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"Checking in and out was simple and quick with friendly, courteous staff. The pool was smaller than expected so we left that to families with smaller kids. Room was nice and cool which was appreciated as it was a hot day when we checked in."

"Amazing"

"Good location. When we booked, it was said that the breakfast was included, but the hotel tried to charge us. They accepted it when we gave them the confirmation. The room was spacious and the design was good, but things were worn out, from the doors, the heating system, the paint, etc."

"Great location, very friendly and helpful staff"

"Overall a great experience. Quiet. Great food. Friendly staff. Loved the jetted tub"

"Courteous staff and great location "

"This was an excellent day, great rooms, heated pool, friendly stuff, and a gym. For a business options, you can just use the McDonald’s on the other side. You can book their a private room."

"Room Service steak was well done when I ordered Medium Rare. Dissapointed but everything else great"

"Clean suite, super comfy beds and fluffy towels. Great facilities the kids loved the pool, mini golf and table tennis. Great location for easy access to all the sights and activities plus supermarket. Would definitely come back. Thanks "

"The staff is very sensitive and accommodating to your every wants and needs. outstanding customer service "

"All excellent private spa bath pool"

"Just wanted something clean and nice. Went to Silver Fern in Rotorua and it was awful, smelly, old and had a spider under the sheets. Desperately wanted a place nice and comfortable. This place was wonderful and right next to Eat Street. Loved it. "

"Look, everything in Rotorua has a smell. Just have to get used to that part. Despite that, the room was clean and comfortable. Rooms include a kitchen which is nice too if you need it. But there are plenty of restaurants right next to the hotel on “eat street” if you don’t!"

"We were warmly welcomed by the friendly staff, and the room was very clean and well organised. The bathroom, towels, shower, microwave, dishes, and hand wash were all provided — almost everything we needed was available. It is a perfect place to stay for a night after finishing a Hobbiton tour."

"Excellent room with great views."

"great pleasant surprise our favorite place we stayed on our whole New Zealand trip kids loved it"

"Kitchen was equipped with basics. Electric stove top was bit tricky to operate. Overall good place to stay."

"The spa rooms were great and i loved the amazing continental breakfast with a variety of delicious pastries. The free access to the hot springs was such a great experience "

"A typical Ibis. Great Lake view room but only one chair is provided. How could a couple enjoy the view together?"

"Parking was very easy"