Water park

Reviews of Arizona Grand Resort & Spa

4 out of 5
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway, Phoenix, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 670 out of 1409 reviews" "
Rating 8 - Good. 312 out of 1409 reviews" "
Rating 6 - Okay. 206 out of 1409 reviews" "
Rating 4 - Poor. 114 out of 1409 reviews" "
Rating 2 - Terrible. 107 out of 1409 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
The sitting area in the lobby overlooking the golf course was very relaxing. plenty of seating and food and drinks available. We could have sat there our entire stay.
Stayed 3 nights in Apr 2024
Response from Karly, Front Office Coordinator on 1 May 2024
Thank you for sharing your experience! We're thrilled to hear that you found our lobby living room area to be relaxing. It's wonderful to know that you enjoyed the ample seating and food service available in our lobby. We hope to welcome you back soon for another enjoyable stay!Warm Regards, Front Office Managers

8/10 Good

Elizabeth

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Rachel Gibford on 2 May 2024
Thank you for your 4 out of 5 review! We hope to see you again for you next vacation!

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUTSTANDING !!!
Stayed 2 nights in Apr 2024
Response from Karly, Front Office Coordinator on 1 May 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 Excellent

Lori M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karly, Front Office Coordinator on 1 May 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 Excellent

Tiva

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room accommodations are spacious and clean. I love the option of smaller family pools in addition to the water park.
Stayed 1 night in Apr 2024
Response from Rachel Gibford on 2 May 2024
Thank you so much for your 5 out of 5 review! We are so glad to see you enjoyed the suite and the amenities we offer our guests! Please see us again soon!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service
It is a great resort concept, but it’s not surrounded by much. Road construction around it (April 2024) makes going anywhere somewhat close by a long trip. Not many choices for restaurants, or other things to do, if planning on that. Pickleball, bocce ball, tennis court, etc would be a nice addition. CON: PARKING. Due to the water park being open to anyone, and events hosted at the site, there’s ZERO parking available. Parking should be a priority for paid guests of the hotel. It was a nightmare and made it even worse when we needed to leave. They do utilize golf carts if you need a ride, but personally, I only felt that made it even more congested as they were flying through the parking lot any time you were carefully driving trying to find a spot. PRO: The housekeeping staff was very friendly, and attentive, as well as the person at check-in. Would I stay here again? Yes. Would I make sure I had what I needed so I wouldn’t need to leave? Yes. Would I bring games or something to do on the evenings I want a break from swimming? Yes.
Response from Rachel, Front Office Manager on 30 Apr 2024
Thank you for your valuable feedback. We're glad you enjoyed our resort concept and our friendly staff. We apologize for the inconvenience caused by road construction. We're actively working on improving parking and will consider adding more recreational activities. We appreciate your decision to stay with us again and look forward to providing an even better experience next time. If you have further suggestions, feel free to reach out. We can't wait to welcome you back.Sincerely,The Arizona Grand Management Team

8/10 Good

Seattlas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a wonderful property .. however im confused about the type of services they give to people. I noticed that there are no smokin signs anywhere on property and i seend alot of people smokin cigars around the property and when i do the same i get told its a kid friendly place and ro put it out even tho it was late at night an no kids were around .. yet people were smoking in the water park area too and noone says nothing.. i feel like they treat certain people differently . Which isnt ok.. if its a no smoking property.. it should be for everyone not for those that play golf in the mist of kids ... and the food was nasty and room service wass expensive for no reason and so was the drinks. Best thing is to leave property. Other than that i had a blast with the spa area and the waterpark.
Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on 30 Apr 2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our spa area and Oasis water park. We apologize for any confusion regarding our smoking policy and any inconsistency in its enforcement. We strive to ensure a comfortable environment for all our guests, regardless of their activities, and we take your feedback seriously. We do follow a smoking policy that states guest need to be 20 feet away from a door or window to smoke as the rooms are all non-smoking. We'll review our policies and procedures to ensure they are applied consistently across the property.We're glad to hear that despite some issues, you had a blast during your stay. We appreciate your feedback as it helps us improve and better serve our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,The Arizona Grand Management Team

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a blast staycation
Stayed 2 nights in Apr 2024
Response from Rachel, Front Office Manager on 29 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Donna

Travelled with group
Disliked: Staff & service
Won’t stay there again. Recommend avoiding this hotel. I’d stayed at the Arizona Grand years ago and had a good experience. This time was different. I waited over :90 minutes to check in. There was a high school event happening and the hotel was clearly not staffed to check in ~ 3,000 students and chaperones. Also disappointing was the staff’s indifference to the situation to people paying top $ to stay there. Massive saw and construction noise at the lap pool 3 out of 4 days. They were replacing the gate and the noise was awful. Again, no apologies. The posted menu @ the lap pool was outdated and a lot of items were not available. Restaurant food was mediocre for the price. I was unable to unbundle my resort fee from the overall cost which was not clear when I reserved. I didn’t know it was a required charge. I only used the pool areas 1 day but paid for 4. Thumbs down. 👎
Stayed 3 nights in Feb 2024
Response from Rachel, Front Office Manager on 29 Apr 2024
Thank you for sharing your recent experience with us. It's clear that there were aspects of your stay where we could have done better, and for that, we sincerely apologize. Your feedback is invaluable to us, and we would welcome the chance to discuss it further with you. Please feel free to contact us at 602-431-6519 and ask for a Front Office Manager at your convenience. We truly appreciate your insights on areas where we can improve and thank you for choosing our resort.Sincerely,The Arizona Grand Management Team

