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Reviews of Hotel Emily

3.5 out of 5
Hotel Emily
Plaza Independencia S/N, Col. Centro, Pachuca, HGO

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 421 reviews" "
Rating 8 - Good. 149 out of 421 reviews" "
Rating 6 - Okay. 28 out of 421 reviews" "
Rating 4 - Poor. 9 out of 421 reviews" "
Rating 2 - Terrible. 8 out of 421 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.
Stayed 1 night in Apr 2024
Response from LT CELIA CERÓN PÉREZ on 27 Apr 2024
Thanks for your visit and comment, it was a pleasure to receive it in this house in Pachuca. We hope to see you soon

8/10 Good

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 7 nights in Mar 2024
Response from Iccen Villanueva on 22 Mar 2024
Buenos días Enrique!Agradecemos mucho tu visita, esperamos verte muy pronto

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I need help calling a taxi ; they were prompt and delightful!
Stayed 2 nights in Mar 2024
Response from Iccen Villanueva on 14 Mar 2024
Hello Miranda!Thanks for your comment, see you soon!

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it!
Stayed 1 night in Mar 2024
Response from Iccen Villanueva on 7 Mar 2024
Hello Justin!Thanks for your comment, see you soon!

6/10 Okay

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good location
Stayed 1 night in Feb 2024
Response from Iccen Villanueva on 25 Feb 2024
Hello Guillermo!Thanks for your comment, it makes us very happy to receive you, see ypu soon!

8/10 Good

Luis

Liked: Staff & service, amenities, property conditions & facilities
Música alto volumen después de las 10 pm y muy temprano desde las 6 am
Stayed 3 nights in Nov 2023
Response from Iccen Villanueva on 5 Dec 2023
Buen día Luis!Nos pondremos en contacto contigo para poder dar seguimiento y conocer mas a profundidad el inconveniente de la música, ya que para nosotros su descanso y comodidad siempre sera lo mas importante

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very nice hotel. The people on reception is very nice. The facilities are great and clean.
Stayed 3 nights in Sep 2023
Response from Iccen Villanueva on 4 Oct 2023
Hi carmen!Thanks for your comment, see you soon!

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving I asked for a room change that was not accepted by the manager. I even had a suite reservation. All pillows were very uncomfortable
Stayed 1 night in Sep 2023
Response from CECILIA PARRA on 16 Nov 2023
Hola buenas tardes, una disculpa por los inconvenientes ocasionados en su estancia, para nosotros es muy importante su opinión si pudiera compartirnos su queja por Whatsapp para llevar su caso porfavor. 771-747-4762

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a very nice hotel to stay.
Stayed 1 night in Sep 2023
Response from Iccen Villanueva on 20 Oct 2023
Hello Carmen! thank you for you comment, its a pleasure to receive you!

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always nice to be at this hotel They have a good service and the location is very convenient.
Stayed 1 night in Sep 2023
Response from Iccen Villanueva on 2 Oct 2023
Good Morning CarmenThanks for you comment, see you soon!

10/10 Excellent

Carmen Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y tranquilo
Stayed 1 night in Sep 2023
Response from Iccen Villanueva on 14 Sep 2023
Hola carmen, son encanto recibirte!esperamos verte pronto.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Simple convenient hotel in the center of Pachuca.
Stayed 1 night in Sep 2023
Response from Iccen Villanueva on 14 Sep 2023
Hello Armando!Thanks for your comments, we hope to see you soon!

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 6 nights in Jul 2023
Response from CECILIA PARRA on 17 Jul 2023
Hola Alberto buen día, agradecemos mucho tu calificación para nosotros fue un gusto recibirte.

8/10 Good

Irvin Geovani

Stayed 1 night in Mar 2023
Response from LT CECILIA PARRA on 12 Apr 2023
Buenos días Irvin muchas gracias por tu calificación fue un gusto recibirte.

8/10 Good

Roberto

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff is ok
Stayed 1 night in Jan 2023
Response from L.T. CELIA CERON on 23 Jan 2023
¡Hola Roberto! Gracias por su visita y sus comentarios, esperamos verlo nuevamente en esta su casa en Pachuca.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem! The staff is extremely helpful and friendly, the location is fantastic because you have everything close by. The restaurant is great, delicious food! My husband even booked a massage and it was terrific! We will stay here again next time anytime we visit Pachuca
Response from L.T. CELIA CERON on 28 Dec 2022
Dear Victoria, thank you for your visit and your comments, it was a pleasure to receive you with us and we are happy that your stay was pleasant. We hope to see you soon, it will be a pleasure to welcome you again. Happy Holidays

10/10 Excellent

Marilu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel because they are very friendly, hospitality and welcome, they make you feel at home.
Stayed 1 night in Oct 2022
Response from L.T. CELIA CERON on 4 Nov 2022
¡Hola Marilu! Gracias por su visita y sus comentarios, es grato saber que su estancia fue placentera. Deseamos verlos nuevamente, los esperamos pronto en esta su casa en Pachuca.

