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Reviews of Best Western Plus Osoyoos Hotel & Suites

3 out of 5
Best Western Plus Osoyoos Hotel & Suites
5506 Main Street, Osoyoos, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1002 reviews" "
Rating 8 - Good. 393 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, adequate breakfast as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from guru on 30 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Emory

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was so lovely! As well as the pool! And staff also. Thanks again!
Stayed 3 nights in Apr 2024
Response from guru on 27 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a 5 min walk to the beach. There is a small amusement park next to the hotel. It's not very noisy and didn't disrupt our sleep.
Stayed 2 nights in Apr 2024
Response from guru on 24 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people. Good breakfast. Nice pool. Good stay!
Stayed 1 night in Apr 2024
Response from Manpreet on 9 Apr 2024
Dear Guest,Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000.Thank you; we appreciate your loyalty to our brand.Sincerely,Millie JarrettGeneral Manager

8/10 Good

Kenzi

Travelled with family
Hi
Stayed 2 nights in Mar 2024
Response from Manpreet on 8 Apr 2024
Hi

10/10 Excellent

Jennifer, Maple Ridge

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from guru on 7 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Breakfast was excellent! Would highly recommend.
Stayed 1 night in Mar 2024
Response from Manpreet on 2 Apr 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Dale

Travelled with partner
A little dated. Good surroundings! Check in was good - pleasant staff.
Stayed 1 night in Mar 2024
Response from Manpreet on 1 Apr 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Cameron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful. breakfast was excellent (for continental) and staff attending breakfast were helpful, kind, and interactive.
Stayed 1 night in Mar 2024
Response from Manpreet on 1 Apr 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Everyone was very friendly. Hot tub was cold first day but was great other 2 days. Great breakfast and friendly staff.
Stayed 3 nights in Mar 2024
Response from Manpret on 1 Apr 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manpreet on 28 Mar 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Dale

Travelled with family
.
Stayed 1 night in Mar 2024
Response from Manpreet on 25 Mar 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manpreet on 22 Mar 2024
Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos.

10/10 Excellent

April

Stayed 1 night in Mar 2024
Response from guru on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Bonnie

Travelled with family, Travelled with pets
The room was great and bed was very comfortable. The breakfast was delicious with lots of options. We highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Manpreet on 4 Mar 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Debby

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the “honeymoon suite” for a couple of nights. Loved our room. The most comfortable king size bed EVER!! The jacuzzi tub was lovely as well. The room and the entire hotel was clean and very quiet. The only suggestion I would have is that the lights above the tub have a dimmer switch. We didn’t use the indoor pool or hot tub but it was set up like a resort with rolled up towels on lounge chairs and a beautiful mural on all the walls and lots of windows. The hotel also offers free self serve breakfast of muffins, cereal, yogurt, fruit and prepared hot items. The property is right next to Rattlesnake Canyon which has mini golf, bumper boats, etc (which was closed for the winter obviously) but would be awesome in the summer. The staff was very friendly and attentive. I would recommend this property to anyone looking for a reasonably priced, conveniently located hotel in Osoyoos.
Response from Manpreet on 4 Mar 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Kim

Stayed 1 night in Feb 2024
Response from Manpreet on 21 Mar 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Mellisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Feb 2024
Response from gur on 19 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

Rennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT BREAKFAST, CLEAN ROOM, EASY PARKING, HOT TUB CLOSED 2 DAYS WE WERE THERE. WHEN OPEN DID NOT CLEAN SAND FROM TUB
Stayed 5 nights in Feb 2024
Response from gur on 19 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Front Desk on 13 Feb 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

6/10 Okay

Crystal

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Feb 2024
Thank you for staying with us!!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Millie on 7 Feb 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Millie on 7 Feb 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Our check in/out was easy. Our room was clean and the bed was comfortable. The breakfast was good, the coffee too. It would have been nice if there were recycling bins in the breakfast room.
Stayed 1 night in Jan 2024
Response from Manpreet on 30 Jan 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

6/10 Okay

Eleazar

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from gur on 28 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

6/10 Okay

Justen

Stayed 1 night in Jan 2024
Response from Millie on 7 Feb 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

10/10 Excellent

Ariane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and asked lots of service questions. We're accommodating for our late arrival due to winter storms. Great breakfast!
Stayed 1 night in Jan 2024
Response from MANPREET on 12 Jan 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

8/10 Good

Ariane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We like staying at here, it has a wonderful morning breakfast that changes every morning weekly. This time we got a room with a jetted tub it was quite scaled up with hard water scale causing the drain to leak and the water was a weird brown yellow color and had a strange film and a bunch of (not our hair) in the jets. The faucets in the bathrooms and drains all need descaling from hard water build up. Otherwise like I said we love this establishment 😊👍
Stayed 1 night in Jan 2024
Response from MANPREET on 12 Jan 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Town of osoyoos had issue with discoloring of the water, it is fixed now. Sorry for the inconvenience.

10/10 Excellent

Cathy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great breakfast. Enjoyed Bingo night with seasonal residents.
Stayed 2 nights in Jan 2024
Response from MANPREET on 12 Jan 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay!
Stayed 1 night in Dec 2023
Response from MANPREET on 12 Jan 2024
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future

8/10 Good

Harriet

Stayed 1 night in Jan 2024
Response from gur on 28 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Jolynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gur on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

4/10 Poor

Keith

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from gur on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Douglas, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just out of town and quiet. Easy to get to and out of town. Close to everything.
Stayed 1 night in Dec 2023
Response from gur on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

sophie

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from gur on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

Carolyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was good all around
Stayed 1 night in Dec 2023
Response from gur on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

PATRICIA, Osoyoos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gur on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Hanif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff.
Stayed 2 nights in Nov 2023
Response from gur on 29 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quite room, great value.
Stayed 1 night in Nov 2023
Response from gur on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from gur on 4 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.

6/10 Okay

Bruce

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Found the place to be needing some upgrades. And the breakfast we felt that it was a little concerning with people who were coming in not clean.
Stayed 1 night in Nov 2023
Response from gur on 16 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Ariane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much and will be staying with you again in January for more medical trips.
Stayed 1 night in Nov 2023
Response from JEET on 11 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, breakfast was good. Enjoyable stay.
Stayed 1 night in Nov 2023
Response from gur on 11 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.

2/10 Terrible

Sukhpal

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
There were carpet mites in jacuzzi tub. I complained on desk in morning but nobody bothered about complaints. I payed for jacuzzi room but who have dare to have jacuzzi with spiders and bugs. No body talked about my hard earned money wasted because of them.
Stayed 1 night in Oct 2023
Response from Manpreet on 2 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Maninder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lighting in the rooms was poor.
Stayed 1 night in Oct 2023
Response from gur on 30 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

Jordan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
What you’d expect from Best Western.
Enjoyed our stay! Would stay there again!
Stayed 3 nights in Oct 2023
Response from Manpreet on 17 Oct 2023
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Devin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night while returning from a business trip. Nice hotel, comfortable, clean and modern rooms. Had a good sleep and the breakfast provided was excellent. Thank you.
Stayed 1 night in Oct 2023
Response from Manpreet on 17 Oct 2023
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Wesley

Stayed 1 night in Oct 2023
Response from Manpreet on 6 Nov 2023
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
Stayed 1 night in Oct 2023
Response from Manpreet on 13 Oct 2023
Thank you for staying with us at Best Western Plus Osoyoos Hotel & Suites, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.