"Staff was friendly and very helpful. Breakfast was delicious and offered many options. The lobby was so nice! Loved all the rustic touches. I would say the room was average, but the bed was nice. "
"From check in, bar and housekeeping, every staff we interacted with was solicitous, friendly and helpful. Highly recommend this hotel especially for anyone attending entertainment in the area. "
"The beds were comfortable. The room was very clean, too. (If you like a fluffy pillow you might want to ask for an extra pillow.) They also have a washer and dryer (you have to pay form them) and I was glad of that since we were there for a week. The front desk workers were very nice and friendly. They were very accommodating with our requests. They do offer a breakfast however, I never went to breakfast so I cannot comment on that. The pool was very, very clean (I was really impressed by...
"We stayed at University Plaza Hotel every time we come through Springfield. It's wonderful to have a hotel downtown. The fitness room is always great and the location is perfect. We always end our evening with a walk to Tie & Timber Beer Co."
"The property is an easier accessible in any direction, its quiet, clean, comfortable and there's a balcony to sit outside the room. It was extremely hot during our stay so outside sitting was very short. The room was comfortable and plenty of room with all the amenities needed. The pool was clean and looked refreshing (we didn't use it). We will probable stay here again."
"We have stayed here for years and keep coming back because of cleanliness, excellent service, great breakfast and desserts, and convenient location. "
"The hotel was clean and well run. Great staff! If I have one issue it would be the entrance doors to the rooms. Every time someone in our hall closed their door, it would rattle ours (loudly, and in the late evening, it woke us up every time). Not sure if there is a way to fix that. Overall, great stay!"
