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"I’ve stayed at Aqua Mirage Club & Aqua Parc multiple times over the years—this was probably our 6th visit—and it used to be our go-to hotel. Unfortunately, this recent experience was disappointing and will likely be our last. The rooms have gone downhill. There is no smart TV, and the small TV provided was locked to a single channel, which is not acceptable for a hotel of this level. The WiFi was also extremely unreliable—you constantly have to reconnect, which makes it frustrating to use. What stood out the most this time was the change in service. Some staff members were rude, which is very different from the welcoming atmosphere we experienced in the past. Another big disappointment was the new policy for early arrivals. Previously, if you arrived before check-in, you could enjoy lunch and use the pool while waiting for your room. Now, they charge €15 per person just to access these basic amenities before 3 PM, which feels unreasonable—especially for returning guests. The food quality has also noticeably declined compared to previous visits. It’s really unfortunate because this hotel used to be a favorite for us, our family, and our friends. Sadly, due to the drop in service, quality, and overall experience, we won’t be returning."

"Great hotel - really enjoyed our time here. WOuld come again. One question what was the scent in the lobby ? very nice. "

"My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated. The comped my drink but still "

"Solid. Dated. But solid. "

"It's a good hotel however it seemed a bit old, not very modern. A lot of the facilities like pool tables, video games, etc were not working. Some of the water slides were not working or sometimes bumpy leading to some scratches on the way down. Food wise, not impressed at all. Very similar food choices everyday and vegetarians would really struggle for choices. "

"The food was very good. Staff was friendly."

"The stay at Sofitel Marrakech Palais was excellent- amazing service and rooms. Our stay was unfortunately very short and barely an evening spent. But the beds were very comfortable and shower stalls and toilet all appeared modern and newly renovated."

"Excellent all round from breakfast buffet, to kids club, pool and gym. "