Lobby

Reviews of Hilton Garden Inn Panama City

3 out of 5
Hilton Garden Inn Panama City
1101 N Highway 231, Panama City, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 421 reviews" "
Rating 8 - Good. 137 out of 421 reviews" "
Rating 6 - Okay. 45 out of 421 reviews" "
Rating 4 - Poor. 20 out of 421 reviews" "
Rating 2 - Terrible. 9 out of 421 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthe

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience.
Stayed 2 nights in May 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from bb on 6 May 2024
Thank you for sharing your experience. We look forward to seeing you again!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all wonderful on our 3 night stay. The room was clean and spacious. The food at the hotel itself was excellent. We very much enjoyed our stay. The staff went out of their way to make my son’s graduation from the Navy Dive school very special!! I am so appreciative of everyone that helped in the extra special experience.
Stayed 1 night in May 2024
Response from bb on 6 May 2024
Thank you for the kind words. We are happy to hear that our team went above and beyond to help celebrate your son's graduation. We look forward to seeing you and your family again!

8/10 Good

Mrs.Shonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from bb on 4 Apr 2024
Thank you for rating your stay. We look forward to welcoming you back in the future!

8/10 Good

Cyril

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay no real issues
Stayed 1 night in Dec 2023
Response from bb on 4 Mar 2024
Thank you for sharing you recent experience at our hotel. We look forward to welcoming you back in the future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
great location everything is 5-10 minutes away
Stayed 1 night in Jan 2024
Response from bb on 25 Jan 2024
Thank you for your kind words. We look forward to welcoming you back to our hotel in the future!

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine..updated bathroom. A bit noisy at times..doors close very loudly.
Stayed 2 nights in Dec 2023
Response from bb on 22 Dec 2023
Thank you for your review Ryan. We hope you will consider staying with us again in the future.

6/10 Okay

William

Travelled with family
Liked: Property conditions & facilities
Shampoo and body wash dispensers were empty and were not refilled after reporting to front desk at 8:00 am the following morning. My son’s room had clogged sink that required 24 hr to correct. They donot have complimentary breakfast
Stayed 2 nights in Nov 2023
Response from bb on 13 Dec 2023
Hi William - We are sorry we were unable to address your needs in a timely manner. We hope that you will consider staying with us again in the future.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Aug 2023
Response from bb on 16 Oct 2023
Thank you so much for the kind review, Barbara! We look forward to welcoming you back to our hotel in the future!

6/10 Okay

Daphne

Clean rooms & bathroom Quiet hotel. Basic breakfast should have been included for the price.
Stayed 2 nights in Sep 2023
Response from bb on 19 Sep 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conviently located, clean and quiet.
Stayed 1 night in Sep 2023
Response from bb on 5 Sep 2023
Thank you for sharing your experience. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from bb on 17 Aug 2023
Thank you for sharing your experience! We look forward to welcoming you back to our hotel in the future!

6/10 Okay

Cody

Travelled with partner
Liked: Cleanliness, staff & service
A/C went out I’m my room at about 1 am. Staff was great.
Stayed 2 nights in Jul 2023
Response from bb on 24 Jul 2023
We are sorry to hear that your A/C had issues during your stay. We will address this with our maintenance team. We hope to serve you again in the future.

10/10 Excellent

Scott

Stayed 1 night in Jul 2023
Response from bb on 1 Aug 2023
Thank you for reviewing your recent stay. We look forward to welcoming you back to our hotel in the future!

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from bb on 10 Jul 2023
Thank you for sharing your experience regarding your recent stay. If there is anything we can do for your at this time, please do not hesitate to reach our to the hotel directly.

10/10 Excellent

Earnest

Stayed 1 night in May 2023
Response from bnb on 19 Jun 2023
Thank you for your review. We look forward to welcoming you back to our hotel in the future!

2/10 Terrible

Nathaniel

Stayed 1 night in May 2023
Response from bb on 15 Jun 2023
We are sorry to see you did not enjoy your stay with us. Please reach out to the hotel directly if there is anything we can do for you at this time.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home
Stayed 1 night in Apr 2023
Response from Mel - front desk on 9 Apr 2023
Hi Tanya! Thank you so much for your positive review, so happy to hear our hotel felt like home! please come and see us again soon!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from brandi on 22 Mar 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimberly (at front desk) was amazing and helped us with anything we needed. We were there for our son’s graduation from Navy Diving School and had lots of questions. Will stay again
Stayed 5 nights in Mar 2023
Response from Mel on 13 Mar 2023
Hi Tonya! Thanks for the good review, and we look forward to seeing you again soon!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Staff are courteous and friendly. Ashley is the best
Stayed 1 night in Feb 2023
Response from Andrea on 1 Mar 2023
Thank you for your feedback! We're happy to hear you enjoyed your stay with us!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was updated and very nice! Comfy beds, good size rooms and very accommodating staff.
Response from Brandi on 10 Jan 2023
Thank you so much for the kind comments. We look forward to welcoming you back to our hotel in the future!

