Outdoor pool, pool umbrellas, pool loungers

Reviews of Scottsdale Marriott at McDowell Mountains

3.5 out of 5
Scottsdale Marriott at McDowell Mountains
16770 N Perimeter Dr, Scottsdale, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 294 out of 467 reviews" "
Rating 8 - Good. 108 out of 467 reviews" "
Rating 6 - Okay. 36 out of 467 reviews" "
Rating 4 - Poor. 20 out of 467 reviews" "
Rating 2 - Terrible. 9 out of 467 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Felicia Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Drink/alcohol choices at the bar were it amazing for the price. Beer taps not working so they should update their menu. No tap beers.
Stayed 4 nights in May 2024
Response from Hotel General Manager on 21 May 2024
Dear Felicia Ann,We are glad that you enjoyed your visit and appreciated the great drink options we have at Agave Bar & Grill. However, we are sorry that you were unable to order certain beers. Our goal is to provide our guests with an enjoyable and seamless stay in all areas, so we will share your comments appropriately. We appreciate your business and hope to see you again soon.Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

Merci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS A GREAT!!
Stayed 2 nights in May 2024
Response from Hotel General Manager on 20 May 2024
Dear Merci,Thank you for sharing about your visit to Scottsdale Marriott at McDowell Mountains; we appreciate the generous review. Our focus is on maximizing all the details that cultivate a great stay, and we are delighted that we exceeded your expectations. We enjoyed serving you and look forward to your next visit.Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great place to stay for golf or business. nice little bar and restaurant. solid pool and hot tub. and a very friendly and accommodating staff
Stayed 3 nights in May 2024
Response from Hotel General Manager on 17 May 2024
Dear Thomas,At Scottsdale Marriott at McDowell Mountains, we take pride in providing an array of amenities. We are glad to know you enjoyed our refreshing pool and exceptional dining experiences at Agave Bar & Grill. Thank you for letting us know that our friendly hospitality added to the enjoyment of your stay, and we hope you will return whenever your travels bring you to Scottsdale. Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel General Manager on 3 May 2024
Dear Wendy,We are thrilled you had an excellent stay at Scottsdale Marriott at McDowell Mountains, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Donalei Smith,Hotel General Manager

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Very close to hiking. Perfect for our visit to the area.
Stayed 2 nights in Apr 2024
Response from manager on 26 Apr 2024
Dear Wendy, Thank you for choosing Scottsdale Marriott at McDowell Mountains and also for your generous review. We are pleased our location near hiking access added to the enjoyment of your visit. We hope to welcome you again soon.Sincerely,Donalei SmithHotel General Manager

8/10 Good

Karen

Travelled with family
Liked: Amenities
Nice hotel. Good location. Dated decor in suites.
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Karen, Thank you for mentioning how much you enjoyed your stay overall along with our fantastic location. While we are awaiting our upcoming remodel, we appreciate your feedback for consideration when making changes to the hotel. We believe these improvements will demonstrate our commitment to providing our guests with the best experience possible. Thank you again, and we hope to see you soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

R BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel General Manager on 8 Apr 2024
Dear Valued Guest,Thank you for your recent stay at the Scottsdale Marriott at McDowell Mountains and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Scottsdale. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Donalei Smith,Hotel General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Richard, Thank you for the generous rating on behalf of all of us at Scottsdale Marriott at McDowell Mountains. We are glad you enjoyed your stay. It was a pleasure to be your host for your visit to Scottsdale, and we look forward to accommodating you again soon.Sincerely,Donalei SmithHotel General Manager

2/10 Terrible

Lauren

Disliked: Staff & service, amenities, property conditions & facilities
The manager was extremely rude. Should not be in the hospitality business.
Stayed 3 nights in Mar 2024
Response from Hotel General Manager on 27 Mar 2024
Dear Lauren,Thank you for sharing your review. It is apparent that we missed essential opportunities to create the enjoyable stay you anticipated and deserve. We regret not meeting your expectations and assure you that your concerns will be addressed internally. Your feedback and patience are much appreciated, and we wish you all the best with your future travels. Sincerely,Donalei Smith,Hotel General Manager

8/10 Good

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It looked really old.
Stayed 3 nights in Mar 2024
Response from Hotel General Manager on 22 Mar 2024
Dear Angelica,Thank you for taking the time to share your feedback following your recent stay. We are delighted to see your high rating and are also grateful for your comments regarding our accommodations. Your feedback is invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless stay that exceeds your expectations.Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

Devon

Stayed 1 night in Jan 2024
Response from GM on 23 Mar 2024
Dear Devon, Thank you for staying with us and also for the excellent rating. It is always a pleasure to know that we exceeded our guests' expectations. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager

