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Reviews of JR WEST GROUP VIA INN ABENO TENNOJI

3 out of 5
JR WEST GROUP VIA INN ABENO TENNOJI
1-1-7 Asahi-cho, Abeno-ku, Osaka, Osaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1002 reviews" "
Rating 8 - Good. 335 out of 1002 reviews" "
Rating 6 - Okay. 35 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Huda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from VIA INN Abeno Tennoji Manager on 30 Apr 2024
Thank you very much for staying at our hotel.Thank you very much for taking the time out of your busy schedule to post a review.We look forward to seeing you again.

10/10 Excellent

Bee Chin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for budget travelers and KIX access. Hotel is near JR Tennoji station - the nearest JR station for airport Harika train. Hotel is in the same building as Donki store! And cheaper food around the area compared to Osaka Station area.
Stayed 3 nights in Apr 2024
Response from VIA INN Abeno Tennoji on 21 Apr 2024
Thank you for staying at our hotel.The location is close to the station and has been well received.We look forward to seeing you again.

8/10 Good

Quentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean but a bit small.Staff is very efficient.
Stayed 1 night in Apr 2024
Response from VIA INN Abeno Tennoji on 19 Apr 2024
Thank you for staying at Via Inn Abeno Tennoji. We are looking forward to seeing you again.

10/10 Excellent

GRETCHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location near the station and shopping. Rooms were very small however and lacked amenities for business travellers such as face wash and lotions.
Response from VIA INN Abeno Tennoji on 6 Apr 2024
Thank you very much for staying at Via Inn Abeno Tennoji.We would appreciate any feedback regarding convenience.I look forward to working with you again if you have the opportunity.

8/10 Good

Marisa

Stayed 2 nights in Nov 2023
Response from VIA INN Abeno Tennoji on 5 Dec 2023
Thank you for staying at Via Inn Abeno Tennoji! We are looking forward to seeing you again.

6/10 Okay

Salahudeen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was good price, and very convenient area. So close to Abeno malls, Haruka Skyscraper, Tsutenkaku, Tennoji Park and Zoo. Somethings didn't work well such as frudgeto watch TV was extra cost.
Stayed 2 nights in Oct 2023
Response from ヴィアインあべの天王寺 支配人 on 10 Oct 2023
Thank you for staying at Via Inn Abeno Tennoji.We are glad to hear that you enjoyed the sightseeing spots in Osaka.You can watch general broadcasts on our hotel TV for free.Please note that VOD requires a fee.We look forward to seeing you again.

8/10 Good

Athanasios

Stayed 1 night in Aug 2023
Response from ヴィアインあべの天王寺 支配人 on 22 Aug 2023
Thank you for staying at Viainn Abeno Tennoji.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel near Tennoji Station
Tremendous value in this hotel. While inexpensive, the hotel is clean, modern and the rooms while small, are fresh and clean. Indluded breakfast was a bonus and was great as well. Our only problem was finding this hotel. In spite of the close-in map location from Hotels.com we probably walked by it, turned around and went down another street only to find we'd been at it all along. Trick to this is not to look for 'JR West Group...' but just 'Via Inn Abeno Tennoji'. The signage at on the side of the building is high enough it's hard to see, and the entrance at street level is subdued and is alongside what I think was medical facility. Reception lobby is on the 7th floor. Pictures of the upper and street signage are attached to help others in the future.
Entry at street level
Hotel signage as viewed from the pedestrian overpass from the station. Look for the long thin vertical strip on the top left.
Breakfast area overlooking town.
Stayed 1 night in Aug 2023
Response from Via Inn Abeno Tennoji Manager on 30 Aug 2023
Thank you for staying at Via Inn Abeno Tennoji.Thank you very much.Thank you again for taking the time out of your busy schedule to post your review.We are very happy to hear that you were satisfied with your stay with us.We look forward to seeing you again.

10/10 Excellent

Olivia Wing Sum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 13 nights in Jul 2023
Response from ヴィアインあべの天王寺 支配人 on 8 Aug 2023
この度はヴィアインあべの天王寺へご宿泊いただきありがとうございました。

2/10 Terrible

Gurpreet

Stayed 5 nights in Apr 2023
Response from ヴィアインあべの天王寺 支配人 on 6 May 2023
この度は当館にご宿泊頂きありがとうございます。今回は、お客様のご期待に応えることができず誠に申し訳ございませんでした。次回、当館をご利用いただけると幸いです。

10/10 Excellent

Kimiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from ヴィアインあべの天王寺 支配人 on 13 May 2023
ご投稿いただきありがとうございました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
The place is clean everywhere. The staff were courteous and friendly.
Stayed 4 nights in Mar 2023
Response from ヴィアインあべの天王寺 支配人  on 27 Mar 2023
Thank you for staying at Via Inn Abeno Tennoji.We are very honored to receive your compliments about our staff.We look forward to seeing you again.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Tennoji station. Excellent breakfast.
Stayed 2 nights in Mar 2023
Response from ヴィアインあべの天王寺 支配人 on 25 Mar 2023
Thank you very much for staying at our hotel this time.Thank you for your compliments regarding breakfast.Thank you for taking time out of your busy schedule to post.We look forward to seeing you again.

