All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 558 out of 1003 reviews" "
10 - Excellent
558
Rating 8 - Good. 244 out of 1003 reviews" "
8 - Good
244
Rating 6 - Okay. 99 out of 1003 reviews" "
6 - Okay
99
Rating 4 - Poor. 49 out of 1003 reviews" "
4 - Poor
49
Rating 2 - Terrible. 53 out of 1003 reviews" "
2 - Terrible
53
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Tyshae
Travelled with family
3 May 2024
Liked: Cleanliness, staff & service, amenities
Great staff
Tyshae
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Tyshae, it's fantastic to hear that you had a positive experience at the Sonesta Select Phoenix Chandler. We are particularly happy to learn that our team members made an outstanding impression. We strive to provide the best service and genuinely look forward to welcoming you back for another great stay.
6/10 Okay
Paula
Travelled with partner
2 May 2024
Liked: Cleanliness, staff & service
When i arrived in my room there was a used soap sitting on my bathroom sink. No new bars of soap was left. Also no instructions were left about obtaining towels when they didn’t service my room because of my dog. Also there were two different pee marks on the wall of the bathrooms. Like someone peed on the wall and no one wiped it off the wall. Discussing!
Paula
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Paula, we regret to hear about the cleanliness issues you encountered during your stay. It is our top priority to provide our guests with clean and comfortable accommodations. We apologize for any inconvenience caused by the absence of fresh amenities and the adequacy of information regarding towel service. Your feedback has been noted and will be communicated to our team members to improve our service. Thank you for your input and we hope to serve you better in the future.
6/10 Okay
Shivani
30 Apr 2024
Disliked: Property conditions & facilities
The property was in a good location. However there were a few things that needed to be done. The place is a bit dated and the curtains were dirty.
Shivani
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Shivani, it's regrettable that your stay didn't fully meet your expectations. Your feedback highlights areas such as improvements in the cleanliness and upkeep that we'll definitely share with our colleagues. Although our structure might have an older aesthetic, we aim to combine both comfort and functionality in our accommodations. We appreciate your input and hope to have another opportunity to serve you better in the future.
We stayed here when this was a Marriot property. The area has greatly improved. I only recall a Whataburger close by. The room was quiet, easy access, the price wasn't bad. Everything was good. Glad they charge separately for breakfast. I help reduce the overall price. I would stay again.
Lorenzo
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Lorenzo, it's wonderful to hear that your experience at Sonesta Select Phoenix Chandler was so positive! We're pleased you found the location improved and the room quiet and accessible. We appreciate your remarks regarding our breakfast charges and it's great to hear that you found this helpful in managing costs. We are looking forward for your next visit. Thank you for your feedback!
Very nice pool area where you can relax, hallways in hotels usually have a funky smell and this one did absolutely not! Excelent room service. Overall very good experience it just didn’t have breakfast
Yurisa
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Yurisa, thank you for your feedback. It's wonderful to learn you were able to enjoy the pool area at Sonesta Select Phoenix Chandler. We're glad our rooms and service exceeded your expectations. We appreciate your comment about breakfast and have noted this for possible enhancements in the future. Looking forward to your next visit.
10/10 Excellent
mark
Travelled with partner
27 Apr 2024
Liked: Amenities
Staff was awesome
mark
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Mark, we're thrilled to hear about your positive experience at Sonesta Select Phoenix Chandler. It's great knowing that our dedicated team members made a significant contribution to your stay with their awesome service. We hope to have you stay with us again in the near future for another excellent stay.
Alicia, it's fantastic to hear that you found the Sonesta Select Phoenix Chandler to be a satisfactory choice. Your feedback is indeed valuable and it's great knowing you had a pleasant stay. We appreciate your input and hope to serve you again in the future.
Thalina, thank you for your kind words about Sonesta Select Phoenix Chandler. We are delighted you found our team members amicable and the establishment to your liking. Your feedback brings great joy to our team. Do come back soon!
Aleksandar, thank you for your fantastic score. It's heartening to know that your experience at Sonesta Select Phoenix Chandler met your expectations. We hope to have the pleasure of your company again in the future.
10/10 Excellent
Andrei, New York
Travelled with family
22 Apr 2024
Liked: Amenities
Nice and modern interior. Clean and very reasonably priced. Very friendly staff.
Andrei
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Andrei, it's wonderful to hear that you appreciated the contemporary design and cleanliness of Sonesta Select Phoenix Chandler. We strive to offer our guests top value, so it's great that you found our pricing to be very reasonable. Moreover, it's heartening to know that our dedicated team members were able to enhance your stay with their friendliness. We can't wait to welcome you back for another enjoyable stay at Sonesta Select Phoenix Chandler.