4/10 Poor

Tiffani

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed here one night after staying at another property in the area. The room was dirty from the walls to the windows to blk hairs on my pillow and towels, tĥe pario looked like it had a small fire on it. Our bathroom window faced the elevator and no it was not a one way waindow you could totally see in.
Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 28 Apr 2024
Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us at 602-431-6519 and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.Sincerely,The Arizona Grand Management Team

10/10 Excellent

Shane, Canon City

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on 26 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

6/10 Okay

Babylonia

Stayed 2 nights in Apr 2024
Response from Rachel, Front Office Manager on 26 Apr 2024
Thank you for your 3 out of 5 review! We hope to see you again soon to give you the best vacation!

8/10 Good

Jasmine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 26 Apr 2024
Thank you so much for your 4 out of 5 review! We are so glad you enjoyed your stay with us. Please come back real soon!

8/10 Good

Anastasiia, Lake In The Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 21 Apr 2024
Thanks for the rating! If you ever have any specific feedback or suggestions, feel free to share.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged an unexpected $80 charge
Stayed 1 night in Apr 2024
Response from Front Office Manager on 19 Apr 2024
The 80 charge you see is the resort fee. The resort is charged per day and covers amenities like water park and pool access and parking and wifi. If you have any questions regarding our resort fee please reach out to us!

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculately maintained. The rooms were nice and the pools were plentiful.
Stayed 4 nights in Apr 2024
Response from Rachel, Front Office Manager on 18 Apr 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our property to be immaculately maintained and enjoyed the comfort of our rooms as well as our plentiful pools. Your kind words truly motivate us to continue providing exceptional service and maintaining high standards. We hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Mark, Sherwood Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great golf , awesome service & amazing food . Beautiful water park
Stayed 5 nights in Apr 2024
Response from Rachel, Front Office Manager on 18 Apr 2024
We're delighted to hear you enjoyed your experience! Providing great golf, excellent service, delicious food, and a beautiful water park are all essential parts of what we strive to offer. Thank you for taking the time to share your positive feedback. We hope to welcome you back again soon for another fantastic visit! Warm Regards,The Arizona Grand Management Team

8/10 Good

Sadie

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Rachel, Front Office Manager on 18 Apr 2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 18 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 Good

Paula, Joseph City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 16 Apr 2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park was fantastic!!
Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on 16 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we are so glad you had a great time at our Oasis water park! Please see us again for your next summer vacation!Warm Regards,

8/10 Good

Kelsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ground of the resort is beautiful and well-kept. The room we stayed in (Mountainside) was more dated than expected. We enjoyed the water park and the athletic club with three teens during our two-day stay.
Stayed 2 nights in Apr 2024
Response from Rachel, Front Office Manager on 16 Apr 2024
Thank you for sharing your feedback! We're glad you enjoyed our resort but apologize for any disappointment with the suite. We're thrilled your family had a great time at our water park and athletic club. Your comments are valuable for our improvement. We hope to welcome you back soon and ensure your next stay exceeds expectations.Sincerely,The Arizona Grand Management Team

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on 16 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. I particularly like the option of going to the water park, with its large pools and lazy river, or lounging at the smaller pool and hot tub available to each group of units. The smaller pool provided towels, ice, restrooms and water in each area.
Stayed 4 nights in Mar 2024
Response from Rachel, Front Office Manager on 16 Apr 2024
Thank you for your great review! We're glad you enjoyed our resort, especially our water park and smaller pool areas. Your feedback helps us improve, and we hope to see you again soon!Warm Regards,The Arizona Grand Management Team

8/10 Good

Claudio, Santa Barbara

Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 16 Apr 2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

6/10 Okay

Lena, Henderson

Liked: Cleanliness
The room wasn't ready until 6:30pm foe check in. And the resort fees were outrageous.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 13 Apr 2024
Thank you for sharing your experience with us. We apologize for the delay in getting your room ready for check-in and understand your concerns about the resort fees. We'll take your feedback into consideration for future improvements.

10/10 Excellent

Sergiane

Stayed 3 nights in Mar 2024
Response from Rachel Gibford on 2 May 2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your stay with us and we can't wait to see you again soon!

10/10 Excellent

Catherine

Stayed 3 nights in Apr 2024
Response from Rachel Gibford on 2 May 2024
Thank you so much for your 5 out of 5 review! We are so happy to see you had a great stay. Please see us again for your next vacation!