4/10 Poor

karen

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was construction going on inside hotel and it was noisey. Also long periods of no water available. Was there for a hospital procefure and it was not conducive to resting afterwards. Checked out earlier than planned.
Response from Andrea on 7 Jan 2023
Thank you for your feedback. We're sorry to hear you experienced issues during our renovations. I'll be sure to forward your comments on to our team!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Hotel renovation on the side our room was located. A horrible smell in the evening that made its way into our room.
Stayed 1 night in Dec 2022
Response from Andrea on 7 Jan 2023
Thank you for your feedback. We're sorry to hear you experienced issues during our renovations. I'll be sure to forward your comments on to our team!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed Emotions
Stay was peaceful. Breakfast was not free. My son and his wife came over to bring our grandkids for us and when he and his wife left our room and went into the lobby they decided to go to the bathroom before they got on the road. While my son was waiting on his wife the security guard started stereotyping my son and threatened to call the cops on him because he’s black and did nothing wrong his wife Who’s white came out the bathroom and asked the security guard why is he doing that to her husband and it’s not called for he was just waiting on her. They eventually walked out the lobby and went to their car and called us to let us know what had transpired downstairs we were not happy about this at all.
Stayed 2 nights in Dec 2022
Response from GM on 3 Jan 2023
We are sorry to hear your stay was less than excellent. Please contact us directly for more information regarding the incident with your son.

10/10 Excellent

alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in town. Close too shopping and dining. Safe area. Clean and quiet hotel. Friendly staff. Would stay again.
Stayed 2 nights in Dec 2022
Response from Andrea on 18 Dec 2022
Thank you for your feedback! We're happy you enjoyed your stay with us!

8/10 Good

ORLANDO, Oviedo

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby area and a friendly staff
Stayed 1 night in Jul 2022
Response from Brandi on 26 Jul 2022
Thank you for sharing your experience about your recent stay! We look forward to welcoming you back to the hotel in the future!

8/10 Good

Vendal

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually enjoy my stay. And it was close by to everything
Stayed 1 night in Jul 2022
Response from Brandi on 26 Jul 2022
Thank you for sharing your experience about your recent stay! We look forward to welcoming you back to the hotel in the future!

6/10 Okay

Etelvina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was great the staff is very careless and rude the rooms were not ready at the time of arrival we had to wait 30 mins and the check out receptionist was very rude .
Stayed 4 nights in Jul 2022
Response from Brandi on 15 Jul 2022
Thank you for your review. Just like many other industries, our team is working very hard to recruit and hire team members and our housekeeping team works very hard to ensure each and every room is perfect and clean for every guest. We are sorry you were unable to get checked into your room right away. If there is anything we can do for you at this time, please reach out to the property directly.

10/10 Excellent

Chris

Stayed 1 night in Jul 2022
Response from Brandi on 15 Jul 2022
Thank you for your review, Chris. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Bryana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People at the front desk was very friendly and made us feel welcome .
Stayed 2 nights in Jul 2022
Response from Brandi on 6 Jul 2022
Thank you so much for your wonderful review! We look forward to welcoming you and your family back to our hotel in the future!

10/10 Excellent

Noor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great as expected! The breakfast was awesome made to order and a great value. All of the staff was great and friendly! I will try my best in the future to book with them again!
Stayed 1 night in Jun 2022
Response from Andrea on 22 Jun 2022
Thank you for your feedback! I'm happy to hear you enjoyed your stay with us!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Andrea on 13 Jun 2022
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was excellent. Staff was great and friendly. The hotel was very clean. Beds were comfy.
Stayed 3 nights in May 2022
Response from Andrea on 13 Jun 2022
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here, the hotel is close to good food, shopping, etc. I will definitely stay here again!
Stayed 3 nights in May 2022
Response from Andrea on 13 Jun 2022
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2022
Response from Andrea on 30 Apr 2022
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Andrea on 29 Apr 2022
Thank you for your feedback! We're happy to hear you enjoyed staying with us!

