Lobby

Reviews of Hilton Garden Inn Phoenix Airport North

3 out of 5
Hilton Garden Inn Phoenix Airport North
3838 E Van Buren St, Phoenix, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 722 out of 1262 reviews" "
Rating 8 - Good. 291 out of 1262 reviews" "
Rating 6 - Okay. 124 out of 1262 reviews" "
Rating 4 - Poor. 66 out of 1262 reviews" "
Rating 2 - Terrible. 59 out of 1262 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

subbiah

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Manager on 4 May 2024
We're so grateful for your high-star rating and can't wait for your next visit. Thank you!

6/10 Okay

christopher a

Travelled with family
Needs updated Bathroom old caulking in shower was gross rusted towel shelf
Stayed 1 night in Apr 2024
Response from HotelMgmt on 3 May 2024
Thank you for your review, Christopher. We appreciate your feedback and apologize for the state of the bathroom during your stay. We understand how important a clean and modern bathroom is to the overall experience, and we're currently reviewing our facilities to address and update areas like caulking and fixtures that don't meet our standards. Your input is invaluable as it helps us improve and ensure that all aspects of our rooms provide comfort and satisfaction. We hope to welcome you back in the future to a refreshed and more pleasing environment.

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 1 May 2024
We regret that we missed the mark on ensuring your complete satisfaction. It's our hope that we have another opportunity to earn back your trust. Thank you, Julie.

8/10 Good

Sarah

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 28 Apr 2024
Thank you, Sarah, for rating us so highly! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations. Just what we were looking for.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Thank you for sharing your compliments, Donna. We love that your time at Hilton Garden Inn Phoenix Airport North was perfect all around. Whenever your travels bring you to the area be sure to visit!

8/10 Good

Daniel Pena Olga Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a few days and close to everything we wanted to see and do
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 26 Apr 2024
Thank you, Daniel and Olga, for your positive review. It’s wonderful to hear that our location was conveniently close to everything you wanted to see and do during your stay. We're glad that our hotel served as a perfect base for your adventures. We look forward to having you both with us again for another enjoyable visit at Hilton Garden Inn Phoenix Airport North!

6/10 Okay

Steve

Close to airport. Overall good.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 26 Apr 2024
Thank you, Steve, for your review. It's great to know that our proximity to the airport was convenient for you and that your overall experience was positive. We appreciate your feedback and hope to have the opportunity to make your next stay with us at Hilton Garden Inn Phoenix Airport North even better!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back, Suzanne.

2/10 Terrible

Marcell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
It is our desire to provide a memorable stay for our guests so it is regrettable to learn that your experience was not as you had anticipated. We hope to welcome you back in the future, so we can change your impression of us, Marcell.

10/10 Excellent

Leticiac

Liked: Cleanliness, amenities
Everything
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Letician, we are happy to hear you had a perfect experience with us at Hilton Garden Inn Phoenix Airport North! Hopefully, your travels will bring you back very soon!

10/10 Excellent

Juan, Chula Vista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two out of four elevators were not working and there were some holes on the drywall above the elevator doors, it looked bad for a nice hotel. The bed was uncomfortable. The rest of the hotel and dining room were great.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Juan, your excellent score and feedback are appreciated. We are happy your overall experience was pleasant, but we will surely work on those areas you highlighted. It would be an honor to have you back so that we can impress you even further. Until next time!

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Convenient to airport
Stayed 1 night in Apr 2024
Response from HotelMgmt on 18 Apr 2024
Thanks for joining us at Hilton Garden Inn Phoenix Airport North, Cynthia! We are happy that our location eased your travels. We hope to welcome you back whenever you are in the area!

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
We are delighted we made such a great impression on you! Thank you, please visit again soon.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. The staff was friendly and helpful . The night I was staying at the hotel. I returned my rental car and I was able to call the hotel shuttle to pick me up at the airport. Also, I used the shuttle to get back at the airport on the following day. The hotel was very close to the airport and a 14 minute drive to Old Town.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
How delightful to learn our spacious accommodations and convenient features, particularly the shuttle service, ensured a perfect stay for you here at Hilton Garden Inn Phoenix Airport North. We would love to host you whenever your travels bring you to our area. Thank you, Monica!

