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"Our room was a very basic and a very small room, suitable to lay your head down for two people if your out-and-about all day but not to spend much time in the room. "

"We booked two rooms for a special occasion - we were allocated the Anne Boleyn and our daughter’s had the Audley rooms, both overlooking St Mary’s Church where we got married. The staff were all very friendly and attentive, dinner in the library was fabulous and breakfast was perfect. We even had good weather. Will definitely stay again"

"Bed settee, very uncomfortable, especially for such a new hotel, had to book as no twin rooms left, most uncomfortable night, had to sleep on pillows !!"

"Excellent "

"Staff both in hotel and pub exceptionally friendly, helpful and professional.. very clean well equipped room. Nice range of beer and vine in pub. Breakfast top quality.. couldn't fault our stay and would stay again.. "

"Staff were wonderful!"

"Atmosphere is very good. Fresh air."

"Clean & affordable "

"Lovely grand hotel. Big cosy rooms. Lovely food in the atrium (although expensive)… Can’t fault it really"

"The service of the staff was excellent and car parking is free. However, the plug sockets next to the bed required moving the bedside tables, so if you want to use any electrical devices whilst in bed, you had to use the sockets across the room. The toilet positioned in the room were too close to the wall and the handles to open the windows were loose and call fall out anytime. "

"The room was very clean, large, and comfortable. The people working there could not have been more helpful and accommodating. We dealt with three different gentlemen at the front desk and the lovely ladies that served our delicious breakfast and they all went out of their way to help us and make our stay enjoyable. We will definitely stay here again if we return to Bath."

"Lovely to be pet friendly and have the ability to use the pool and the grounds. Great place to stay and would come again"

"All good"

"Overall our stay was very pleasant; the staff friendly and helpful. However we had a room for 3 adults and apart from having to pull the sofa bed out and make it ourselves it was extremely uncomfortable with a mattress so thin the metal work could be felt. We would also have liked hot milk at breakfast (for weetabix) which we were told wasn't available. The hotel served our purpose but was not the same standard as other Best Western hotels. "

"As usual, great service, clean, good breakfast. It’s one of the best chains with great value for money. It’s a pleasure to stay, I always return when the price is right."

"Did not use the gym "

"Very friendly welcome and lovely clean and comfy room. Staff were very accommodating, especially Brenda & Gwen on reception and the young man serving at the bar. Would definitely use again on another visit to Wales. "