On arrival, we were asked to pay, despite paying in advance. This was quickly rectified, however, the amount the hotel wanted to charge me was less than I had paid. I contacted Hotels.com about this, asking for a refund of the difference and after a few days was told they did not receive a reply from the Welldiggers and so could not comply with my request.
We stayed in room 7. The bathroom was much smaller than anticipated, with the sink being in the bedroom area. I didn't notice this on the main website and it was a disappointment having such a tiny bathroom. Photos showed robes in the room, although these were not provided.
The room was very cold, as expected for the time of year but we were able to heat it with the oil filled radiator provided. There was a thermostat on the wall but no real evidence of the heat source.
The carpet in the room was noticeably grubby. The bed was the kind which zips together. I've never experienced a problem with one of these beds in other hotels, however, the join was very noticeable in this bed. The worst part for us was the fire escape light that was illuminated in green all night above the door and gave us a terrible night's sleep.I expected better facilities from a Signature room.
There was no one available for me to talk to at checkout about the room. The staff member was on a call and didn't ask if we'd had a nice stay, just took the key. Someone else said they just worked in the kitchen. The breakfast was amazing, one of the best.