10/10 Excellent

amy

Stayed 1 night in Apr 2024
Response from HotelMgmt on 3 May 2024
Thank you for your top score! We look forward to your next stay with us, Amy!

2/10 Terrible

Fernando

Travelled with family
Disliked: Amenities
First and last
Stayed 1 night in Apr 2024
Response from HotelMgmt on 11 Apr 2024
We are very sorry to learn your stay was not satisfactory nor did it meet the high standards we strive for. We are eager to learn more as we want to ensure improvements are made. Please allow us one more chance to restore your trust in our brand, Fernando. Thank you.

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 Apr 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Loana.

10/10 Excellent

Margaret, Albuquerque

Liked: Property conditions & facilities
I had booked my stay on expedia for $290 per night. When I checked out i was bill over $500 for the night! Luckily I had my expedia receipt and they made the adjustment. Very upsetting experience. Would like to compliment the person at the desk for professionally handling the situation once I was able to produce my receipt.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
Margaret, we appreciate your terrific score and helpful feedback. It is fantastic the team was able to help you with your bill. We always recommend referencing the "Important Information" section of our third-party sites as we share more information regarding charges upon arrival. We hope this helps make your future travels seamless from start to finish. Thank you!

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 5 Apr 2024
Thank you for your five-stars. We look forward to your return and hope it's soon,Shawna!

6/10 Okay

gary

Liked: Cleanliness
Sketchy
Stayed 1 night in Apr 2024
Response from HotelMgmt on 5 Apr 2024
Gary, we are disappointed that you did not enjoy our property. We would like to connect and learn more from you as this does not reflect a typical stay. We are eager to enhance any future visits and restore your trust in our Brand. Thank you!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport
Stayed 1 night in Apr 2024
Response from HotelMgmt on 5 Apr 2024
It was great being able to provide an ideal location to ease your trip, Wendy! Thank you for choosing Hilton Garden Inn Phoenix Airport North. See you next time!

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 4 Apr 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Serena.

10/10 Excellent

Denise

Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Denise.

6/10 Okay

pamela, MEMPHIS

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from HotelMgmt on 3 Apr 2024
It's disappointing to learn that your time with us did not win you over completely, Pamela. We hope you'll give us the chance to impress you on a future visit.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
We are excited your stay with us at Hilton Garden Inn Phoenix Airport North was perfect all around, Joseph. Hopefully, your travels bring you back one day soon! Thank you!

10/10 Excellent

Yinzhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 1 Apr 2024
Thank you for your five-stars, Yinzhi. We look forward to your return and hope it's soon!

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 1 Apr 2024
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future, Linda.

4/10 Poor

Robert V

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 20 Apr 2024
Thank you for taking the time to rate your visit, Robert. We hope you'll consider staying with us again soon, for a more enjoyable experience from beginning to end.

10/10 Excellent

Elissa, Rifle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place close to the airport!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Your praise for our pristine accommodations made our day, Elissa! We hope you will choose Hilton Garden Inn Phoenix Airport North again to further enjoy our comforts and convenience.

10/10 Excellent

Nancy, GETTYSBURG

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The hotel is great, the pasta, Primavera here is really good for dinner
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Thank you for complimenting not only our beautiful property but also our delicious dining at The Garden Grille & Bar! The pasta is indeed a guest favorite! We would love to have you return to Hilton Garden Inn Phoenix Airport North and indulge again!

8/10 Good

Paul, Piermont

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was OK. Some disrepair in the bathroom (peeling wall covering) and a stupid shower design (the glass enclosure forces one to be under the shower head when you turn it on, meaning you get drenched with ice- or scalding-water). No non-hotel walkable restaurants. Very expensive (~$300) for and OK hotel.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
It is great to read your overall impression was positive. We value your helpful insights on areas you would like to see improved and we will discuss them with our Management Team. We hope you will be returning so that we can enhance your next visit, Paul!