10/10 Excellent

cheng en

Stayed 1 night in Mar 2023
Response from ヴィアインあべの天王寺 支配人 on 22 Mar 2023
この度はヴィアインあべの天王寺にご宿泊頂き誠にありがとうございます。またお忙しい中口コミのご投稿して頂き、重ねて御礼申し上げます。また機会がありましたらご利用いただけますと幸いでございます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from ヴィアインあべの天王寺 支配人 on 13 Mar 2023
お褒めいただきありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay and value for money
Response from ヴィアインあべの天王寺 支配人 on 9 Mar 2023
Thank for your stay our hotel.We will looking forward to seeing you.

10/10 Excellent

Wei Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Via Inn Abeno Tennoji Manager on 18 Apr 2023
Thank you for staying at Via Inn Abeno Tennoji

10/10 Excellent

Christopher, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice shower, comfy bed, wish there was more pillows. The room was spacious and quality was top notch. Had a great stay will visit again next time
Stayed 1 night in Feb 2023
Response from Via Inn Abeno Tennoji Manager on 26 Feb 2023
Thank you for staying at our hotel this time.Also, thank you for posting your evaluation and impressions.Thank you for your many compliments.Additional pillows are available at the front desk.We apologize for the inconvenience.We are looking forward to seeing you again.

10/10 Excellent

Olivia Wing Sum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 16 nights in Feb 2023
Response from Via Inn Abeno Tennoji Manager on 26 Feb 2023
Thank you very much for staying at our hotel this time.Also, thank you for posting your impressions and evaluation of our hotel.All the staff are happy to receive your compliments.I will continue to improve myself.We are looking forward to seeing you again.

10/10 Excellent

JoJo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a Veri good stay as the location of the hotel is Veri gd. Near to train station n below the hotel is donki. Price of the stay per nite was also excellent.
Stayed 3 nights in Feb 2023
Response from ヴィアインあべの天王寺 支配人 山田 フロント 二宮 on 11 Feb 2023
Thank you for staying at Via Inn Abeno Tennoji.Regarding the location, the hotel is close to each station and commercial facilities are gathered, so it is rich in the surrounding environment and has been well received by customers.Regarding Don Quijote, it is located in the same building, and we have received feedback from customers that it is convenient.Please note that the price will change depending on the day.Thank you again for posting your review of Via Inn Abeno Tennoji while you are busy.If you have another chance, please drop in at our hotel.

6/10 Okay

Bertram

Liked: Property conditions & facilities
Check out time is too early.
Stayed 1 night in Feb 2023
Response from ヴィアインあべの天王寺 支配人 on 6 Feb 2023
Thank you for staying with us.We apologize for the inconvenience regarding the check-in time.No.If necessary, it can be extended for 1000 yen per hour.Please let me know when you stay.

