The AC in first room was not working. I turned it on for 3 hours, and the room temperature was still higher than the hallway. The hotel staff A moved me to a bigger suite, with a working AC.
Late afternoon, I asked staff A if I can cancel second night of stay, he agreed. However, around 10pm, I changed my idea, and asked staff B if I can "continue stay at second night", and staff B said "Yes".
Late in the night, the AC became bad again. I called staff B came to the room to check, he agreed there is some problem with the AC, but he had no solution.
Next morning, staff C said that there is NO room available for me for the second night. After some arguments, staff C states:
1. Staff B made mistake when he thought there is room for me (second night), however the room available is an upgrade suite. Staff C refused to offer that room to me for no surcharge. ------Staff B made mistake, and I have to pay extra?! Does that sounds right?
2. AC in first room was working properly. The hotel moved me to a bigger suite "only because I complained." and the AC in second room "should be fine". So the hotel has no fault at all -------I called the staff A and B to check up in the room, they all agreed that the AC was not functioning on site. When I asked staff C to call and confirm with A and B, she refused.