We stayed here last minute and it was an excellent choice. We needed an extra blanket and not even 5mins after we hung up the phone the blanket was at the door. Comfy beds, big TV, loved it. We would definitely stay here again.
Christina
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Christina, it's wonderful to hear that you had such a positive experience at Sonesta Select Phoenix Chandler. We're thrilled that our quick service and comfortable accommodations contributed to your enjoyment. Your remarks about our comfy beds and large TV are greatly appreciated as well. We eagerly await your return.
Great hotel and in such a nice area. Lots of shops and dining.
Dico
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Dico, it's wonderful to hear that your stay at Sonesta Select Phoenix Chandler was enjoyable! We are pleased you appreciated our location with interesting shopping and dining options. Your praise encourages us to continue delivering excellent hospitality. Looking forward to welcoming you back soon.
Cecilia, it's wonderful to know that you thoroughly enjoyed your stay at Sonesta Select Phoenix Chandler. Your positive words about our top-notch service are sincerely appreciated. We're excited for the chance to welcome you back in the future!
Love the courtyard view room and the easy access to the pool is awesome. Very satisfied with the room and for a price you can’t beat.
Rachel
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Rachel, it's wonderful to hear you appreciated the courtyard view and convenient pool access at Sonesta Select Phoenix Chandler. We're delighted that the room met your expectations and that you found our pricing favorable. Hope to have the pleasure of welcoming you back in the future.
Nice welcome, spacious and clean room, a pool where my kids made Friends. Bravo !
David
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
David, it's wonderful to hear that you received a warm reception at Sonesta Select Phoenix Chandler and found the room to be ample and pristine. We're thrilled that your children enjoyed the pool and made new friends - what a delightful bonus! Your kind words are greatly appreciated. We look forward to welcoming you and your family back for another memorable stay.
Thank you for taking the time to leave us a 4/5 rating, Scott!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sonesta Select Phoenix Chandler.
The fan in the bathroom was very noisy, the security bar was broken on the slider, there was noise out by the pool.. it was ok but I wouldn’t stay there again. Staff was great though & tge breakfast sandwiches were good!
Dina
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Dina, thank you for taking the time to share your experience. It's unfortunate to hear about the bathroom fan and the security bar issues you encountered. Our team is committed to investigating and fixing any maintenance concerns such as these promptly. Sorry if the outdoor noises affected your stay. However, we're glad to hear that the team members made a good impression and that you appreciated our breakfast sandwiches. Your feedback is important to us in improving future guest experiences.
10/10 Excellent
Jerry
16 Apr 2024
Good
Jerry
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Jerry, we are thrilled to know you had a positive stay at Sonesta Select Phoenix Chandler. We strive to offer an enjoyable experience for all our guests and your feedback is greatly appreciated. We hope to welcome you back soon for another great stay!
Overall stay was a very positive experience. I recommend to family and friends. Easy check in and enjoyed my stay. Thank you so much. My next trip I will be staying here again.
Sandrea
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Sandrea, thank you for sharing your experience. Your recommendation to friends and family means a lot to us at Sonesta Select Phoenix Chandler. We're thrilled to hear that check-in was effortless and you enjoyed your stay. It's exciting to know you're already planning on staying with us on your next trip. Thank you again, we look forward to welcoming you back.
Christopher, thank you for choosing Sonesta Select Phoenix Chandler for your stay. We're thrilled to hear you found our team members to be both courteous and proficient. We look forward to welcoming you back on your next trip.
8/10 Good
Randy
14 Apr 2024
Randy
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Randy, it's great to know that your stay at Sonesta Select Phoenix Chandler met your expectations. Our team is thrilled to receive your rating. We hope to host you again soon to provide an even better experience.
Thank you for the perfect rating, Kurt!We are very pleased to hear that you had a wonderful stay at Sonesta Select Phoenix Chandler. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
Fredricka, it's delightful to hear that you appreciated our team members at the Sonesta Select Phoenix Chandler. We appreciate your kind words and look forward to your next visit.
10/10 Excellent
Jennifer
9 Apr 2024
Jennifer
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Apr 2024
Jennifer, thank you for your high-rating Expedia review! It's great to know that your stay at Sonesta Select Phoenix Chandler met your expectations. We appreciate your support and hope to welcome you back soon.
8/10 Good
robert
7 Apr 2024
robert
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Thank you for taking the time to share your review with us, Robert!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Select Phoenix Chandler. Thank you and have a wonderful day!
