4/10 Poor
Ann
Travelled with partner
21 May 2024
Disliked: Staff & service, amenities
They did let us check in early under Tornado Watch, Maintenance was quick and nice. No batteries in remote, convivence toiletries were open and used. when we asked about these at the desk, we were told they could not be left at the desk for us to pick up. they also tried to get us to keep the used items. no dryer in room also asked for this. Never saw either. Staff was rude and uncaring. Parking is horrible and they have new valet parking which takes up most of available parking for an additional charge or they advise you to park at the adjacent busy restaurant or the Ramada which also has less than needed parking or across the street behind a sketchy convivence store. Valet is rude, doesn't speak to anyone. Front desk day shift check in seems to want to say to guest "Shut up, let me check you in and get out of my face (same one with same attitude for 3 stays. Our past stays have been much better but the greedy addition of valet parking taking up all good spaces and the bad attitude of all but one employee means we won't go back. Also, high winds prevented us from being able to put the "Do Not Disturb" on the door so we stopped and talked to housekeeping asking them not to enter our room they did anyway and left clean towels. They did not take the dirty towels or leave a clean bath mat.
Ann
Stayed 3 nights in May 2024