Dear Kaushala,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Brad,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Kimberly,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We have our overflow parking lot with more parking space to accommodate guests with larger vehicles. We hope to see you again soon!Sincerely,Guest Services.

Dear Tracy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Joann,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Sharron,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Michelle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Sheryl,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Bruce,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Ron,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We will let our housekeeping know about the issues in shower. We hope to see you again soon!

Dear Josh,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Jay,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Lynn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Jordan, Thank you for taking the time to share your feedback regarding your recent stay at Champlain Hotel. Your input is incredibly valuable to us as we continuously strive to improve our services and provide the best possible experience for our guests.We were disheartened to learn that your experience fell short of your expectations, and we sincerely apologize for any inconvenience or discomfort you may have encountered during your time with us. Your satisfaction is our top priority, and we regret that we did not meet your expectations on this occasion.We truly appreciate your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to contact us directly.Once again, we apologize for any inconvenience and thank you for bringing your concerns to our attention.Warm regards,Champlain Hotel

Dear Emilie,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Robyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

Dear Tara,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Valerie, Thank you for taking the time to complete our online survey regarding your recent stay at The Champlain Waterfront Hotel Ascend Hotel Collection. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at the Hotel. We hope to see you again soon.Sincerely,The Champlain Waterfront Hotel Ascend Hotel Collection

Dear Kaitlyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear [Guest],Thank you for taking the time to share your recent experience at Champlain Waterfront Hotel. We are delighted to hear that you had an enjoyable stay with us and that the bar fridge came in handy during your visit.Your positive feedback means a lot to us, and we are thrilled to know that we were able to contribute to a comfortable and convenient stay for you. Providing amenities like the bar fridge is just one of the many ways we strive to enhance our guests' experience and ensure that you have everything you need for a relaxing stay.We are truly grateful for your kind words and for choosing to stay with us. Should your travels bring you back to the area, we would be honored to welcome you back to Champlain Waterfront Hotel for another memorable stay.Warmest regards,Champlain Waterfront Hotel

Dear David, Thank you for sharing your recent experience at Champlain Waterfront Hotel, and for bringing your concerns about the parking situation to our attention.We sincerely apologize for any inconvenience you may have experienced due to the lack of parking during your stay. As a downtown hotel we are aware that this is a challeng for our guests. The hotel does have a secondary lot that our team would have directed you to. We are aware this is a block away, but are confident that is it a secure location for your car.Once again, we apologize for any inconvenience caused, and we thank you for choosing Champlain Waterfront Hotel for your accommodations. Your feedback is invaluable to us as we strive to enhance the guest experience.Warm regards,Champlain Waterfront Hotel

Dear Max, Thank you for taking the time to share your feedback regarding your recent check-in experience at Champlain Waterfront Hotel. We are thrilled to hear that you found your check-in process to be pleasant and efficient.Providing a seamless check-in experience is a priority for us, and we are delighted that we were able to meet your expectations in this regard. Our team works tirelessly to ensure that our guests feel welcomed and valued from the moment they arrive, and it is gratifying to know that our efforts have made a positive impact on your stay.Your kind words serve as motivation for us to continue delivering exceptional service to all our guests. We truly appreciate your feedback and thank you for choosing Champlain Waterfront Hotel for your accommodations.If there is anything else we can assist you with during your stay, please do not hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,Champlain Waterfront Hotel

Dear Brigitte, Thank you so much for taking the time to share your wonderful experience at Champlain Waterfront Hotel. Your kind words truly brightened our day!We are thrilled to hear that our staff played a significant role in making your stay memorable. Providing friendly and helpful service is at the core of what we do, and it brings us immense joy to know that our team's efforts made a positive impact on your experience.It's also fantastic to hear that you enjoyed the surrounding area with its quaint shops, cozy coffee spots, and charming restaurants. We take pride in our hotel's convenient location, and we're delighted that you had the opportunity to explore and enjoy the nearby attractions.The walking park and waterfront views are indeed gems of our location, and we're thrilled that you found them to be the perfect addition to your stay.Thank you once again for your glowing review. We can't wait to welcome you back to Champlain Waterfront Hotel for another exceptional experience in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Warmest regards,Champlain Waterfront Hotel

