Dear NallelyThank you for your feedback and the rating on your last stay. I am please that valet parkers were able to help you throughout your stay at the hotel. We are always working on improving all areas of the hotel and with your comments we will continue to strive to do imrpove.We look forward to your next visit to the Berkshires.

Morning Michael,Thank you for the rating on your next stay. In refernce to parking, we are nearing the end of the paperwork to start renovations.We look forward to your next visit to the Berkshires!!!!!

Dear Laura,Thank you for your comments. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

Dear Taylor,Thank you for your rating on your recent stay at the hotel. We will strive to improve that score the next time you visit the Berkshires.

Dear Sony,Thank you for your feedback. I'm sorry for the confusion regarding your reservation and for the issues with the room. We will address the items you mentioned as needed and we hope you will give us another opportunity to serve you.Sincerely,ChuckGM

Dear ErinThank you for your feedback-I will pass on the comments to our housekeeping team. Thank you for bringing that to my attention.We look forward to your next visit to the Berkshires.

Dear Matthew,Thank you for your rating on your recent stay at the hotel. We will strive to make it a perfect score on your next visit to the Berkshires.

Dear Ronny,Thank you for your rating on your recent stay at the hotel. I am glad that we met all your expectations during your stay and we look forward to your next visit to the Berkshires.

Dear Joseph,Thank you for the feedback on your stay-we understand your comments and are close to the end of the tunnel for getting approvement to start renovations.We look forward to your next visit when the garage is completed and having the opportunity in improving the score.

Dear Janice,Thank you for the rating and your feedback on your stay. I am pleased that we met all your expectations when you were here.We look forward to your next visit to the Berkshires.

Dear Wengang,Thank you for your rating on your recent stay at the hotel. We are up for the challenge to improve on your rating when you visit us on your next trip to the Berkshires.

Dear Robin,Thank you for the rating on your recent stay at the hotel. We look forward to your next visit with a chance to increase that score.

Dear Akina,Thank you for your rating of your recent stay. PLus your feedback. I will forward your comments to my staff.We look forward to your next visit to the Berkshires.

Dear Bryn,Thank you for your feedback. I'm sorry you and your family experienced issues during your visit. It certainly sounds like we could have provided better service. We will address your concerns with our staff and continue our efforts to improve. I hope you will consider giving us another chance in the future.Sincerely,ChuckGM

Dear Robert,,Thank you for the rating. We are glad you enjoyed your stay. Thank you for choosing us.Sincerely,ChuckGM

Dear Zeynep,Thank you for your rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

Dear David,Thank you for your rating on your recent stay at the hotel. I can see we met all expecations you had during your stay.We look forward to your next visit to the Berkshires!!

Dear Jodi,Thank you for your rating on your recent stay here at the hotel. I am pleased to see we met your expectation during your stay.We look forward to your next visit to the Berkshires

Dear A,Thank you for providing feedback. I'm sorry you did not receive our usual standard of service. We are usually better than that and hope you will give us another try.Sincerely,ChuckGM

Dear ChristiThank you for your rating on your recent stay at the hotel. We appreciate the score and looking forward to improving it on your next visit to the Berkshires.

Dear John,Thank you for taking the time to rate us. I'm sorry you were not completely satisfied with your experience. We hope you will give us another try.Sincerely,ChuckGM

Dear Scott,Thank you for your rating and feedback on your stay. I am glad that you were able to use the valet service. We are working towards getting the garage ready for constructions.We look forward to your next visit to the hotel.

Dear Sandy,Thank you for your rating on your recent stay. Next time we will strive for the 2 points.We look forward to your next visit to the Berkshires.

Dear Elizabeth,Thank you for the rating of your recent stay at the hotel. I am glad that your experience was a positive one. We are working towards the constructions commencing on the garage.We look forward to your next visit to the Berkshires.

Dear Kim,Thank you for your rating of your recent stay here at the hotel. I am glad that we met all your expectations during your stay. Plus, we look forward to your next visit to the Berkshires.

Dear Krysta,Thank you for the rating on your recent stay at the hotel. We are on track to make your next stay perfect.

Dear Mary,I'm sorry you had such a poor experience at our property. I'm not sure what the issues were, but the satisfaction of our guest is our priority. We are continuously striving to improve and hope you will consider staying with us again.Sincerely,ChuckGM

Dear Phil,Thank you for taking the time to rate us. I'm sorry you were not completely satisfied. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

Dear Eric,We are glad you enjoyed your visit. Thank you for taking the time to let us know.Sincerely,ChuckGM

Dear Robert,Thank you for your rating on your recent stay here at the hotel. We are happy that we met all your expectations.We look forward to your next visit to the Berkshires!!

Dear Peyton,Thank you for your feedback .I'm sorry you experienced issues during you visit. All the items you mentioned will be addressed as needed. Thank you for letting us know and for choosing to stay with us.Sincerely,ChuckGM

Dear Liz,Thank you for your feedback. I'm sorry the parking options are limited , but assure you that we are working to improve the situation. Thank you for staying with us.Sincerely,ChuckGM

Dear Oscar,I'm sorry you were disappointed with your experience. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

Dear Charles,Thank you for your rating, and for choosing to stay with us.Sincerely,ChuckGM

Dear Susan,I'm sorry you were unhappy with your visit. We are continuously striving to improve and hope you will give us another try.Sincerely,ChuckGM

Dear Ronald,Thank you for the rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

Dear Marie,Thank you for your feedback. I'm sorry the housekeeping was not up to our usual standards. I'm glad you found the staff accommodating. We hope to see you again. Thank you for staying with us.Sincerely,ChuckGM

Dear Robert,Thank you for your feedback. We are glad you found your room comfortable and overall enjoyed your visit. Thank you for choosing us.Sincerely,ChuckGM

Dear Michele,Thank you for your feedback. I'm sorry there wasn't a Directory in your room, these books were removed during the Covid period. We are currently working to create a digital directory as an option. I also apologize for the issue with the temperature control, we will address this as needed. Thank you for staying with us.Sincerely,ChuckGM

Dear Marc,Thank you for your feedback. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

Dear Gerson,I'm sorry you were disappointed with your experience. We are always striving to improve and hope you will try us again.Sincerely,ChuckGM

Dear Mark,Thank you for the rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

Dear BarryThank you for the rating of your recent stay at the hotel. We appreciate the score and look forward to improving it on your next visit to the Berkshires.

Dear Robert,Thank you for your rating. We are glad you enjoyed your visit. Thank you for choosing us.Sincerely,ChuckGM

Dear Schnell,Thank you for your rating on your recent stay. All input from thiese reviews, we use to better our levels of standards for all future guest.

Dear OludareThank you for your rating of your recent stay and feedback. I am glad that the staff met all your expectations.

Dear Schnell,Thank you for taking the time to rate us. I'm sorry you were disappointed in your experience. We hope you will consider giving us another try.Sincerely,ChuckGM

Dear SchnellThank you for your rating of your recenet stay.

Dear MayraThank you for your rating and feedback of your recent stay. I will pass this on to the team.

Dear Anonymous,Thank you for your comments. I am sorry you experienced several issues during your visit. We are continuously striving to improve and your feedback will assist in that effort. We hope you will give us another try.Sincerely,ChuckGM