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms very close to the Waterpark.
Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 11 Apr 2024
Thank you so much for your 4 out of 5 review! We hope to see you again soon!

10/10 Excellent

Raneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful property.
Stayed 3 nights in Mar 2024
Response from Rachel, Front Office Manager on 11 Apr 2024
Thank you so much for your 5 out of 5 review! We are so glad you found the property beautiful! Please see us again real soon!

10/10 Excellent

Huan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great service and available amenities.
Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 11 Apr 2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time here! Please see us again soon!

2/10 Terrible

Yessika

Stayed 1 night in Mar 2024

6/10 Okay

Alesya

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on 11 Apr 2024
Thank you for your 10 out of 10 review! We can't we to see you again next time!

10/10 Excellent

Linda Mae

Stayed 1 night in Apr 2024
Response from Rachel Gibford on 2 May 2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your trip and we can't wait to treat you to your next vacation!

10/10 Excellent

Donna T

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 11 Apr 2024
Thank you so much for your 5 out of 5 review! Please see us again real soon!

8/10 Good

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on 11 Apr 2024
Thank you for your 4 out of 5 review! We hope to see again soon for another vacation!

2/10 Terrible

Selwyn, GOLDENVALLEY

The rate listed on the website was 538 and yet we charged 638 No clear explanation
Stayed 1 night in Apr 2024
Response from Karly Makay, Front Office Coordinator on 11 Apr 2024
We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about your experience at our resort. Your feedback is valuable, and we want to ensure we address your concerns to improve our services. Please accept our sincerest apologies for any inconvenience you may have encountered during your stay. We would like the opportunity to discuss your experience in more detail and work towards finding a resolution that meets your expectations.Kindly reach out to us at 602-431-6519 and ask for a front office manager, and we will be more than happy to assist you. We hope to have the chance to make things right and thank you for bringing this to our attention.Warm Regards, Front Office Managers

2/10 Terrible

derek

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Started out our stay being put in a room different than what I had booked for our honeymoon. Went on to hear staff moving cleaning carts up and down the walk at all hours of the night which caused a loud thud sound due to the wheels moving across the cracks in the sidewalk. The room we were put in had yellow stains on the sheets, tub was broken and tv didn’t work. I would not recommend this resort to anyone
Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on 11 Apr 2024
- Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us at our main line on our website and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.

10/10 Excellent

Anahy

Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on 29 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 Good

A

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice, but heater didn’t work in one of the rooms. other than that would come back
Stayed 2 nights in Apr 2024
Response from Rachel, Front Office Manager on 9 Apr 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your overall stay with us. However, we're sorry to learn about the issue with the heater in one of the rooms. Please accept our apologies for any inconvenience this may have caused. We appreciate you bringing this to our attention, and we'll ensure that our maintenance team addresses it promptly. We look forward to the opportunity to welcome you back for an even better experience in the future.Warm Regards,The Arizona Grand Management Team

6/10 Okay

Reagan

Stayed 1 night in Apr 2024
Response from Rachel Gibford on 2 May 2024
Thank you for your review, we hope to see you again next time so that we can give you the best vacation possible!

8/10 Good

Crystal

Stayed 3 nights in Mar 2024
Response from Rachel, Front Office Manager on 29 Apr 2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Rachel, Front Office Manager on 9 Apr 2024
Thank you for the 3 out of 5 stars. We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope to see you again soon to give you the best vacation possible!Warm Regards, Mason McIntyreDirector of Operations

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal stay this time at the Resort, will definitely be back. I live here in Phoenix and had my Dad and Niece visiting in town so I got them a king suite and they absolutely loved it. Decided to stay an extra night last minute and they even moved some things around to let us stay in the same suite. 12/10 recommend:)
Stayed 1 night in Apr 2024
Response from Karly Makay, Front Office Coordinator on 8 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had an enjoyable stay with us at the Grand and that your family also enjoyed the suite. It was our pleasure to accommodate your last-minute extension and ensure you could continue to enjoy your stay in the same suite. We appreciate your recommendation and look forward to welcoming you back soon!Warm Regards, Front Desk Management Team

10/10 Excellent

Shawn, Camden

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!
Stayed 1 night in Apr 2024
Response from Karly Makay on 8 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

8/10 Good

steven, Northville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rachel, Front Office Manager on 9 Apr 2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

4/10 Poor

Zachary

Stayed 3 nights in Mar 2024
Response from Rachel, Front Office Manager on 26 Apr 2024
Thank you for taking the time to review your stay. If you are willing, at your convenience, please contact us at our main line on our website and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.

2/10 Terrible

Jean

19 people in line. 2 counter agents only. Waited an hour to check in at 1045 at night. Horrible service. Poor planning.
Stayed 1 night in Apr 2024
Response from Karly Makay on 8 Apr 2024
We apologize for the inconvenience you experienced during your check-in. Your feedback is invaluable, and we will address these staffing and service issues to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the chance to exceed your expectations in the future.Warm Regards, Front Desk Managers

10/10 Excellent

Triston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karly Makay on 8 Apr 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations