with Sam as our bartender. She was amazing! All the staff very pleasant and courteous! We will definitely go back!
Sarah
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Sarah! Thank you so much for your thoughtful review. I'm so glad to see you enjoyed spending time with Sam as much as we all do. I'll definitely pass along your feedback to her. I hope we see you again very soon!
10/10 Excellent
Kimberly
Travelled with family
18 Feb 2024
Liked: Cleanliness, amenities
2 free drinks at the bar each night
Kimberly
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Kimberly! Thank you so much for choosing our hotel for your stay and taking the time to leave your feedback. So glad you enjoyed our evening reception and were able to take advantage of the complimentary drinks we offer.
10/10 Excellent
Geoff
17 Feb 2024
Geoff
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Geoff! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
8/10 Good
Heather
12 Feb 2024
Heather
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 21 Apr 2024
Hi Heather! Thank you so much for staying with us! I hope we can welcome you back soon for another great stay!
We had a nice spacious suite that worked well for the four of us on a girls trip. We enjoyed the breakfast buffet every morning which also included a made to order omelette station. There is plenty of seating for dining. We enjoyed dinner at the hotel a couple of nights after long days. We usually missed the happy hour, but was nice the one time we caught it. Great hotel with everything we needed and would definitely stay here again.
Debra
Stayed 5 nights in Oct 2023
Response from Haley, Front Desk on 25 Feb 2024
Hi, Debra! Thank you for choosing our hotel for your girls trip! I'm so happy you were able to join us for breakfast and dinner. Hopefully we can welcome you back soon when you have more time to take advantage of the evening reception throughout the stay - but I'm glad you caught us at least once.
We stayed for 1 night for an early flight in the morning, the property was very clean, comfy beds, and very close to the airport.
Allyson
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Allyson! I'm so happy our hotel was convenient before your early flight, and that you enjoyed our facilities and had a good rest before your departure. Hope we can welcome you back next time!
Plenty of space in the rooms, extensive breakfast, a congenial community atmosphere.
Franklin
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Franklin! Thank you so much for your excellent feedback! We're so glad to hear you enjoyed your room and our breakfast offerings. Hope to welcome you back soon!
The staff and service were excellent. The location is perfect if you are flying. The early morning coffee, tea and snacks are wonderful.
The billing issues were a major problem-I'm not sure if that was the hotel's or expedia's mix up, but it's very frustrating.
mary
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Mary! Thank you so much for taking the time to leave your feedback with us. I'm glad to see you enjoyed your stay with us, though I do apologize for the billing issues you mentioned. I hope we are still able to welcome you to our property again in the future.
6/10 Okay
Wanda
Travelled with family
6 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice BUT web sites says there is a hot tub and there is not. I picked this hotel because it says there is a hot tub and then they tell me you have to walk outside in order to get to the pool that has no changing area or bathroom. I’m very disappointed about the hot tub. I would have picked a different hotel that did have a hot tub if I would have known. Front desk said they haven’t had one for a couple of years now so why is it still on the web site.
Wanda
Stayed 1 night in Feb 2024
Response from Kyle Manning, Director of Sales & Marketing on 6 Feb 2024
Hi Wanda!Greetings from Embassy Suites by Hilton Portland! Thank you so much for choosing our hotel and for the thoughtful review. I'm so sorry for the miscommunication about our hot tub, we miss it too! I don't believe that we have a hot tub listed as an amenity on any websites. We made the tough decision in 2020 to remove our hot tub based on social distancing guidelines at the time. Thank you so much for the feedback about our temporary entrance to our indoor heated pool while we fully renovate our fitness center! It will be ready in the coming weeks and it is going to look fabulous! We hope to have the opportunity to welcome you back to our hotel soon! Safe travels!Best,Kyle ManningDirector of Sales & Marketing
Managers complimentary snack at end of day, frontdesk service very pleasant at all hours and location was fantastic ......
Only 1 elevator working , so kudos to staff who keep deferring to guests on elevator rides.....they had to wait long periods to go up ir down
Carol
Stayed 4 nights in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Carol! Thank you so much for your great feedback! I'm glad you enjoyed our evening reception and interactions with our front desk! I do apologize for the inconvenience of the delays in getting on the elevator, but I am happy to hear our staff was able to help move things along a bit quicker. Hopefully we can welcome you back again soon!