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"The hotel must of been a beauty in its day. The location and views of the canal were amazing. I feel as if I was treated as a second class guest because I booked through hotels.com. Our room was close to unsalable, needed lots of maintenance. Couldn’t adjust temperature, yes I did ask for assistance he couldn’t help. Got lots of no’s with nice smiles. Wanted it to be great, it was mediocre."

"Shops nearbt"

"The best experience! Thank you!"

"El desayuno muy variado y de buen sabor. La habitación estuvo cómoda y limpia. El hotel tiene una buena relación precio/calidad"

"Breakfast was good fresh every day different hot meals coffee fresh juice fresh Service room attendant was excellent recommend 100 percent "

"Room was old and tired, stains on walls and furniture, drapes had holes , windows were dirty so you can’t enjoy the view, no coffee pot and when I asked for one they told me NO , even as my original booking said I had a tea and coffee pot , typical where hotels.com ( Expedia group ) and the hotel owners don’t really care about details all they care is about making money! They just point fingers at each other …. And do not make it right . I have pictures to show but I can upload them."

"Wonderful! The service at this hotel is superior!"

"I stayed for a week and had breakfast everyday except on the last day due to an early departure ..what i liked about the breakfast was that it was a different selection everyday"

"Great customer service very nice lady cleaning the room, always wished me and leaving “have a good day notes” and keeping the room super clean. Her name is Dalia! I will certainly return to Renaissance Hotel 😀"