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Reviews of Aiden by Best Western Scottsdale North

3 out of 5
Aiden by Best Western Scottsdale North
10801 N 89th Pl, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1008 reviews" "
Rating 8 - Good. 266 out of 1008 reviews" "
Rating 6 - Okay. 89 out of 1008 reviews" "
Rating 4 - Poor. 31 out of 1008 reviews" "
Rating 2 - Terrible. 30 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great fir iyr stay.
Stayed 2 nights in Apr 2024
Response from Samuel Grider on 2 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Lolita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a Wonderful stay. Will recommend.
Stayed 4 nights in Apr 2024
Response from Samuel Grider on 2 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

kian wei

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good value for money
Stayed 2 nights in Apr 2024
Response from Samuel Grider on 29 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and affordable property with the basic amenities you’d need for a quick stay. Nice sized rooms but you could hear any little noise from the hallway and above you, from doors closing to footsteps. Pool and jacuzzi available that need to be a little cleaner. Bar with food options and friendly bartender. Friendly front desk and cleaning staff.
Stayed 3 nights in Apr 2024
Response from Samuel Grider on 29 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

6/10 Okay

Alejandro, MASSAPEQUA

Travelled with family
The location was convenient and centrally located. I liked the renovated room however the shower area had mold in the grout that needed to be replaced. Otherwise a decent room. They never came to clean and we stayed 3 nights. Not even to remove garbage. The pool area was nice however the pool was overrun by children and teens without parents. The staff should ensure that an adult is present for children. There were kids jumping from the waterfalls into the pool and I had to raise my voice and have them stop. Overall, a good hotel for the price but if they cleaned better and policed the pool a bit it could rate much better. Lastly, not really a diamond snob but not even a free water or snack on check in, or even an acknowledgement.
Stayed 3 nights in Apr 2024
Response from Samuel Grider on 29 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

6/10 Okay

Riley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, but the room was a lot smaller than we anticipated even though it was advertised as a suite. Also, the pool was not heated as advertised. There were some fun activities onsite for the kids such as jumbo Jenna blocks and connect four as well as cornhole.
Stayed 2 nights in Apr 2024
Response from Samuel Grider on 29 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The patio and the pool
Stayed 3 nights in Apr 2024
Response from Samuel Grider on 29 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Zalma Batrez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Apr 2024
Response from Samuel Grider on 25 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Lifen

Travelled with family
Excellent
Stayed 1 night in Apr 2024
Response from Samuel Grider on 24 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had a great stay with us. Our team takes pride in maintaining a clean and comfortable environment for our guests, and we're glad to know that you found our rooms to be clean and the check-in process smooth. Thank you

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back to Aiden best Western if I fly back to Arizona
Stayed 14 nights in Apr 2024
Response from Samuel Grider on 23 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

audrey

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Samuel Grider on 24 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had a great stay with us. Thank you

10/10 Excellent

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Apr 2024
Response from Samuel Grider on 22 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 1 night in Apr 2024
Response from Samuel Grider on 22 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samuel Grider on 22 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay when I visit Scottsdale!
Stayed 1 night in Apr 2024
Response from Samuel Grider on 19 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Phu

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and welcoming. Complimentary breakfast we appreciated.
Stayed 1 night in Apr 2024
Response from Samuel Grider on 22 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Tracy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Activity Area was fun, seemed more resort that motel
Stayed 1 night in Apr 2024
Response from Samuel Grider on 25 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally friendly and helpful if you need something. Cleaned good coffee everything was right and always says I stay here a lot.
Stayed 1 night in Apr 2024
Response from Samuel Grider on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Shelly

Liked: Staff & service
The staff were very helpful and kind.
Stayed 1 night in Apr 2024
Response from Samuel Grider on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best best western I’ve ever stayed at. I just think y’all need water bottle filling stations :)
Stayed 1 night in Apr 2024
Response from Samuel Grider on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

jeff, lawrence

Stayed 2 nights in Apr 2024
Response from Samuel Grider on 19 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole setting is excellent. Suites are awesome just like the staff
Stayed 1 night in Apr 2024
Response from Samuel Grider on 17 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not fancy, but is great for its class.
Stayed 1 night in Apr 2024
Response from Samuel Grider on 17 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Samuel Grider on 17 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
awesome
Stayed 1 night in Apr 2024
Response from Samuel Grider on 16 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had a great stay with us. Our team takes pride in maintaining a clean and comfortable environment for our guests, and we're glad to know that you found our rooms to be clean and the check-in process smooth. Thank you

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Very clean and just what’s needed to relax and get some rest.
Stayed 2 nights in Apr 2024
Response from Samuel Grider on 16 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had a great stay with us. Our team takes pride in maintaining a clean and comfortable environment for our guests, and we're glad to know that you found our rooms to be clean and the check-in process smooth. Thank you

10/10 Excellent

Farzad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable bed and quiet rooms.
Stayed 4 nights in Apr 2024
Response from Samuel Grider on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and outdoor area.
Stayed 2 nights in Apr 2024
Response from Samuel Grider on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

Charli

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Samuel Grider on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