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service
Was ok
Stayed 1 night in Oct 2022
Response from L.T. CELIA CERON on 12 Oct 2022
Gracias Roberto por su visita, esperamos verlo nuevamente en esta su casa en Pachuca. Excelente tarde.

10/10 Excellent

Talia

Stayed 1 night in Aug 2022
Response from L.T. CELIA CERON on 30 Aug 2022
HolaTalia! Gracias por su visita y sus comentarios, esperamos verla pronto en esta su casa en Pachuca.

8/10 Good

MARIA DEL CARMEN

Liked: Staff & service, amenities, property conditions & facilities
Everything it was pretty good. Except one they they have Internet problems and i couldn't connect to the wifi
Stayed 2 nights in Aug 2022
Response from L.T. CELIA CERON on 30 Aug 2022
Hola María del Carmen! Gracias por su visita y sus comentarios, daremos seguimiento para solucionar problemas del internet. Esperamos verla pronto en esta su casa en Pachuca.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good.
Stayed 1 night in Aug 2022
Response from L.T. CELIA CERON on 16 Aug 2022
Gracias Cynthia por su visita y sus comentarios, esperamos verla pronto en esta su casa en Pachuca.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to stay very clean and trustworthy.
Stayed 4 nights in Aug 2022
Response from L.T. CELIA CERON on 11 Aug 2022
Hola David buenas tardes, gracias por su visita y sus comentarios! Esperamos verlo nuevamente en esta su casa en Pachuca.

10/10 Excellent

Jaime

Stayed 1 night in Jul 2022
Response from L.T. CELIA CERON on 25 Jul 2022
Gracias por su visita y su calificación, esperamos verlos nuevamente en esta su casa en Pachuca.

10/10 Excellent

Elease

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the city center, lots of activity in the courtyard and the people were so full of life.
Stayed 4 nights in Jul 2022
Response from L.T. CELIA CERON on 18 Jul 2022
Elease, thank you very much for visiting us! We are glad to have welcomed you and hope your visit to our city was wonderful. We look forward to welcoming you back with open arms.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Wonderful! Location is great! If you want to go out to the malls and Estadio Hidalgo it is easy to get there by taxi. If you come to Pachuca! You and your family need to come here if you want to have a good time. Chip’s is the restaurant hotel located in the lobby. Great Food and great service! The staff from Emily hotel and Chips’s restaurant are amazing they go above and beyond to make you feel good and confortable. At the front desk, they can help you organize a trip to Grutas de Tolantongo! This place is wonderful you need to visit this place. It is like paradise. Overall, this hotel is amazing you will have a great time! Price is affordable! And the services that they offer are wonderful especially the trip to Grutas de Tolantongo! You deserve to have this experience! Visit Pachuca and stay at this hotel! I really recommend it!
Stayed 2 nights in May 2022
Response from L.T. CELIA CERON on 13 Jun 2022
Jesús, fue un gusto recibirlos en esta su casa en Pachuca, nos complace saber que su estancia con nosotros y su visita a los sitios turísticos fue una experiencia inolvidable, agradecemos mucho sus comentarios y los compartiremos con nuestro equipo de trabajo. Gracias infinitas. Excelente tarde.

8/10 Good

Claudia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Nice room. Restaurant on premises. Parking for free on premises.
Stayed 2 nights in Jan 2022
Response from L.T. CELIA CERON on 19 Jan 2022
Dr. Marshall, thank you very much for visiting us and for your comments. We hope you can return visit to our city. Excellent day.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and centrally located
nice location in front of the clock towner. Large rooms and has a restaurant on premises
Stayed 1 night in Jul 2021
Response from L.T. CELIA CERON on 23 Jul 2021
¡Gracias por visitarnos y por sus comentarios!. Esperamos verlo nuevamente en esta su casa en Pachuca.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, and good restaurant. I enjoyed my stay.
Stayed 3 nights in Jul 2021
Response from L.T. CELIA CERON on 21 Jul 2021
¡Gracias por su visita!, esperamos verlo pronto en esta su casa en Pachuca.

8/10 Good

Jorge, Puerto Rico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion en el mismo centro de Pachuca cerca de lugares turisticos.
Stayed 1 night in Jan 2021
Response from L.T. CELIA CERON on 4 Jan 2021
Estimado Jorge, gracias por su visita y sus comentarios, será un gusto recibirle nuevamente en esta su casa en Pachuca. Excelente inicio de año

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from L.T. YURILIA MARTINEZ JIMENEZ on 24 Mar 2020
Estimado huésped agradecemos mucho tus comentarios, para Hotel Emily tu opinión es muy importante. Saludos cordiales.

