Verified
10/10 Excellent
Fraser
7 Nov 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Fraser
Stayed 2 nights in Nov 2024
The garden hotel
2.0 star property
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Policies
Check-in
Check-in start time: noon; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
This property does not have any lifts
No pets and no service animals are allowed at this property
Frequently asked questions
Is The garden hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The garden hotel?
The garden hotel doesn't offer parking.
What time is check-in at The garden hotel?
Check-in start time: noon; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at The garden hotel?
Checkout is at noon.
Where is The garden hotel located?
Situated in Palenque, this hotel is within a 15-minute walk of Museo Del Textil and El Panchán. Palenque National Park and Museo de Sitio Palenque are also within 6 miles (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
8.6
Amenities
8.8
Staff & service
8.8
Property conditions & facilities
Rating 10 - Excellent. 9 out of 15 reviews
10 - Excellent
9
Rating 8 - Good. 4 out of 15 reviews
8 - Good
4
Rating 6 - Okay. 1 out of 15 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 15 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 15 reviews
2 - Terrible
1
Reviews
Verified
10/10 Excellent
francisco
15 Nov 2024
Liked: Cleanliness, staff & service, amenities
Room super small
francisco
Stayed 1 night in Nov 2024
Verified
8/10 Good
Diana
23 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mantenimiento y limpieza
El hotel es muy bonito, las habitaciones son visualmente atractivas y acogedoras. Así como también, el personal es amable.
Sin embargo, le falta más mantenimiento a ciertos espacios de dichas habitaciones. Si lo hicieran; todo sería perfecto.
Diana
Stayed 1 night in Dec 2024
Verified
10/10 Excellent
FRANCISCO
16 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
espacio sencillo, agradable, limpio y tranquilo
FRANCISCO
Stayed 2 nights in Dec 2024
Verified
2/10 Terrible
German
21 Dec 2024
No tenían información sobre mi reservación, y tardaron como dos horas en atenderme. Al final no me ofrecieron ninguna solución. Tuve que buscar otro hospedaje.
German
Stayed 2 nights in Dec 2024
Verified
8/10 Good
Viviana Del Carmen
9 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien lo único es que no hay donde estacionarse
Viviana Del Carmen
Stayed 2 nights in Nov 2024
Verified
10/10 Excellent
Karina
15 Nov 2024
Liked: Cleanliness, staff & service, property conditions & facilities
En general todo bien, estuve una sola noche y muy a gusto. Gracias ☺️
Karina
Stayed 1 night in Nov 2024
Verified
6/10 Okay
jessica
10 Nov 2024
Disliked: Cleanliness
Recomendaciones
Mi experiencia fue buena, me quede varios días, sería bueno recordarle al huésped si necesita algo o en que horario quiere la limpieza.
jessica
Stayed 3 nights in Nov 2024
Verified
10/10 Excellent
Roberto Carlos
23 Sep 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Roberto Carlos
Stayed 2 nights in Sep 2024
Verified
8/10 Good
Luis Antonio
30 Jan 2025
Luis Antonio
Stayed 9 nights in Jan 2025
Verified
10/10 Excellent
Lizeth
19 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Lizeth
Stayed 3 nights in Jan 2025
Verified
8/10 Good
Rocío
6 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rocío
Stayed 2 nights in Jan 2025
Verified
10/10 Excellent
Jonathan
21 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jonathan
Stayed 3 nights in Oct 2024
Verified
10/10 Excellent
PERLA
20 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
PERLA
Stayed 2 nights in Oct 2024
Verified
10/10 Excellent
Roberto David
15 Sep 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roberto David
Stayed 1 night in Sep 2024