"The experience was disappointing. I booked a suite for our 40th anniversary and expected a sitting area with fireplace, leather couch and armchair as depicted. My wife especially wanted a pool. There was no mention anywhere during booking or at checkin that the room was no longer as advertised and the pool had been out of commission for scheduled upgrades. There was no indication in the pricing details that there is an additional $16.75 per night for parking.
The staff did remove the parking fee when I complained and the manager did give a 20% discount for the room but being as advertised, but I felt that was a bit light considering the cost of a suite and the difference.
Additionally: part of the sitting area is converted to a kitchenette with microwave and dishwasher - but no detergent, dishes, glasses or cutlery. There's no mat or closet when you come in for outerwear, there's no towel hooks or rods in the bathroom, the exhaust vents don't work in bathroom or kitchen (the kitchen bent cover isn't even in place), only one lamp in the sitting area so it's too dark to read or play games in the evening, cleaning staff didn't show up until 4:30 each day, no coffee or water in the lobby but there was trash, dirty cups and an empty water dispenser.
The staff were pleasant and accommodating. The bedroom and bathroom were very nice. But this wasn't the experience I expected for a Hilton suite. "
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