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dimly lit room and no bathroom fan/vent are my only complaints.
Stayed 1 night in Mar 2022
Response from Andrea on 12 Mar 2022
Thank you for your feedback, I'll be sure to forward your comments on to our team!

8/10 Good

Sujitha

Travelled with family
Stayed 3 nights in Feb 2022
Response from Andrea on 24 Feb 2022
Beautiful pictures! It looks like you enjoyed your vacation in Panama!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2022
Response from Matt, Guest Services on 15 Feb 2022
Thank you so much for generous review! We certainly hope you enjoyed your stay and look forward to having you as our guest in the future. Best regards.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Andrea on 5 Feb 2022
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway
Stayed 1 night in Jan 2022
Response from Matt on 31 Jan 2022
Thank you so much for your generous review! We certainly hope you enjoyed your stay and look forward to you being our guest in the future. Best regards.

10/10 Excellent

Carman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was nice
Stayed 4 nights in Jan 2022
Response from General Manager on 27 Jan 2022
Thank you for staying with us and taking the time to provide a lovely review! We will share your feedback with our hardworking team members!

2/10 Terrible

Andrea

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property is disgusting. Rooms are so gross. Walls were made of paper. Got away for the weekend without kids and it was worse sleep here then at home. Can hear everything from the Highway in your room. Every person who closes their door you will be aware of it. And best of all we the view from our room was atleast 50 pails of chlorine bottle thrown around by the side of the pool. DO NOT waste your money so many other nice places around FOR LESS.
Stayed 2 nights in Jan 2022
Response from General Manager on 27 Jan 2022
I'm so sorry to hear this was your experience. Our staff is working around the clock to ensure the property is sparkling clean. We continue to utilize Hilton Cleanstay system and are always happy to disinfect any surface with multi-surface peroxide based cleaners, multi-quat sanitizer or Lysol products. We are aware our property was built near a major highway and are fortunate to have concrete walls considered in that design. Our pool maintenance company does not utilize liquid chlorine to maintain our pool and we would not accept hazardous chemicals being in an area that guests could access. Due to supply chain shortages, managing with other chemicals has been a preferred method as chlorine is being rationed to most vendors. Please rest assured the safety of our guests and staff is our number 1 priority. If you have further concerns regarding your stay please contact the hotel directly.

4/10 Poor

Terese

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was quiet No daily service breakfast charge of 8.00 crazy No daily room service No coffee or tea replaced daily No soap, towels, shampoo daily Was placed in a handicapped room Did not have adjoining rooms as requested when reserved
Stayed 2 nights in Nov 2021
Response from Andrea on 13 Nov 2021
Thank you for taking the time to share your experience about your recent stay at our hotel. We do our best to accommodate guest requests and apologize for falling short on your request this stay. We are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. Housekeeping service is now offered upon request only, we do apologize if this was not communicated clearly upon your arrival. Simply schedule service with the Guest Service Specialist any time during your stay, and we will be happy to help! We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Terese

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was close to many restaurants and the Mall. Staff was unhelpful. We requested adjoining rooms but were placed on the 2,3 and 4 floors. Hotel was booked. We were disappointed that breakfast was 8.00. We didn't eat there but went to a restaurant. Can't imagine why the hotel charged for breakfast when charging a fairly good amount per night. No daily service to rooms (Covid??? Really???) We didn't receive replenishment of coffee or tea or towels or soap, shampoo etc. Disappointed to say the least.
Stayed 1 night in Nov 2021
Response from Andrea on 13 Nov 2021
Thank you for taking the time to share your experience about your recent stay at our hotel. We do our best to accommodate guest requests and apologize for falling short on your request this stay. We are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. Housekeeping service is now offered upon request only, we do apologize if this was not communicated clearly upon your arrival. Simply schedule service with the Guest Service Specialist any time during your stay, and we will be happy to help! We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Carman

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The air condition was broke the room was hot they had to send maintenance up and it kept me up the second night for the noise so it was not a good trip I was very tired
Stayed 2 nights in Oct 2021
Response from Andrea on 11 Oct 2021
We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team.

10/10 Excellent

Paula Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Sep 2021
Response from Andrea on 27 Sep 2021
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!!
Stayed 1 night in Sep 2021
Response from Andrea on 25 Sep 2021
Thank you for your feedback! We're glad you enjoyed your stay with us!