Dear Robert, Thank you for sharing your experience at Champlain Waterfront Hotel, and for highlighting the aspects of your stay that made it enjoyable.We're thrilled to hear that you found our property to be nice and clean, and that you enjoyed the comfort of our well-appointed rooms, especially the king bed. Providing a comfortable and relaxing environment for our guests is always our top priority, and we're delighted that we succeeded in providing you with a restful stay.We're also glad to hear that you enjoyed dining at the restaurant attached next door to the hotel. Your feedback regarding the breakfast buffet is greatly appreciated, and we're happy to know that you found a variety of options to suit your preferences. It's wonderful to hear that you would choose to return to our hotel in the future. We would be honored to welcome you back and provide you with another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you again for your kind words and for choosing Champlain Waterfront Hotel for your accommodations. We look forward to seeing you again soon!Warm regards,Champlain Waterfront Hotel

Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Champlain Hotel. We appreciate your input as it helps us to improve our services and facilities.We're glad to hear that you found our staff to be awesome. Providing exceptional service is our top priority, and we're thrilled that our team made a positive impression on you.We apologize for any inconvenience you experienced due to the size of your room and the noise from neighboring rooms. Please know that we take all guest feedback seriously, and we will look into ways to address these issues to ensure a more comfortable stay for our guests in the future.If your travels bring you back to Orillia, we hope you will give us another opportunity to provide you with a superior experience.Warm regards,Champlain Hotel

Dear Gregory,Thank you so much for choosing to stay with us again at Champlain Hotel, and for taking the time to share your experience. We truly appreciate your continued loyalty and are thrilled to hear that you have enjoyed multiple stays with us.It brings us great joy to know that our location has consistently met your needs and that you find our staff to be friendly and accommodating. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's wonderful to hear that we have been successful in doing so during your visits.Your kind words serve as a tremendous encouragement to our team, and we are grateful for your ongoing support. We look forward to welcoming you back for many more enjoyable stays at Champlain Hotel. If there is anything we can do to make your next visit even more special, please do not hesitate to let us know.Thank you once again for choosing to stay with us. We can't wait to see you again soon!Warm regards,Champlain Hotel

Dear Irene, Thank you for choosing Champlain Hotel for your recent stay, and for taking the time to share your experience with us. We are delighted to hear that you had a lovely stay and that our location, cleanliness, breakfast options, and friendly staff made your experience enjoyable.We understand that convenient parking is an important aspect of our guests' experience, and we apologize for any inconvenience you experienced due to limited parking availability. Please know that we are continuously working to improve our facilities and services, and we will certainly take your feedback into consideration as we strive to enhance the parking experience for our guests.We greatly appreciate your feedback as it helps us to identify areas where we can improve and continue to provide excellent service. We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for choosing to stay with us.Warm regards,Champlain Hotel

Dear John, Thank you for choosing to stay at Champlain Hotel and for taking the time to share your feedback with us. We are pleased to hear that you found our property clean and well-located. However, we sincerely apologize for the inconvenience you experienced with the lack of hooks or hangers in your room.Your feedback regarding the absence of hooks or hangers is incredibly valuable to us as we continuously strive to improve our guests' experience. We understand the importance of having adequate storage options in our rooms and regret that we fell short in this aspect during your stay.Please rest assured that we are taking your comments seriously, and we will be reviewing our room amenities to ensure that our guests have the necessary conveniences for a comfortable stay.We appreciate your understanding and patience regarding this matter. If you decide to stay with us again in the future, please do not hesitate to inform our staff of any specific preferences or requirements you may have, and we will do our best to accommodate them.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back to Champlain Hotel and provide you with a more enjoyable experience.Warm regards,Champlain Hotel

Dear Michael, Wow! We were absolutely thrilled to read your glowing review of Champlain Hotel. Thank you so much for taking the time to share your experience with us and for awarding us a perfect 5 out of 5 rating!It's incredibly rewarding for our entire team to know that we were able to exceed your expectations and provide you with an exceptional stay. Delivering top-notch service and creating memorable experiences for our guests are always our top priorities, and it's fantastic to hear that we hit the mark during your visit.Your feedback means the world to us, and we'll be sure to share your compliments with our team. We're constantly striving to improve and enhance our guest experience, and reviews like yours serve as great motivation to continue doing what we love.Once again, thank you for choosing Champlain Hotel, and we can't wait to welcome you back for another outstanding stay in the near future!Warm regards,Champlain Hotel

