"This is a lovely hotel. However, the floor plan is very complex. The room we had (and certainly not the cheapest) was on the first floor. Up to the first floor in the elevator. Up several steps, down several steps and then down 2 flights of stairs. This is definitely not accessible."
"Central location, however, photos extremely deceiving on condition of rooms etc. very disappointed. Our daughter’s room had a shower behind entry door w curtain. First time Expedia/hotel completely let me down."
"Arrived, checked bathroom, toilet hadn’t been flushed. Daughter went to wash make up off, mirror broken. Reported and moved rooms. The room we were moved to was also a twin but a better room, more space nice window with blind. Would’ve thought rooms were equal but not.
Staff who dealt with room swap were lovely and asked why broken mirror hadn’t been noticed. I wondered same myself including toilet clean/inspection.
Great location, parking nearby. It didn’t feel like any hotel I have stayed...
"no lift. had to carry luggage to the 4th floor. the room is hot at night even if outside is 10 degree. So Air corn has to be on，but its super noisy. location is great though."
"By far, the best thing about our stay is how helpful the staff were. Even though sometimes no one is at the front desk, they are quite responsive. My husband and I had a big health scare while we were visiting. They took the time to help us with establishing a UK phone number, troubleshooting, getting to our care facilities, and even took the time to secure a room for us should we have needed an extra night. They were amazing!"
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