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was great----only spent a few hours, arriving from judging a horseshow in Scottsdale to shuttle to airport-- coffee was so so-------I was pre signed on for shuttle to airport---we left several people waiting for driver(very polite)to get back---better planing on their part--apparently happens a bit--don't say get to front door 5 minutes before departure times
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Walter, we are thankful for your review. It is wonderful you could utilize our complimentary shuttle but we apologize if the process of getting the shuttle was amiss. We will work with our team to enhance this feature so any future visits are improved all around.

8/10 Good

Douglas

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from HotelMgmt on 20 Mar 2024
We are delighted we made such a great impression on you! Thank you, please visit again soon, Douglas.

10/10 Excellent

Laura

The staff could not have been more helpful! Everyone I encountered was pleasant and kind. I loved staying at this property. Traveling alone is unusual for me and I am so grateful I chose this property. The shuttle driver who picked us up at the airport was very knowledgeable. Pointed out good places to eat but was also highly complimentary of the hotel restaurant.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 19 Mar 2024
Thank you so much, Laura, for your kind words and for taking the time to share your experience with us. It's truly heartwarming to hear that our team made a significant positive impact on your stay here at Hilton Garden Inn Phoenix Airport North. We're thrilled to know that each team member you encountered was pleasant, kind, and helpful throughout your visit. Your acknowledgment of the shuttle driver's knowledge and recommendations, alongside their praise for our hotel restaurant, is greatly appreciated. We're glad you felt welcomed and supported from the moment you arrived at the airport to the end of your stay. We look forward to welcoming you back to our property in the future, ensuring another exceptional experience.

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 15 Mar 2024
Your review is appreciated by everyone at Hilton Garden Inn Phoenix Airport North. We hope you will be back to enjoy us again soon, Lori!

4/10 Poor

Catherine, Longmont

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Mar 2024
We regret not having made a more remarkable impression during your stay. Thank you, and we look forward to the chance to welcome you back, Catherine.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the professional and friendly nature of the front desk team. Questions about surrounding area shopping was met with enthusiastic responses and helpful guidance. The overall stay was great. I would return again.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Mar 2024
It is always a joy assisting our guests in navigating the area so their experience is the best it can be here at Hilton Garden Inn Phoenix Airport North. We are thrilled this enhanced your trip and left a lasting impression. Knowing you will return is the highest compliment. All of us will be eagerly awaiting your next visit, Crystal!

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property was average.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 6 Mar 2024
We enjoyed having you as our guest, Wendy, and greatly value your feedback. We would love to hear more about your stay as we are eager to impress you further the next time you visit. Until then!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, too far from everything
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 5 Mar 2024
Carl, we are honored to receive your top score! We hope to welcome you to Hilton Garden Inn Phoenix Airport North again!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! The rooms are looking a bit worn. Great shuttle service to the airport
Stayed 1 night in Feb 2024
Response from HotelMgmt on 5 Mar 2024
Easing your travels with our complimentary shuttle was a pleasure, Angela! Thanks for highlighting this awesome feature we provide here at Hilton Garden Inn Phoenix Airport North. We value your honest input and will discuss the rooms with our Management Team. Our staff hopes to warmly welcome you back in the future to win you over entirely.

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 23 Mar 2024
There is nothing better than earning five-stars from a valued guest, Angela! Thank you and we hope to see you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our trip
Stayed 1 night in Feb 2024
Response from HotelMgmt on 29 Feb 2024
What a reward to know we ensured all your travel needs were met for you here at Hilton Garden Inn Phoenix Airport North. Thanks, Barbara, for sharing your positive feedback. We would love to host you again anytime!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly❤️❤️❤️
Stayed 1 night in Feb 2024
Response from HotelMgmt on 27 Feb 2024
Here at Hilton Garden Inn Phoenix Airport North, we aim to ensure an impeccable hospitality experience. Knowing we succeeded during your stay fills us with pride and we are thankful you took the time to share your feedback, Teresa. All of us would love to host you again anytime!

