The property was nice. Our room had ants or some small black bugs on wall near coffee make. The pool and hottub had hard water stains along walls and floors.
jennifer
เข้าพัก 1 คืน, พฤษภาคม 2024
8/10 ดี
Mark
17 พ.ค. 2024
ชื่นชอบ: ความสะอาด
Mark
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Cheyenne วันที่ 18 พ.ค. 2024
Thank you for taking the time to leave a review! We appreciate it!
10/10 ดีเลิศ
Ray
เดินทางกับครอบครัว
16 พ.ค. 2024
It was a very pleasant stay. Breakfast was busy but the staff was awesome.
Ray
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Cheyenne วันที่ 17 พ.ค. 2024
Thank you so much for your review and for staying with us! We hope to see you again!
The staff was wonderful and the cleanliness of the hotel was really good too! Thank you for a comfortable stay! We will be back.
Brian
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Comfort Inn วันที่ 9 พ.ค. 2024
Dear Brian: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Ravichander Golla General Manager Comfort Inn & Suites Orem
The room was comfortable and larger than expected. Breakfast was also a good variety of food to choose from and hearty. The location was right where we needed to be.
Carla
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Cheyenne วันที่ 5 พ.ค. 2024
Thank you for leaving a review! We are so glad it was a good stay.
Only thing on the first floor blinds wouldn’t shut or weren’t even equipped to and had the parking lot lights shining in the entire night and morning so hard to get sleep unless covered eyes
Elizabeth
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Cheyenne วันที่ 21 เม.ย. 2024
Thank you so much for leaving a review. We're so sorry the curtains weren't shut. Each room has three different parts to the curtains and the blackout curtains are sometimes hard to see behind the outer ones that don't shut. We apologize again and hope you'll give us another chance!
8/10 ดี
Jilyn
เดินทางกับสัตว์เลี้ยง
19 เม.ย. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
People coming in and out of their doors. Found can behind dresser.
Jilyn
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Cheyenne วันที่ 21 เม.ย. 2024
We're so sorry to hear your experience wasn't the best it could be. We appreciate you leaving feedback so we can work on bettering the hotel.
Coming from Los Angeles, I enjoyed how nice and quiet the area is despite coming from a rowdy ass place. I was able to sleep peacefully and the area was clean, although the gym wasn’t the best, but better than nothing.
JONATHAN
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Cheyenne วันที่ 19 เม.ย. 2024
Thank you so much for staying with us! We're so glad you had a peaceful stay and apologize we don't have a bigger space for the fitness center.
Dear Erika: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Ravichander Golla General Manager Comfort Inn & Suites Orem
Dear Steven: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Ravichander Golla General Manager Comfort Inn & Suites Orem
Hi my name is Jacy Lopez I recently stayed there for one night with my wife and 2 kids and I had to replace keys 3 times come to find out the door handle inserter was dead and had maintenance come and fix it
Jacy
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Cheyenne วันที่ 15 เม.ย. 2024
We're so sorry for the inconvenience. If there was anything we could have done more, please feel free to reach out to myself or our general manager, Ravi.
Walls are pretty thin at this property as we could hear the TV word for word from the room next to us all day and night. Property was nice enough to let us move rooms at bedtime when neighbor’s TV was still going. Who watches that much TV anyway? LOL. Breakfast was great though. Staff was very friendly and did their best.
David
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Cheyenne วันที่ 5 เม.ย. 2024
We're so sorry about the noise. Thank you for taking the time to leave a review!
We enjoyed this property particularly the gal at the front desk who was very helpful in directing me to a lovely trail where I could take my dog for a walk.
woke up to ants everywhere. there was hair on the bed and water damage in the walls. Just gross. They gave us a discount on our stay but not enough to make it worth it, just nasty!
amber
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager Comfort Inn & Suites Orem วันที่ 29 มี.ค. 2024
Dear Amber: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Ravichander GollaGeneral ManagerComfort Inn & Suites Orem
การตอบกลับจาก General Manager Comfort Inn & Suites Orem วันที่ 28 มี.ค. 2024
Dear Jilyn: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Ravichander Golla General Manager Comfort Inn & Suites Orem
Nice room , only complaint is shower heads need replacing and black ants in rooms on walls night stand etc , had to move my trash and trash can to corner of door so i can sleep with no bugs
REBECCA
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ravichander Golla General Manager Comfort Inn & Su วันที่ 28 มี.ค. 2024
Dear Rebecca: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Ravichander GollaGeneral ManagerComfort Inn & Suites Orem
Very Clean room. Could not get wash cloths on the 2nd day.
Kitty
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Cheyenne วันที่ 16 มี.ค. 2024
Thank you for leaving a review. We apologize the washcloths were not ready when you came down in the morning and will try to be better about it in the future.
Centrally located for shopping (trader Joe’s , Costco nearby) and close to ski resorts.
Super clean, staff super friendly
I really enjoyed the pool and hot tub….THX!
Maria
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Cheyenne วันที่ 8 มี.ค. 2024
Thank you so much for your review! We're so happy you enjoyed your stay.
The bathroom needs help. Fan could wake the dead, toilet made noises, the plate on the bathtub faucet lever comes away from the wall, and it takes the water forever to get hot.
Staff was great, property overall nice, breakfast was good.
Robert
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Cheyenne วันที่ 1 มี.ค. 2024
Thank you so much for your feedback! We're so sorry the bathroom wasn't up to our standards and we'll make sure to take a look at all of those things.
I’ve stayed here multiple times. It’s my go-to for when visiting the Provo area. Breakfast is a little lacking in quality, but overall it’s a great place to stay.
Samuel
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Cheyenne วันที่ 26 ก.พ. 2024
Thank you for your review and for your feedback! We look forward to seeing you again.