My room was very clean, the bed was incredible. The staff was kind, helpful and ensured I had everything I needed. The hair dryer didn’t work but that wasn’t a big deal for me. I highly recommend it.
Cleanest hotel that I’ve stayed in so far and the breakfast was satisfactory compared to others. However the friendliness of staff can improve (not terrible but not great either)
The hotel is nice, the rooms are decently remodeled. I did find it was loud staying near the stairwell. The most frustrating thing was asking for a 4:30am airport shuttle only to find out the next morning I was not on the list. Also, I told the staff I needed to be at the airport before 5am, I was assured it was a 10-min drive, but we ended up going to another hotel for a 2nd pickup and waiting there for 20 minutes causing me to arrive much later at the airport than I anticipated. No one wants that kind of stress before a long trip.
Airport shuttle was easy to find. My main issue is when i called the front desk 2 days prior about the shuttle I wasn't told that i needed to reserve the time I wanted to leave. When we got the hotel, the 4am time slot was full and we had to take the next shuttle.
When we got there to check in the staff at the counter didn’t give us any details about where anything was. Asked for an extra blanket got it right away while checking In got up to our room sat the folded blanket on the bed. Went to explore the PA area came back put the blanket on the bed it was covered in nasty stains called the front desk immediately after discovering it 5 mins they said turned into 30 minutes getting a new blanket and taking the old nasty one out of our room. Kids running throughout the halls screaming all night. The level of disrespect of the quests staying here and the dirtiness of the laundry and the room itself was less than ideal for a hotel rated so high. Breakfast was dry and over cooked. Worse hotel stay. Very disappointed.