10/10 Excellent

Pik Yung

Stayed 1 night in Feb 2023

10/10 Excellent

He Rui Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent a good week (accumulatively) at this property during my recent visit to Osaka. Its convenience was AMAZING! A stone throw away from Tennoji station, inter-connected to a Donki Quixote store, with both 7-Eleven and Family Mart available just beside and opposite the hotel respectively, it was all I could ask for in terms of location! The hotel's infrastructure is modern and tranquil. The view of Tennoji from the lobby (level 7) was a sight to behold and the rooms I stayed in were perfect and well stocked with amenities. Do take note that the hotel is extremely eco-friendly so do remember to take your required amenities at the lobby before going to the room. I loved the beds, and even when I opted for no room cleaning for a couple of days, new amenities were provided for my use. I found this gesture considerate and hospitable. The rooms' cleanliness was pefect. The only downside feedback I wish to give would be that for rooms at the side of the main road, the buzzer which sounds during pedestrian crossing can be heard and might interrupt the sleeping quality of light sleepers. This suggests that the windows may not be fully sound proof. Overall, an unforgettable 7 days and I will definitely be back!
Response from ヴィアインあべの天王寺 支配人:山田 フロント:藤田 on 24 Jan 2023
Thank you.Thank you for staying at Via Inn Abeno Tennoji.As you said, Don Quijote is close to Tennoji Station.There are also convenience stores nearby, so it is a very good location and has been well received by customers.Thank you for your compliment regarding the room.Also, so that you can keep your room clean when you visitWe will do our best to clean every day.Thank you very much for your compliments.Also, when you come to Japan, please consider staying at our hotel.I am happy.We are looking forward to seeing you again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & goodlocation!
The rooms were clean, comfortable and I enjoyed the fact that they still give you clean towels, even if you decide to skip the daily room cleaning! The free toiletries in the lobby were a life saver as well. I forgot my toothbrush and my shower loofa and they had both available! The location is great too! Even though it is far from central Osaka, the hotel itself is close to a station, so it's easy to get to Osaka Station. I also enjoyed that it is directly above Don Quijote, a store that sells everything from drinks to luggage supplies. It's Japan's walmart! If I had to choose one negative, it's that the drain should have been deep cleaned. The water pooled up during showers, but it didn't bother me too much to report it. I was only there two nights anyways!
Stayed 2 nights in Jan 2023
Response from ヴィアインあべの天王寺 支配人 山田 フロント ハン on 13 Jan 2023
Thank you very much for your compliments and comments.We will continue to strive to maintain our good points and provide even better services.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Distance from Tennoji station is about 10 min walk. Hotel room is decorated with modern facilities and furnitures.
Response from VIAINN ABENONTENNOJI front PAN on 23 Dec 2022
Thank you for your comment.We are looking forward to seeing you again.

8/10 Good

elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are helpful and polite and the room is clean and tidy
Response from ヴィアインあべの天王寺 支配人:山田 フロント:藤田 on 30 Nov 2022
Thank you.We are very happy to hear that you were satisfied with your stay.looking forward to seeing you coming again.

10/10 Excellent

Tomoko, Hamamatsu, Japan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
location is good, and facility and services are sufficient.
Stayed 2 nights in Jun 2020
Response from VIA INN ABENO TENNOJI on 13 Feb 2021
Thank you for staying at Viain Abeno Tennoji Temple. It seems that you are generally satisfied. We look forward to welcoming you again next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2020
Response from ヴィアインあべの天王寺 支配人:今堀 フロント:古川 on 13 Feb 2021
この度はヴィアインあべの天王寺をにご宿泊頂き、誠にありがとうございます。 概ねご満足いただけた様で何よりでございます。 次回も大阪にお越しの際は、是非ともヴィアインあべの天王寺をご利用下さいませ。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very comfortable and very clean. It is close to Tennoji-Ku train station and the metro.
Stayed 14 nights in Mar 2020

8/10 Good

Akio, Nagoya, Aichi, Japan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
I did not like the fact there is no hotel parking spot. I had to park on another building. It was raining during my check in and I had to carry my luggage from parking garage in another building to Hotel building.
Stayed 2 nights in Feb 2020

10/10 Excellent

Anon, Australia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were a bit small but that was expected. The breakfast was delicious. Very convenient from Tennoji station.
Stayed 2 nights in Feb 2020

8/10 Good

BOON KIET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel with great location
Stayed 4 nights in Sep 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms kind of small , no channel in English
Stayed 2 nights in Dec 2019

8/10 Good

Lau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and toilet is big in compare with the same grade and cost. The staff is nice. Very convenient location.
Stayed 2 nights in Dec 2019

10/10 Excellent

Siu Lun Ben

Stayed 4 nights in Dec 2019

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Osaka!
Virtually brand new hotel in very convenient location. Comfortable rooms and very friendly reception desk. Breakfast buffet had very limited selection which was disappointing and dining area is very crowded on weekends. Overall an excellent hotel.
Stayed 3 nights in Dec 2019

10/10 Excellent

Lau

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient, the room is clean, staff are very friendly.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location within 5 mins from Tennoji Station (but you'll have to reach via crossing over a bridge). Modern looking. Room/bathroom are small, but clean and comfortable. There's no TV program to watch but VOD is available for a fee. Breakfast is free (0630-0930hrs). Lots of eateries at nearby shopping mall and train station. There's a 7 eleven next to the hotel and family mart store just across the road. Good choice for a short stay.
Stayed 1 night in Nov 2019

8/10 Good

Fanny, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and the room was very clean. I will stay in here again.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Osaka
Great location for travel and shopping. Good service. Clean room and comfy bed. Nice breakfast.
Stayed 3 nights in Nov 2019

10/10 Excellent

Shiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

J, HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, close to tennoji station, property in good condition.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019