Dear Jamie, Thank you for choosing Champlain Hotel for your recent stay and for taking the time to share your experience with us. We're delighted to hear that you appreciated our beautifully renovated hotel and found our lobby and continental breakfast to your liking.We understand that our rooms may be cozier for some guests, and we appreciate your understanding that they are primarily designed for rest. We're glad to hear that you found the hotel conveniently located within walking distance to dining options.Regarding your feedback about the surrounding area, we take the safety and security of our guests very seriously. We apologize for any discomfort you may have experienced and assure you that we continuously work with local authorities to ensure the safety of our guests.If you ever feel unsafe or have any concerns during your stay, please don't hesitate to reach out to our front desk staff, as your comfort and well-being are our top priorities.We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.Warm regards,Champlain Hotel Management Team

Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

Dear Juanita, Thank you for choosing Champlain Hotel for your recent stay and for sharing your feedback with us. We're delighted to hear that you found our hotel fantastic and that you were impressed with the cleanliness and friendliness of our staff.We understand your concern regarding the area of town, and while we do our best to ensure the safety and security of our guests, we appreciate your feedback and take it seriously.Regarding the issue you experienced with your room keys, we apologize for any inconvenience this may have caused during your stay. Our team is dedicated to ensuring a seamless experience for all guests, and we will investigate this matter further to prevent such occurrences in the future.If you ever encounter any issues during your stay, please don't hesitate to reach out to our front desk staff, as we're always here to assist you and make your stay as comfortable as possible.We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.Warm regards,Champlain Hotel Management Team

Dear Judy, Thank you very much for your recent stay at Champlain Hotel and for taking the time to share your experience with us. We're thrilled to hear that you were impressed with the cleanliness of our rooms and found the bathroom to be gorgeous.Maintaining a high standard of cleanliness is one of our top priorities, and we're delighted that our efforts were noticed and appreciated by you. Your kind words serve as great encouragement for our team to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back to Champlain Hotel in the near future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Champlain Hotel Management Team

Dear Angela, Thank you for taking the time to share your feedback with us! We are thrilled to hear that your experience at Champlain Hotel exceeded your expectations and that you awarded us a perfect 5 out of 5 rating. Your satisfaction is our top priority, and it's immensely rewarding to know that we were able to provide you with a memorable stay.Our team works diligently to ensure that every guest receives exceptional service and feels right at home during their time with us. Your kind words serve as motivation for us to continue delivering the highest level of hospitality.Once again, thank you for choosing Champlain Hotel, and we look forward to the opportunity to host you again in the future.Warm regards,Champlain Hotel

Dear Mark, Thank you for sharing your feedback with us regarding your recent stay at Champlain Hotel. We truly appreciate your time and honesty in providing us with your thoughts, even if your rating was a 3 out of 5.While we're pleased to hear that you chose to stay with us, we regret that your experience fell short of your expectations in some aspects. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we deliver the best possible experience to all our guests.We would like to extend our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. We hope that you will give us another opportunity to exceed your expectations on a future visit. Our team is committed to providing exceptional service, and we would love the chance to make your next stay truly memorable.If there is anything specific you would like to discuss or if you have any further feedback to share, please feel free to contact us directly. We are here to assist you in any way we can.Once again, thank you for choosing Champlain Hotel. We hope to welcome you back soon and provide you with a much-improved experience.Warm regards,Champlain Hotel

Dear Sarah, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you had such a fantastic stay at Champlain Hotel and that you were impressed by our cleanliness, staff, and convenient location.It's wonderful to know that our hotel provided the perfect base for your exploration of Orillia and its many amazing restaurants. We take great pride in offering a comfortable and welcoming environment for our guests, and we're thrilled that you enjoyed walking around downtown and experiencing all that our vibrant city has to offer.Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back to Champlain Hotel in the near future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Champlain Hotel

Dear Christina, Thank you very much for choosing to stay with us at Champlain Hotel and for taking the time to provide your feedback. We appreciate your input and are delighted to hear that you had an overall positive experience during your recent visit.While we strive to provide exceptional service to all our guests, we also understand that there is always room for improvement. Your feedback is invaluable in helping us identify areas where we can enhance our services and facilities to better meet the needs and expectations of our guests.If there are any specific aspects of your stay that you feel could be improved or if you have any suggestions for us, please do not hesitate to share them. We are committed to continually improving our guest experience, and your insights play a crucial role in that process.Once again, thank you for choosing Champlain Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Champlain Hotel