8/10 Good

Tom

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was surprised at a couple of add-on Junk fees: $20/day self parking, $30/day "destination fee". probably would not stay here again as a result.
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 20 Mar 2024
Dear Tom,Thank you for being our guest and for taking the time to share your evaluation. We are pleased you were satisfied overall, but we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We will share your concerns appropriately, and we hope you will give us another opportunity to serve you. Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

saed

Stayed 1 night in Mar 2024
Response from gm on 7 Apr 2024
Dear saed, Thank you for staying with us and also for the excellent rating. It is always a pleasure to know that we exceeded our guests' expectations. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Michael Brian, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Marriott quality!
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 20 Mar 2024
Dear Michael Brian,We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for your generous review, and we hope to have the pleasure of welcoming you to Scottsdale Marriott at McDowell Mountains again soon.Sincerely,Donalei Smith,Hotel General Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel General Manager on 20 Feb 2024
Dear David,We are happy you had such a lovely stay at Scottsdale Marriott at McDowell Mountains! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

Negin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, helpful staff, clean
Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
Dear Negin, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our location, attentive associates, and our hotel cleanliness. Providing a comfortable and enjoyable experience for our guests is always a top priority. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Anita

Liked: Staff & service, property conditions & facilities
Very comfortable stay and accommodating staff.
Stayed 1 night in Feb 2024
Response from gm on 10 Feb 2024
Dear Anita, Thank you for the excellent comments in your review. We are delighted you had an excellent stay and that our associates helped make your visit memorable. It is wonderful to know your room provided the comforts you deserve and that you enjoyed our fresh, spacious accommodations. Thank you for recommending Scottsdale Marriott at McDowell Mountains to future guests, and we look forward to welcoming you again soon.Sincerely,Donalei SmithHotel General Manager

6/10 Okay

Lindsey

Stayed 1 night in Jan 2024
Response from Hotel General Manager on 29 Jan 2024
Dear Lindsey,We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. We will share your review appropriately, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Donalei Smith,Hotel General Manager

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility & the staff were very nice. But for the price, we expected more. Only 1 of our room keys would ever work in our door. When trying to leave with our car, the ticket they gave us to scan to raise the gate wouldn't work, so we had to walk up to the front desk twice before we could get our car out. There was no complimentary coffee in the lobby. We were told that there was a shuttle to take us to Barrett Jackson, then we were told that we should just call an uber. There was no hot water in the shower in the morning, cold shower was not fun.
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 22 Jan 2024
Dear Michael,Thank you for taking the time to share your experience with us. The issues with the room keys, the parking gate, and the lack of complimentary coffee are certainly not reflective of the standard we strive to uphold. We apologize for the inconvenience caused, and we will address these matters appropriately to prevent similar occurrences in the future. We are also sorry for the lack of hot water in your room, and we will share these comments appropriately to ensure future guests do not encounter the same issues. We hope to have the chance to welcome you back in the future and provide you with a much-improved and satisfying experience.Sincerely,Donalei SmithHotel General Manager

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 5 Jan 2024
Dear Jake, Thank you for staying with us and also for the generous review. It is always a pleasure to know that we lived up to your expectations, and we appreciate your comments. it was our pleasure hosting you at Scottsdale Marriott at McDowell Mountains, and we hope to see you again soon. Until then, we wish you all the best with your travels!Sincerely,Donalei SmithHotel General Manager

8/10 Good

Nathan

Stayed 3 nights in Dec 2023
Response from Hotel General Manager on 19 Jan 2024
Dear Nathan, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Scottsdale Marriott at McDowell Mountains and that we exceeded all of your expectations. That is what we like to see! We cannot wait to share another fantastic experience with you soon.Sincerely,Donalei SmithHotel General Manager

2/10 Terrible

Giordano

Stayed 2 nights in Dec 2023
Response from Hotel General Manager on 28 Dec 2023
Dear Giordano, Thank you for choosing our hotel, and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Michael, Mercer Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for Thanksgiving holiday, had connecting rooms with the kids, great space for a 5 days and close to central Scottsdale to visit family and walk the TPC courses. Don’t miss Toro and family friendly Draft Kings restaurants.
Stayed 3 nights in Nov 2023
Response from Hotel General Manager on 1 Dec 2023
Dear Michael, Thank you for choosing Scottsdale Marriott at McDowell Mountains and also for your generous review. We are pleased our location added to the enjoyment of your visit. We hope to welcome you again soon.Sincerely,Donalei SmithHotel General Manager