Amy, thank you for sharing your positive feedback about your stay at Sonesta Select Phoenix Chandler. We are delighted that your experience was enjoyable. We hope to welcome you back soon.
Dico, it's a delight to hear you enjoyed your stay at Sonesta Select Phoenix Chandler. Your positive comments regarding our desirable location and quality accommodations truly made our day. We thank you for choosing us and hope to welcome you back in the future.
They can place a bit more focus on cleanliness in the bathroom and sink area specifically around the stone of the vanity and the shower for mildew as well as the tank top of the toilets
Reginald
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Reginald, it's wonderful to hear that your overall experience at Sonesta Select Phoenix Chandler was positive. Ensuring a clean and comfortable environment is at the top of our priority list, so we appreciate your feedback regarding the bathroom. We are taking immediate measures to ensure our team members pay extra attention to these areas for optimum cleanliness. We're looking forward to welcoming you back, and ensuring an even more satisfactory stay.
8/10 Good
Florentino
Travelled with family and small children
30 Mar 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It’s location is perfect
Florentino
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Florentino, thank you for sharing your positive feedback. We're thrilled you found the location of Sonesta Select Phoenix Chandler to be ideal. It's our goal to provide a convenient and exceptional stay for all our guests. We hope to see you again soon.
Kyla, thanks for choosing Sonesta Select Phoenix Chandler and for your rating. We're glad you enjoyed your stay, and we hope to see you again on your next visit to Phoenix.
Naomi, it's splendid to hear that you've had a positive experience at Sonesta Select Phoenix Chandler. We're always thrilled to receive such concise and positive feedback. It's our pleasure having you as a guest and we can't wait to welcome you back in the future. Thank you for choosing us.
10/10 Excellent
Meredith
Travelled with family
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
The property was clean and a good location for us. It was baseball season so there were a TON of people at the hotel and our room was switched from 2 Queen beds to a Queen and sleeper sofa. They were kind enough to discount the room rate as a result. All the front desk staff were very helpful. The A/C was loud and the bathroom fan was also loud - I noted that for them at checkout so they can fix. The pool was nice and food was closeby.
Meredith
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Meredith, we're delighted to hear that you enjoyed your stay at the Sonesta Select Phoenix Chandler. It's great to know our strategic location was beneficial to you and that you appreciated the cleanliness of our property. We're glad our team's efforts at the front desk didn't go unnoticed and that you found value in the room adjustment. We regret any inconvenience caused by the noise from the A/C and restroom fan. Rest assured, your feedback has been noted and will be helpful for our maintenance team. Thank you for praising our well-maintained pool area and the proximity of dining options. We look forward to welcoming you back during your next trip to Phoenix!
Angela, we're thrilled to hear that you found the Sonesta Select Phoenix Chandler to be both excellent and budget-friendly. We aim to provide a great value experience for our guests and it's gratifying to know we met your expectations. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future!
2/10 Terrible
Thomas
Travelled with family, Travelled with family and small children
The room we booked through Expedia and paid for ahead of time wasnt available. Staff made sure we got a roll away bed to compensate. The room's TV wasn't working to allow us to watch any channels. Two different remotes, still not working. It seems little, but that's huge when you have kids. No maintenance staff available to help. That's not customer service.
Thomas
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Thomas, it's disappointing to discover your stay did not meet expectations due to the unavailability of your reserved room and issues with the television. Our team's aim was to provide a resolution with the rollaway bed, yet we see the gestures were inadequate. We place great importance on maintaining all room amenities, and your experience with the TV was indeed untoward. We regret the lack of assistance at the time. Your insight has identified areas that require attention and we will be sure to address these. We hope for another opportunity to deliver a more revitalizing and seamless experience in the future.
4/10 Poor
David
23 Mar 2024
Disliked: Cleanliness, amenities
Just okay
David
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
David, it's concerning to hear that your recent experience was marked as just adequate. We genuinely strive to exceed our guests' expectations and we're disappointed to learn that we fell short in your case. Next time, please do let us know if anything is needed to enhance your stay, as we're always here to assist. We hope you'll give us another opportunity to better serve you in the future.
8/10 Good
Brian, St Albert
Travelled with family
22 Mar 2024
Excellent area. Tons of shopping and restaurants in walking range.
Brian
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Brian, it's wonderful to hear that you found the location of Sonesta Select Phoenix Chandler beneficial with an abundance of shopping options and eateries in close proximity. Your positive feedback is greatly appreciated and we hope to see you again in the future.