Dear Vincent, Thank you for taking the time to provide us with your feedback regarding your recent stay at Champlain Hotel. We sincerely apologize for any inconvenience caused by the basement suite accommodation.We understand that preferences vary, and we regret that the basement suite did not meet your expectations. We strive to offer a variety of room types to accommodate the diverse needs and preferences of our guests. We have these rooms marked as lower level, and apologize this was not clear when making your reservation. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly at the hotel. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Champlain Hotel

Dear Jodie, Thank you for taking the time to share your feedback regarding your recent stay at the Champlain Hotel. We greatly appreciate your comments and are thrilled to hear that you found our hotel's location to be the highlight of your experience.At the Champlain Hotel, we take pride in our prime location in the heart of downtown, and we are delighted to hear that it contributed to your enjoyment of your visit. Being situated near fantastic shopping and dining options is indeed one of the many perks of staying with us, and we are pleased that you were able to take full advantage of this convenience.We strive to provide our guests with a comfortable and memorable stay, and it is gratifying to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and we are thrilled that you found our location to be ideal for exploring all that downtown has to offer.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to the Champlain Hotel in the near future. If there is anything further we can assist you with, please do not hesitate to contact us.Warm regards,Champlain Hotel

Dear Brett, Thank you for choosing to stay at Champlain Hotel and for taking the time to share your feedback with us. We are thrilled to see that you rated your experience with us a perfect 5 out of 5!Your positive comments are greatly appreciated and truly made our day. Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and we're delighted that we succeeded in achieving this during your visit.If there are any specific highlights of your stay that you would like to share or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. Your feedback helps us continually improve our services and enhance the experience for all our guests.Once again, thank you for choosing Champlain Hotel. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,Champlain Hotel

Dear Mike, Thank you for sharing your feedback regarding your recent stay at the Champlain Hotel. We truly appreciate your comments and are glad to hear that you enjoyed your overall experience with us.While we are pleased that you found our property to be great, we understand your concerns about the size of our parking lot. Please accept our sincere apologies for any inconvenience this may have caused during your stay. We recognize that parking availability is an important aspect of our guests' experience, and we are constantly exploring ways to improve in this area.Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope that despite this inconvenience, you were able to enjoy your time at the Champlain Hotel and explore the wonderful attractions in our area.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay.Warm regards,Champlain Hotel

Dear Camoes, Thank you for taking the time to provide feedback on your recent stay at the Champlain Hotel. Your opinion is invaluable to us as we continuously strive to improve our services and exceed our guests' expectations.While we are delighted to hear that your overall experience with us was positive, we also take note of your rating of 4 out of 5. We sincerely appreciate your honesty and would love to learn more about how we can further enhance your experience and earn that extra star.Your satisfaction is our utmost priority, and we would be grateful if you could share any specific areas where we can improve. Whether it's amenities, services, or any other aspect of your stay, your input will help us to better meet the needs and preferences of our valued guests.Thank you once again for choosing to stay with us at the Champlain Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional five-star experience that exceeds your expectations.If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to contact us directly.Warm regards,Champlain Hotel

Dear Nichol, Thank you for taking the time to share your feedback regarding your recent stay at the Champlain Hotel. We greatly appreciate your kind words and are thrilled to hear that you enjoyed your overall experience with us.It brings us immense joy to know that you found our staff to be wonderful and that you were pleased with the cleanliness of our property. Providing exceptional service and maintaining a clean and comfortable environment for our guests are top priorities for us, and we are delighted that we succeeded in meeting your expectations in these areas.We also appreciate your feedback regarding the parking situation. Please accept our sincere apologies for any inconvenience you experienced due to the size of our parking lot. We understand the importance of convenient parking for our guests and are constantly exploring ways to address this issue.We are pleased to hear that despite this challenge, you still plan to stay with us on your next trip. Your loyalty means a great deal to us, and we look forward to welcoming you back to the Champlain Hotel. If there is anything specific we can do to enhance your next stay or if you have any further feedback to share, please don't hesitate to reach out to us directly.Once again, thank you for choosing to stay with us, and we can't wait to have the pleasure of hosting you again soon.Warm regards,Champlain Hotel