2/10 Terrible

Alizah

Disliked: Staff & service, amenities, property conditions & facilities
I always stay at Hilton because of the excellent service and nice resorts. This was anything but that. To start, upon arriving at this rundown location, they were short-staffed. I waited while the one employee handled a call. I requested early check-in to get ready for a wedding. I hurried to the room and noticed it was warm (adjusted the air) but didn't have time to think much of it because I needed to be at the wedding within 2 hours. I got back from the wedding at 10:30pm and realized the room still wasn't cool. I had to had an 8:30am flight and decided I would just try to rest. I turned the A/C to high and nodded off. I woke up around 2am with an awful migraine and was sweating. I had called down when I first arrived to request a shower cap, but the one employee was too busy and I had to go downstairs because he forgot to have someone bring it. I do not fault the employee because it seems Hilton is not staffing adequately. However, I didn't call about the A/C because I had no faith in the staff, and couldn't afford to lose more sleep (the room was also noisy). The bed was so uncomfortable, and the pillows were so flat. I woke up in pain the following day, in addition to being exhausted. One of my triggers with my health condition is exhaustion. I let the front desk know about my stay, and the person at the front desk said, "You didn't call last night", and blamed me for the situation. Having worked in the service industry, that is no way to treat a guest. STEER CLEAR.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 24 Feb 2024
Alizah, we sincerely apologize for the disappointing experience you had during your stay at our property, which did not meet the high standards of service and comfort you rightfully expect from us. From the initial wait to the issues with the AC, and the lack of assistance with amenities, it's clear we fell short of providing the quality stay you deserved. Additionally, the response you received when sharing your concerns is not reflective of the customer care we pride ourselves on. We take your feedback to heart and are committed to addressing these issues to ensure a significantly improved experience for all our guests. We value your loyalty and hope to have the opportunity to regain your trust and provide the exceptional service Hilton is known for.

6/10 Okay

monica, North Andover

Travelled with family
Arriving close to midnight from a red eye flight with my senior parents, upon check-in the hotel was out of double queen beds. It took an hr to accommodate us to a king bed with a roller bed it was exhausting and uncomfortable not a good experience.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Monica, we are very sorry that you and your parents had difficulty when you arrived. Unfortunately, when reservations are not made with us we are not aware of the details prior to guest arrival. Therefore, room types are based on availability at check-in. We would love to help you plan any future visits to ensure they are seamless from beginning to end. Thank you for your time and input.

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from HotelMgmt on 6 Feb 2024
Steve, it's great to hear that you had a positive experience with us! Your high rating is much appreciated, and we look forward to welcoming you back soon to the Hilton Garden Inn Phoenix Airport North.

6/10 Okay

Beverly

Liked: Cleanliness, property conditions & facilities
Charged fee upon arrival not expected. Extra fee for parking.
Stayed 1 night in Dec 2023
Response from HotelMgmt on 30 Jan 2024
Beverly, we are sorry for any confusion regarding our rates. Be sure to reference the Amenities section as well as the Important Information section of our third-party sites as we share information regarding our parking fees as well as the deposit required at check-in. Our self-parking is complimentary but there is a fee for extended parking. We hope this is helpful and that you will allow us another chance to restore your trust.

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and nice. The staff were all excellent. I will be back next time I am in Phoenix.
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 30 Jan 2024
What a treat to know we have secured your return, Anya! All of us at Hilton Garden Inn Phoenix Airport North greatly appreciate your high praise and look forward to your next trip to Phoenix!

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 28 Jan 2024
Thank you for taking a moment to leave us with your positive score, Gregory. Hurry back!

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Very clean and great customer service. They were very helpful and polite.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 30 Jan 2024
Knowing our team was attentive and kind throughout your stay makes us proud. Thanks for sharing, Elizabeth. We hope you will return to enjoy our wonderful hospitality again soon here at Hilton Garden Inn Phoenix Airport North!