Extremely friendly and accommodating staff 24 hours of the day. Make sure you get a room with a view of the lake. The suite slept four and was perfect for the entire family. Couldn’t have had a nicer experience here.
Christopher
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 13 พ.ค. 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you found our staff extremely friendly and accommodating. It's always our goal to ensure our guests feel welcomed and well taken care of throughout their stay. We're delighted that you enjoyed the view of the lake from your room and that the suite was perfect for your family. Your kind words truly mean the world to us. We look forward to welcoming you back for another wonderful experience in the future!
It's great to hear that you found the room quality satisfactory! If you have any specific feedback or suggestions on how we can further improve, please feel free to share. We're always striving to enhance our guests' experience and your input is invaluable to us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!
Great location. Reasonable rate.
Unfortunately the air conditioning did not work in our room...little warm!
John
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 9 พ.ค. 2024
Thank you for choosing our hotel and taking the time to share your experience! We're thrilled you enjoyed our prime location and found our rates reasonable. We're truly sorry about the inconvenience with the air conditioning in your room. Please accept our sincere apologies for any discomfort caused. Your feedback is invaluable to us, and we'll ensure to address this issue promptly to enhance our guests' experiences in the future. We hope to welcome you back soon for a more comfortable stay
hank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. We value all feedback, as it helps us to continually improve our services.We would appreciate the opportunity to learn more about your specific concerns so we can address them promptly. Please feel free to reach out to us directly.
Thank you for your kind words! We're delighted to hear that you found our location quiet and convenient. Providing a peaceful and convenient experience for our guests is always our goal.We look forward to welcoming you back on your next visit!
Did not like the property at all... old run down loud elevator
taia
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 6 พ.ค. 2024
We're sorry to hear that your experience at our property fell short of expectations. We apologize for any inconvenience caused by the condition of our property and the noise from the elevator. Your feedback is valuable to us, and we'll address these issues with our team to improve. We hope you'll consider giving us another chance in the future.
The elevator was dirty. Our room smelled like mildew and we had to be put in another room.
Melissa
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 6 พ.ค. 2024
We apologize for the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short in meeting your expectations. Your feedback is important, and we will address the cleanliness concerns with our housekeeping team to ensure improvements are made. We hope the room change provided a more satisfactory experience, and we appreciate your understanding.
10/10 ดีเลิศ
Monica
7 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
Didn’t like how the sheets had a stain
Monica
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 6 พ.ค. 2024
We apologize for the disappointment caused by the stained sheets during your stay. Maintaining cleanliness and comfort is paramount to us, and we regret falling short in this instance. Please be assured that we take your feedback seriously, and we will address this matter with our housekeeping team to prevent recurrence.We appreciate you bringing this to our attention and hope for the opportunity to make it right during your next visit.
I asked for a late checkout and they were very accommodatinv and did not even charge me. Exceptionsl service !!!!
Lori
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 6 พ.ค. 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that our team was able to accommodate your request for a late checkout without charge. Providing exceptional service is our priority, and we're glad we could exceed your expectations. We look forward to welcoming you back in the future.
2/10 แย่มาก
yuanlong
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
25 มี.ค. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
When taking a shower in the bathroom, the water flow is very small.
Dear Yuanlong,Thank you so much for the feedback. We're sorry to hear about any issues with the shower during your visit and we'll be sure to have our maintenance team look into your comments further. Despite this, we hope that everything else about your stay met your expectations and that you'll consider joining us again soon.
Thank you for your 1 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.
6/10 พอใช้
April
เดินทางกับคู่รัก
22 มี.ค. 2024
I like the convenience of the location of the property. I did not like the shower. The drain clogged and water flooded the bathroom since it was a handicapped roll in shower.
A small mound hill was built into the floor at the shower entrance. It seemed unsafe especially if the floor is wet.
April
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 6 พ.ค. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property's location convenient.We apologize for the inconvenience caused by the shower drainage issue. Ensuring the safety and comfort of our guests is our top priority, and we take your concerns seriously. We will address the drainage problem and explore options to enhance the safety of our handicapped accessible showers.Your feedback is valuable to us, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back and provide you with a better experience in the future.
Thank you for your positive feedback! We're delighted to hear that you enjoyed our spacious and comfortable suites at a good price. We look forward to welcoming you back again soon.
10/10 ดีเลิศ
Devyn
7 มี.ค. 2024
Devyn
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 6 พ.ค. 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.
Thank you for your feedback regarding the excessive smoking and noise. We apologize for any inconvenience caused. Your comments are crucial to our improvement, and we will address these concerns with our team to create a more enjoyable environment. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
There was no hot water in the shower. When I complained to the front desk, the front desk attendant just shrugged and said "yeah I dunno what's up with the water."
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 19 ก.พ. 2024
We apologize for the inconvenience you faced with the lack of hot water during your stay. Your feedback is important, and we are investigating the issue to prevent future occurrences.We regret the unsatisfactory response from our front desk attendant and will address this matter internally. Your comments help us improve, and we hope you consider giving us another chance to provide a better experience.
Thank you for choosing to stay with us and for sharing your positive feedback about your three-night stay. We're delighted to hear you enjoyed your time with us.
It was a good, clean, updated room, and everything worked fine. I was puzzled because I was asked to sign two pages of single-spaced rules about what I was not allowed to do in the room. One rule was: no cooking in the room, under any circumstances. The room had a KITCHEN.
Julia L
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 19 ก.พ. 2024
Thank you for your positive feedback on our clean and updated rooms. We appreciate your observations regarding the rules and understand the confusion caused by the contradiction between the no-cooking rule and the presence of a kitchen.We apologize for any inconvenience this may have caused. We'll review and clarify our room guidelines to ensure a more consistent and transparent experience for our guests.We hope to have the pleasure of hosting you again soon.