6/10 Okay

Rebecca

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and gross
Super outdated. The outside is beautiful but once you're inside and walking down the halls and in your room everything is so old with stains. The showers water pressure was really back and forth as well as the water temperature. It felt like we were on a well. My window wouldn't close all the way and jets were landing at the Scottsdale Airport so it was very loud. Fire alarm woke us up early, thankfully it was resolved quickly but it was annoying. It was kind of a joke of a hotel. The staff was wonderful but it was just a show. Drinks were way overpriced. But the staff members were AMAZING!!
Stayed 2 nights in Nov 2023
Response from Hotel General Manager on 21 Nov 2023
Dear Rebecca, Thank you for your candid feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of our property and your room. Providing a comfortable and enjoyable atmosphere is what we strive for, and we regret not meeting your expectations. Please be assured that your comments will be shared with the appropriate team to enhance the overall guest experience. On a positive note, we are glad to know that you enjoyed our attentive and courteous service. We appreciate your insights and look forward to welcoming you back for a flawless visit.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great all around. Cleanliness was amazing and of course the overall view. Look forward to coming back to see you all again
Stayed 3 nights in Nov 2023
Response from Hotel General Manager on 11 Nov 2023
Dear Aaron, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you liked our comfortable accommodations and friendly staff. We look forward to seeing you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am a creature of habit when relaxing
Always peaceful, friendly, comfortable and enjoyable here. My third stay.
Stayed 1 night in Oct 2023
Response from Hotel General Manager on 16 Oct 2023
Dear David, Thank you for making the Scottsdale Marriott at McDowell Mountains your home away from home! It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to visit with us over all of the other hotels in the area. We hope to see you again soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Made it super easy and we're friendly. Rooms could use a remodel.
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 25 Sep 2023
Dear Martha, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We have also taken note of your additional comments, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your feedback and look forward to your next visit at Scottsdale Marriott at McDowell Mountains. Sincerely,Donalei SmithHotel General Manager

4/10 Poor

María

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 20 Sep 2023
Dear Maria, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Donalei SmithHotel General Manager

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had to request alternate room due to temporary AC units outside initial room that was given which were very loud. Second room requested was much nicer and quiet. Staff was helpful with the request.
Stayed 3 nights in May 2023
Response from Hotel General Manager on 8 Jul 2023
Dear Steven, Thank you for taking the time to write a review of Scottsdale Marriott at McDowell Mountains. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful. Our room was big and very clean.
Stayed 2 nights in Jul 2023
Response from Hotel General Manager on 6 Jul 2023
Dear Monica, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. It is wonderful to know your room provided the comforts you deserve and that you enjoyed our fresh, spacious accommodations. Thank you for the kind feedback of Scottsdale Marriott at McDowell Mountains; we look forward to welcoming you again soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had to leave and return several times as my husband was having a sleep study near by. The valets were amazing! Very accommodating. The second aff at front desk were also very helpful.
Stayed 1 night in Jun 2023
Response from Hotel General Manager on 21 Jun 2023
Dear Gail, It was a pleasure to read your review about the excellent service you received from our staff and that we exceeded your expectations. Our associates are dedicated to going the extra mile to make you feel at home. We appreciate all of your compliments and will certainly share your praises with the departments mentioned. On behalf of Scottsdale Marriott at McDowell Mountains, we invite you to stay with us again anytime you are in the area. Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is welcoming and helpful. Great room and bed
Stayed 1 night in Jun 2023
Response from Hotel General Manager on 3 Jun 2023
Dear Ronald, Thank you for choosing Scottsdale Marriott at McDowell Mountains for your stay. We are delighted to know that you loved our well-appointed accommodations and that our warm associates took excellent care of you during your stay with us. We look forward to hosting you again very soon on your next visit.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean friendly staff
Stayed 2 nights in May 2023
Response from Hotel General Manager on 3 Jun 2023
Dear Marcella, Thank you for choosing Scottsdale Marriott at McDowell Mountains for your stay. We are glad that our well-maintained property and cordial association were the highlights of your excellent stay with us. It was our pleasure having you, and we look forward to the opportunity to welcome you again.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel General Manager on 16 May 2023
Dear Williams, Thank you for selecting Scottsdale Marriott at McDowell Mountains and for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations and that you had a fantastic stay. We appreciate your business and look forward to welcoming you again soon.Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front door/valet parking greeters were very helpful and friendly, good first impression of resort
Stayed 5 nights in Apr 2023
Response from Hotel General Manager on 16 Apr 2023
Dear Robert, Thank you for being our guest at Scottsdale Marriott at McDowell Mountains. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Sincerely,Donalei SmithHotel General Manager

