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"Beautiful place Bed super comfortable Overall highly recommended"

"Room very old fashioned and had seen better days. Could do with refurbishing."

"A lovely stay in a property that was as advertised and came with very refreshingly brilliant customer service from every single member of staff that we encountered "

"The rooms were clean. Complementary breakfast was good. Staff was pretty quick with checkin."

"Lots of mould a damp windows on the inside "

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I...

"Beds very hard so didn't get much sleep Easy check in Friendly staff Easy check out"

"Happy with the room aat a fair price and the ease I got their from the station. Everything clean and well kept with the bathroom large with an excellent shower. Just a long walk with a few steps to the 30th & last room, at my age a room easier to get to would have been appreciated, but a minor complaint."

"Hotel was stoplessly clean. Check in quick and easy. Room was spacious, and again spotlessly clean. Bed very comfortable and breakfast the next day was delicious Highly recommend 5 stars from me."

"An amazing hotel with a great restaurant and lovely staff"

"I’d like to say thank you to the very friendly and helpful staff who couldn’t do enough for us. Our room was upgraded with a view of the racecourse and the room was superb. The highlight was a delicious breakfast for £10 when paying in advance. I’ll certainly stay here again when there isn’t racing! "

"Stayed at the Mercure as abase to watch the darts at Utilita arena. Close by, amenities good, food good choice and plentiful Room was comfortable, spacious bathroom."

"Beautiful room and setting, friendly and helpful staff. "

"The bathroom shower was broken, and the flush was non-functional. There was no drinking water available. The washroom was very basic and lacked the feel of a hotel, resembling a 1-star bathroom."

"Easy and convenient, good quality for the price. Wish the room was a bit cleaner, some brown marks on the net and curtain and the table area had some marks, but the bed and bathroom were clean. Parking is easy and staff were very helpful. Next to service station so easy for food and amenities"