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall its an ok hotel. I felt that the room was smaller than expected. Wifi signal for the 4th floor was not great. Great view to the square which is the highlight, but other than that is an ok hotel.
Stayed 3 nights in Jan 2020
Response from L.T. YURILIA MARTINEZ JIMENEZ on 1 Feb 2020
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a comfortable hotel right in the middle of the old town.
Stayed 3 nights in Jan 2020
Response from L.T. YURILIA MARTINEZ JIMENEZ on 1 Feb 2020
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards.

10/10 Excellent

abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from L.T. YURILIA MARTINEZ JIMENEZ on 1 Feb 2020
Estimado huésped agradecemos mucho tus comentarios, para Hotel Emily tu opinión es muy importante. Saludos cordiales.

8/10 Good

Carmen, Los Angeles, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an excellent location if you want to walk around and know the city. Everything is on hand
Stayed 2 nights in Dec 2019
Response from L.T. Yurilia Martínez Jiménez on 13 Dec 2019
Dear Carmen, we appreciate your comments, for the Hotel Emily your opinion is very important. Warm regards.

8/10 Good

Arturo, Las Vegas

Liked: Cleanliness, amenities, property conditions & facilities
the personal is somewhat rude, they have to be more friendly!
Stayed 2 nights in Nov 2019
Response from L.T. Yurilia Martínez Jiménez on 11 Dec 2019
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards.

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great location, close to everything
Stayed 1 night in Sep 2019
Response from L.T. Yurilia Martínez Jiménez on 18 Sep 2019
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards.

6/10 Okay

Rosalba

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Aug 2019
Response from L.T. Yurilia Martínez Jiménez on 2 Sep 2019
Estimado huésped agradecemos mucho tus comentarios, para Hotel Emily tu opinión es muy importante. Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from L.T. Yurilia Martínez Jiménez on 26 Aug 2019
Agradecemos mucho sus comentarios, para Hotel Emily su opinión es muy importante. Saludos cordiales.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent! WiFi was variable and a little unreliable in the room
Stayed 3 nights in Aug 2019
Response from L.T. Yurilia Martínez Jiménez on 16 Aug 2019
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great front desk and location, but some annoyances
Great front-desk service, location great, beautiful exterior, awful elevator and weird split levels even though not that many floors, but what makes this a mediocre-negative review was the constant noise from employee staff right outside of my door. Once there was so much coughing by one of them I had to come out and ask if anyone was sick. Why they congregated there, why they were so loud despite do not disturb on mine and other nearby doors... was almost people talking in my own room
Stayed 1 night in Jun 2019
Response from L.T. Yurilia Martínez Jiménez on 19 Jun 2019
Dear guest, we appreciate your comments, for Hotel Emily, your opinion is very important. A cordial greeting. We will work on what you tell us to continue improving our service and quality.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and the staff are really friendly. Good service
Stayed 1 night in May 2019
Response from L.T. Yurilia Martínez Jiménez on 4 Jun 2019
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards.

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 6 nights in May 2019
Response from L.T. Yurilia Martínez Jiménez on 4 Jun 2019
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards.

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from L.T. Yurilia Martínez Jiménez on 11 Apr 2019
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards.

8/10 Good

Bryan, Woodinville wa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s a clean place, but reserved for 4 adults and only had two towels.
Stayed 1 night in Mar 2019
Response from L.T. Yurilia Martínez Jiménez on 22 Mar 2019
Dear guest, we appreciate your comments, for the Hotel Emily, your opinion is very important. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to restaurants and shops, right outside the hotel. We stay in the suite which faces the plaza.
Stayed 1 night in Mar 2019
Response from L.T. Yurilia Martínez Jiménez on 15 Mar 2019
Dear guest, we appreciate your comments, for the Hotel Emily your opinion is very important. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
Hotel Emily is the perfect place for exploring Pachuca. Is is comfortable clean and well located.
Stayed 1 night in Mar 2019
Response from L.T. Yurilia Martínez Jiménez on 15 Mar 2019
Dear guest, we appreciate your comments, for the Hotel Emily your opinion is very important. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is located in an excellent location downtown. You can walk around and enjoy many restaurants.
Stayed 2 nights in Mar 2019
Response from L.T. Yurilia Martínez Jiménez on 12 Mar 2019
Dear guest, we appreciate your comments, for Hotel Emily your opinion is very important. Best regards.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from L.T. Yurilia Martínez Jiménez on 28 Feb 2019
Agradecemos mucho sus comentarios, para Hotel Emily su opinión es muy importante. Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place for parking is very bat because you need go only for one place you used for go to in and out
Stayed 1 night in Feb 2019
Response from L.T. Yurilia Martínez Jiménez on 26 Feb 2019
We appreciate your comments, for the Hotel Emily, your opinion is very important. Warm regards.