6/10 Okay

Jay

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was nice and clean. Room staff was on point. Pool wasn’t great due to kid noise. Restaurant food was very disappointing.
Stayed 4 nights in Mar 2023
Response from Hotel General Manager on 13 Apr 2023
Dear Jay,Thank you for evaluating your recent stay. We appreciate your positive feedback regarding our accommodations and housekeeping staff. However, we regret your disappointment with the restaurant's menu and will address this with our culinary team. We also apologize for any frustration you experienced at our pool. We always seek opportunities to improve our guest experience, so we are grateful for your feedback. We hope to have the chance to better your stay, should your travel plans bring you back.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 1 night in Mar 2023
Response from Hotel General Manager on 13 Mar 2023
Dear Jorge, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your review, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Scottsdale Marriott at McDowell Mountains, and we look forward to welcoming you again soon.Sincerely,Donalei SmithHotel General Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Hotel General Manager on 5 Mar 2023
Dear Mark, thank you for your rating of Scottsdale Marriott at McDowell Mountains. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Rick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in Scottsdale, AZ
Stayed 1 night in Feb 2023
Response from Hotel General Manager on 21 Feb 2023
Dear Rick, Thank you for staying with us at Scottsdale Marriott at McDowell Mountains and also for your compliment. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our property. We look forward to seeing you again soon, and we wish you all the best with your travels. Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful s
Stayed 5 nights in Feb 2023
Response from Hotel General Manager on 12 Feb 2023
Dear John, Thank you for the generous comments on behalf of all of us at Scottsdale Marriott at McDowell Mountains. We are glad you enjoyed everything we offer and had a great stay. It was a pleasure to be your host for your visit to Scottsdale, and we look forward to accommodating you again soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property and close to everything we needed
Stayed 1 night in Jan 2023
Response from Hotel General Manager on 24 Jan 2023
Dear Randall, Thank you for choosing Scottsdale Marriott at McDowell Mountains and also for your review. We are pleased our location added to the enjoyment of your visit and that you loved our well-kept property. We look forward to hosting you again soon.Sincerely,Donalei SmithHotel General Manager

8/10 Good

John Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very large room. Staff very friendly. Clean Pool much to cold to use. Parking system gates malfunctioned
Response from VS on 19 Jan 2023
Thank you for staying with us in Scottsdale. We appreciate your feedback and will pass the issues along to the necessary team members. Thank you again and we hope to see you back!

10/10 Excellent

Karen

Response from Hotel General Manager on 7 Mar 2023
Dear Karen, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Scottsdale Marriott at McDowell Mountains, and we look forward to welcoming you again soon.Sincerely,Donalei Smith,Hotel General Manager

2/10 Terrible

Madhukesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Hotel General Manager on 8 Jan 2023
Dear Madhukesh, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Donalei SmithHotel General Manager

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Hotel General Manager on 28 Dec 2022
Dear Alexandra, Thank you for your nice rating and for letting us know that your stay at Scottsdale Marriott at McDowell Mountains was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Happy holidays. Sincerely,Donalei Smith,Hotel General Manager

6/10 Okay

LaSaundra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The uniqueness was there were cab service ...only Uber and Lyft.... The food was just okay, disappointing!!!
Response from General Manager on 6 Dec 2022
Dear LaSaundra, Thank you for being our guest and for taking the time to share your evaluation. We are pleased you were satisfied overall, but we regret if we fell short in some areas. We hope you will accept our apologies and give us another opportunity on your next visit to Scottsdale to show you our commitment to providing exceptional hospitality. Sincerely,Donalei Smith,Hotel General Manager

10/10 Excellent

Laura

Stayed 1 night in Nov 2022
Response from Hotel General Manager on 27 Nov 2022
Dear Laura, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Scottsdale Marriott at McDowell Mountains, we invite you to come back and stay with us again whenever you are in the area.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Exceptional rooms and even better staff. Breakfast was excellent and reasonably priced
Stayed 1 night in Oct 2022
Response from Hotel General Manager on 26 Oct 2022
Dear Stephen, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We are also glad you liked our accommodations as well as our breakfast offerings and that our devoted associates took great care of you. Thank you again for choosing Scottsdale Marriott at McDowell Mountains. We hope to have the opportunity to welcome you back soon.Sincerely,Donalei SmithHotel General Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a great area
Stayed 3 nights in Oct 2022
Response from Hotel General Manager on 18 Oct 2022
Dear William, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our beautiful property in an excellent location. We look forward to seeing you again soon, and we wish you all the best with your travels. Sincerely,Donalei Smith,Hotel General Manager

2/10 Terrible

Reina

Stayed 3 nights in Sep 2022
Response from Hotel General Manager on 4 Oct 2022
Dear Reina, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Donalei SmithHotel General Manager