Paula

Travelled with group
Liked: Amenities
Nice pool area. Clean rooms
Stayed 1 night in Apr 2024
Response from Samuel Grider on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities. Quiet.
Stayed 1 night in Apr 2024
Response from Samuel Grider on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

Noel.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I feel like I received very good value for the bunny and my stay was uneventful, the beds were good, and there was restaurants nearby
Stayed 3 nights in Apr 2024
Response from Samuel Grider on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

Shani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been staying here often due to medical care received in town. Everyone is friendly, parking is easy and the rooms are comfortable.
Stayed 2 nights in Feb 2024
Response from Samuel Grider on 11 Apr 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

10/10 Excellent

Harold

Stayed 1 night in Apr 2024
Response from Samuel Grider on 2 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

Rita

Liked: Staff & service, property conditions & facilities
Beds and pillows great. The stuff in the bathroom for use like soaps etc excellent quality. The AC was a bit noisy was the only negative.
Stayed 1 night in Apr 2024
Response from Samuel Grider on 10 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Sury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful and clean
Stayed 1 night in Apr 2024
Response from Samuel Grider on 9 Apr 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

8/10 Good

Liane

Stayed 1 night in Apr 2024
Response from Samuel Grider on 26 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stay at this hotel every three weeks. I have never had a problem and everyone has just been amazing. This week the new young girls that work the front desk are completely rude. When checking out I had asked for a receipt which they said they couldn’t provide and when I walked out they started laughing. It’s been the same young girl every morning and while leaving for my day I always tell her to have a great day and never got a response from her! Everyone else has been wonderful but these two just killed it for me.
Stayed 3 nights in Apr 2024
Response from Samuel Grider on 5 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Loes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samuel Grider on 5 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Sherlyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really good !
Stayed 1 night in Mar 2024
Response from Samuel Grider on 6 Apr 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

10/10 Excellent

Lauri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offered alot of activities
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 4 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up😃😃
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 3 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

2/10 Terrible

Colin

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The fact that they could not accommodate me with the room that I had requested and paid for was disappointing, to start. The front desk person was absolutely rude when I told her I was not happy about not getting the patio room that I had paid for. First, she told me it was because I had booked through Expedia. She mentioned that for a second time later in the conversation. She figured that offering me 3 - $30 breakfast coupons should cover the inconvenience. I disagreed. She ended up putting us in a room that had a shared patio. This patio would have been fine if we knew the other family. There were 3 seats, and 6 people total, in a very confined patio. The next day when Samuel, the "manager" came in, he was very sympathetic, and I thought that he handled the situation very professionally. When he didn't get back to me when he said he would, I went to see him again. At that point it was like he was a different person. He said he was too busy to look at the situation and might get a chance to look at it sometime next week. I asked again if he even remembered our conversation and claimed that he did. I ran into him again about an hour later and all of a sudden, he knew all about the situation but was very aggressive in telling me that the shared patio actually cost more than my original room with its private patio. Obviously, I said you are not going to try to go down that road. He stormed back into his office and actually slammed the door in my face. He was a changed person.
Stayed 4 nights in Mar 2024
Response from Samuel Grider on 29 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

8/10 Good

Mary Jo, Golden

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stayed here three nights and I would think for the price they could do some service to your room maybe dump the trash give you an extra towel. Breakfast costs an extra $10.99 a person which other hotels offer the same food for free! All 3 mornings I went to get some coffee and 2 of the 3 days it was empty by 8:15am. They have a Starbucks in the lobby that is never open which would have been nice. It was a very clean hotel never talked with the staff except for check in and she was very nice!
Stayed 3 nights in Mar 2024
Response from Samuel Grider on 28 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

6/10 Okay

Zona, Tonalea

Disliked: Amenities
Was disappointed that a room with a patio was extra. False advertisement from the pictures. Hot tub and pool were crowded. Service at the bar was so poor that I left. Restaurant was greasy spoon at best.
Stayed 1 night in Mar 2024
Response from Samuel Grider on 28 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

8/10 Good

Lyps

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, close to lots of shops and restaurants. East access to the highways. A little noisy on the 1st floor I could hear exit doors closing. There was a restaurant/bar in the hotel. Thought I didn’t use it. The pool/hot tub area was nice.
Stayed 5 nights in Mar 2024
Response from Samuel Grider on 28 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

6/10 Okay

Mary

Stayed 2 nights in Mar 2024
Response from Samuel Grider on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

2/10 Terrible

Laurie

Stayed 1 night in Mar 2024
Response from Samuel Grider on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Conrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing that stands out most is how friendly and helpful the staff is. They are awesome.
Stayed 1 night in Mar 2024
Response from Samuel Grider on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

2/10 Terrible

Yvonne

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel smelled really bad, like mold. I woke up with a sore throat from breathing in the smell. The carpet was stained, bathroom had no fan and had a sliding door instead of an actually door. The beds were extremely uncomfortable, woke up extremely tired and sore. None of us slept and had an important appointment the following morning. Really disappointed.
Stayed 1 night in Mar 2024
Response from Samuel Grider on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.