8/10 Good
JOHN
21 Mar 2024
JOHN
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Thank you for the great rating, John!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Select Phoenix Chandler. We'd like to share an even better experience with you soon.
Very neat, clean, and safe. Wonderful help from the clerk I believe his name was Devin. He was excellent.
Sheila
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Sheila, it's fantastic to hear that your stay at Sonesta Select Phoenix Chandler met your expectations. Aren't our team members, like Devin, just excellent? We strive to maintain a neat, clean, and secure environment for our valued guests just like you. We look forward to your return visit.
8/10 Good
JOHN
19 Mar 2024
JOHN
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
John, thank you for choosing Sonesta Select Phoenix Chandler for your stay. We're delighted to learn that you left us a positive rating. We hope to welcome you back soon for an even better experience.
Pedro, we're delighted to know you found the Sonesta Select Phoenix Chandler neat and cozy. We will continue maintaining our high-standards for valued guests like yourself. We look forward to your next visit.
6/10 Okay
Carol
16 Mar 2024
Liked: Cleanliness
Disliked: Amenities
Was surprised by the $5.00 per night parking fee. Stayed last year, don't recall paying for parking. Also, there was no body wash in the shower.
There's lots of dining options nearby but limited shopping for essentials, body wash, shampoo, etc.
Carol
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Carol, we regret to hear about the unexpected parking fee and the missing amenities in the shower area. We strive to be transparent about all costs and to provide every necessary item for your stay. It's pleasing to know that the plethora of dining options met your approval, though it appears our location lacked some convenience regarding essential shopping. We'll take a note of your feedback and we appreciate you taking the time to share it. We hope to serve you better in future visits.
Ed, thank you for staying with us at Sonesta Select Phoenix Chandler and for taking the time to rate us. We're thrilled to see that you had a satisfying experience. We hope to have the pleasure of welcoming you back in the near future.
6/10 Okay
Therese
Travelled with family
12 Mar 2024
Liked: Cleanliness, staff & service
We received a room with a broken sofa bed and had to move to another room. The second room sofa bed was fine but the restroom was rundown; vent falling from roof, bathtub stains, floor had dust buildup, fan was loud.
Therese
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Therese, we appreciate the time you took to provide feedback about your experience. It's disheartening to learn that there were some challenges with your accommodations and that the cleanliness and upkeep of the restroom weren't up to par in the second room. At Sonesta Select Phoenix Chandler, we strive to present rooms that are clean, comfortable and well-maintained. We value your comments and will address them with our team members. Thanks again for letting us know.
10/10 Excellent
Devin
10 Mar 2024
Devin
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Thanks for sharing this perfect rating, Devin!We're thrilled to hear you enjoyed your stay at Sonesta Select Phoenix Chandler! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
It was quiet and had shopping and other amenities conveniently located
Leo
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Leo, thank you for taking the time to share your experience at Sonesta Select Phoenix Chandler. We're glad to know that the location's tranquility and its proximity to shopping facilities were a plus for you. We hope to serve you again in the near future.
Good stay compared to a lot of places in the area and the price
Hunter
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Hunter, we are thrilled to read that you consider your stay at Sonesta Select Phoenix Chandler to stand out from others in the area, all while offering value for money. We're glad your experience was positive and are grateful for your review. Looking forward to your next visit.
8/10 Good
Ben
4 Mar 2024
Ben
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
We appreciate your lovely rating, Ben!The satisfaction of our guests is important to us, and we can't wait to see you back again at Sonesta Select Phoenix Chandler soon.Thanks again for taking the time to leave your feedback!
The hotel was large, clean, and felt very safe. My room was spotless and comfortable. The room had tons of outlets all over for easy charging which was very nice. My room faced the interstate and I didn't hear any of the noise the entire stay. I would recommend this property and if I'm back in the area, I would stay here again.
Alex
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Alex, it's delightful to hear about your wonderful experience at the Sonesta Select Phoenix Chandler. We're thrilled to know the cleanliness, comfort, and overall peaceful atmosphere of your room met your expectations. Your enjoyment, particularly of the abundant charging outlets, reassures us that we're providing the expected level of convenience for our guests. We appreciate your endorsement and look forward to welcoming you back should your travels bring you to our area again.
6/10 Okay
Brandy
Business traveller
1 Mar 2024
Disliked: Cleanliness, staff & service
Staff was rude
Brandy
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Brandy, we're disappointed to hear about your impression of our team members' demeanor. Catering to our guests with the utmost respect and courtesy is always at the top of our priorities. We hope for another opportunity to show you the true hospitality we're known for.