10/10 ดีเลิศ
Vaneesha
17 ก.พ. 2024
Vaneesha
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 6 พ.ค. 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.
6/10 พอใช้
Rodney
13 ก.พ. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Rodney
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 14 ก.พ. 2024
Thank you for your 3 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.
This room 237 was not bad except for roaches in the kitchen and a briken mirror.
Christine
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 31 ม.ค. 2024
We apologize for the inconvenience in Room 237. Your concerns are taken seriously, and we are addressing the issues promptly. We appreciate your feedback and hope to have the opportunity to provide an improved experience on your next visit.
This room 217 was not up to par; the shower head was broken, then curtain rod were hanging by on half of the screws required under kitchen sink was warped and falling apart. Dishes and utensil are few and far between. However it is obvious they are renovating the rooms one by one.
Christine
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 31 ม.ค. 2024
Thank you for sharing your feedback. We apologize for the inconveniences you experienced in Room 217. We're actively addressing the issues raised, and renovations are underway to enhance overall guest experience. We appreciate your understanding and hope to welcome you back for an improved stay.
We are sorry that the lack of breakfast affected your experience. We appreciate your comments, we will take them into account to improve. We hope to have another opportunity to serve you.
The rooms aren't as clean as they could be. The first room I had smelled like smoke and I had to be transferred.
Renee
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Eddie Mahmoud วันที่ 22 ม.ค. 2024
We apologize for the cleanliness issues you experienced, and we're sorry for the inconvenience of the initial smoke smell. Your feedback is crucial, and we'll ensure immediate action to improve our room conditions. Thank you for bringing this to our attention.
Thank you for the positive feedback! We're glad you enjoyed your stay. If there's anything specific you liked or any suggestions you have for improvement, please let us know. We appreciate your review!
We're thrilled to hear that Ahmed provided exceptional assistance! Thank you for recognizing his efforts. We'll make sure to pass on your positive feedback to him. If you have any more comments or suggestions, feel free to share. We appreciate your support!
We enjoy staying here as it is conveniently located near my son's house. The facilities are updated and clean!
KATHLEEN
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Eddie Mahmoud วันที่ 2 ม.ค. 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed your stay and found our convenient location and updated facilities to your satisfaction. We look forward to welcoming you back soon!
10/10 ดีเลิศ
David
26 ธ.ค. 2023
David
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Eddie Mahmoud วันที่ 27 ธ.ค. 2023
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.
6/10 พอใช้
Tommie
เดินทางเป็นกลุ่ม
16 ธ.ค. 2023
ชื่นชอบ: ความสะดวกสบายของห้องพัก
Tommie
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Eddie Mahmoud วันที่ 26 ธ.ค. 2023
Thank you for your 6 out of 10 rating! We value your feedback and will continue working to improve. Your support means a lot to us.
10/10 ดีเลิศ
Ahmadjon
12 ธ.ค. 2023
Ahmadjon
การตอบกลับจาก Eddie Mahmoud วันที่ 5 ก.พ. 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.
Very good value for the price. I just didn’t appreciate when they took $200 from my card.
Ousman
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Eddie Mahmoud วันที่ 7 ธ.ค. 2023
Thank you for your positive review and for bringing up the concern about the 200 authorization. Please note that it was only an authorization, and the amount has been released immediately. We apologize for any confusion and appreciate your understanding. We look forward to welcoming you back for another great value stay.
4/10 แย่
Charles
25 พ.ย. 2023
ชื่นชอบ: พนักงานและบริการ
the tv in the bedroom did not work. the ice in the freezer never does.is it possible at check in times to have the staff turn the ice on?
Charles
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Eddie Mahmoud วันที่ 5 ธ.ค. 2023
We appreciate your feedback and apologize for the inconvenience with the TV and ice maker. Your suggestion about having the staff turn on the ice at check-in is valuable, and we'll explore ways to enhance this process. We hope to have the opportunity to provide a more seamless experience on your next visit
We're thrilled to hear that you enjoy your stay with us, and appreciate your positive feedback on our affordability and overall ambiance. We look forward to welcoming you back on your next visit.
Switched rooms 4x; first room had a leak coming from the bathroom ceiling; next room had a clogged sink full of dirty water; next room had ROACHES. In addition, nothing other than “we’ll switch your room” was done. It’s disgusting. Spent $12 on washing our clothes after seeing roaches in the bathroom; and I’m not sure what type of hotel this is, but there are most definitely homeless-type people living there as there were bulk deliveries of soup kitchen foods for the residents of this “hotel”…oh and add the police presence early in the morning
Christine
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Eddie Mahmoud วันที่ 27 พ.ย. 2023
We sincerely apologize for the multiple challenges you faced during your stay. This falls well below our standards, and we deeply regret the inconvenience caused. We are actively addressing these concerns to prevent future occurrences. Your feedback is essential, and we appreciate your patience.
Nice Cleaning, but very noisy at night and the Air conditioner as well, but overall nice place, will visit again!!
Jelisa
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Eddie Mahmoud วันที่ 20 พ.ย. 2023
Thank you for acknowledging our cleaning efforts and providing valuable feedback. We apologize for the noise disturbance and issues with the air conditioner. Your positive overall experience is appreciated, and we look forward to hosting you again, ensuring a more comfortable stay.
10/10 ดีเลิศ
leroy
เดินทางกับคู่รัก
19 พ.ย. 2023
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
The gym
leroy
เข้าพัก 6 คืน, พฤศจิกายน 2023
การตอบกลับจาก Eddie Mahmoud วันที่ 20 พ.ย. 2023
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.