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Reviews of Country Inn & Suites by Radisson, Council Bluffs, IA

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1006 reviews" "
Rating 8 - Good. 310 out of 1006 reviews" "
Rating 6 - Okay. 89 out of 1006 reviews" "
Rating 4 - Poor. 62 out of 1006 reviews" "
Rating 2 - Terrible. 36 out of 1006 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All but the check in Clerck Theresa has great customer service
Stayed 1 night in May 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness
The hotel was clean, staff was friendly, and the water pressure was great. The only downside was the bed was very hard and the pillows are small.
Stayed 1 night in May 2024

8/10 Good

Kaci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Trish on 15 May 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

10/10 Excellent

Lucy, Gurnee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. We thought one man at breakfast should not have been there. Breakfast staff should maybe keep an eye out for questionable people.
Stayed 1 night in May 2024

8/10 Good

Melissa A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient to what we were there to see
Stayed 2 nights in May 2024

10/10 Excellent

Edward

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. I particularly liked the pool and hot tub.
Stayed 2 nights in May 2024
Response from Trish on 10 May 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Trish on 10 May 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

2/10 Terrible

Jill

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very unkempt. Went inside to check in and decided to forfeit $210 and find a new hotel. The staff was nice but it was a very uncomfortable atmosphere. Public restroom was disgusting
Stayed 1 night in May 2024
Response from D Jones on 4 May 2024
On behalf of our entire staff at the Country Inn & Suites by Radisson, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Phissamay, KEY WEST

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kelly, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient property.
Stayed 2 nights in Apr 2024
Response from Trish on 2 May 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

10/10 Excellent

Danielle

Stayed 2 nights in Feb 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Trish on 28 Apr 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

10/10 Excellent

Jill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice room, close to where we need to be
Stayed 1 night in Apr 2024
Response from Trish on 27 Apr 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

8/10 Good

Jessica

Stayed 1 night in Feb 2024

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! We love this hotel, but they were booked up til Sunday. Able to get a room for Sunday to Monday and we love this hotel. Walked across the street to the Horseshoe Casino for gambling and dinner. Great experience!
Stayed 1 night in Apr 2024

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but I've had my key not work twice, no big deal still a great overall experience
Stayed 1 night in Apr 2024
Response from Trish on 19 Apr 2024
On behalf of our entire staff at the Country Inn & Suites by Radisson, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Liked: Staff & service, amenities, property conditions & facilities
Clean room, friendly service
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024
Response from Trish on 5 Apr 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t stay that long just overnight to form a good opinion.
Stayed 1 night in Apr 2024

6/10 Okay

Misty, Laurel

Travelled with family and small children
This property was very average. Nothing above and beyond for service or amenities. I actually really disliked that since they only service the room every third day they do not provide enough towels or shampoo, conditioner, soap or coffee to last 3 days. Seemed like we were constantly needing something and having to go back to the front where the staff was less than friendly.
Stayed 2 nights in Mar 2024
Response from D Jones on 1 Apr 2024
On behalf of our entire staff at the Country Inn & Suites, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Bohn

Liked: Cleanliness, amenities, property conditions & facilities
My only complaint is that my room was not cleaned the firdt night. Great breakfasy optio s.
Stayed 2 nights in Mar 2024
Response from Trish on 31 Mar 2024
On behalf of our entire staff at the Country Inn & Suites by Radisson, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy in and out. The girls at check were great.
Stayed 1 night in Mar 2024

6/10 Okay

Diane

Travelled with family
Liked: Staff & service
Disliked: Amenities
Everything about the property is ok, nothing exceptional, nothing bad. Breakfast was standard hotel breakfast, eggs, sausage, etc. it’s pretty tasty for a hotel breakfast.
Stayed 1 night in Mar 2024
Response from Trish on 21 Mar 2024
On behalf of our entire staff at the Country Inn & Suites by Radisson, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

6/10 Okay

Trisha

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this particular property, and it was great both times. The staff is friendly and helpful. The property is well maintained and clean. The breakfast alone is worth the trip. My only complaint is the pillows were flat and uncomfortable but not a deal breaker. Even though it was fully booked it was quiet and peaceful.
Stayed 1 night in Mar 2024
Response from Country Inn & Suites on 17 Mar 2024
Thank you for taking the time to rate our property. Thank you for choosing Country Inn & Suites.

4/10 Poor

Elise

Stayed 1 night in Mar 2024
Response from Trish on 31 Mar 2024
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly. Thank you for choosing Country Inn & Suites.

8/10 Good

Shala

Travelled with partner
Liked: Cleanliness, staff & service
We enjoyed our stay there. It’s attached to the event center where our son was wrestling so that was awesome. Only downfall was the workout facility. It was not good at all.
Stayed 5 nights in Feb 2024
Response from Triush on 8 Mar 2024
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction with the fitness center. Please give us some insight as to what it was lacking. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Verlin

Liked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 2 nights in Feb 2024
Response from Trish on 7 Mar 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

8/10 Good

Virginia, Topeka

Stayed 1 night in Feb 2024
Response from Trish on 26 Feb 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine!
Stayed 1 night in Feb 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Trish on 24 Feb 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.

4/10 Poor

Ashley

Travelled with family
Disliked: Property conditions & facilities, room comfort
When he first got to the room, half of the lights didn’t work. But the worst part about it was the fire alarm started beeping at 5 o’clock in the morning, and nobody could fix it till after 8 o’clock.
Stayed 1 night in Feb 2024
Response from Trish on 24 Feb 2024
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention and hope for another opportunity to exceed your expectations in the future.

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Always a great place to stay. Only negatives are that the age of the rooms are evident and all the kids that are always running down the hallways. Which makes sense with all the activities going on next door! Will stay here every time we can!
Stayed 2 nights in Feb 2024
Response from Trish on 16 Feb 2024
On behalf of our entire staff at the Country Inn & Suites by Radisson, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spot
Stayed 1 night in Dec 2023
Response from Trish on 25 Feb 2024
Thank you for staying with us. We hope we have the opportunity to have you stay with us again.

10/10 Excellent

Nicole

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Trish on 25 Feb 2024
Thank you for taking the time to post a review of your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Lutonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Friendly staff, nice roll-in shower for handicap accessibility. Loved the hot tub! Breakfast was decent.
Stayed 1 night in Feb 2024
Response from Trish on 25 Feb 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service
Was a good stay , clean room.
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to casino
Stayed 1 night in Jan 2024

8/10 Good

david

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was good it was close to the areana and casino i have no real complaints. Just minor issues like the toilet was loose and the room smelled a little musty but all in all decent place breakfast was good and there was plenty of parking.
Stayed 2 nights in Jan 2024

10/10 Excellent

Damali

Liked: Cleanliness, staff & service, property conditions & facilities
very clean & quiet & the staff were helpful!
Stayed 1 night in Jan 2024

10/10 Excellent

Richard, Hastings

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dead Bugs and Dirty Tissues
This hotel is on the older side and the staff definitely don't thoroughly clean the rooms. We pulled down the sheet for the first bed and there was a giant booger on the sheet so I looked a little more and it also had used tissues, hair balls and dead grasshoppers at the head of the bed by the wall. They moved us to another room and the manager walked up with us and the first bed I checked had a bunch of jerky wrappers shoved between the mattress and wall. How on earth do they not notice these when putting clean sheets on? She proceeded to go back downstairs and grab another handful of key cards for more rooms to check however I had enough. We went to another hotel, they obviously need to learn how to clean properly. The manager on duty was however very nice and helpful through the process.
Stayed 1 night in Jan 2024

8/10 Good

Ury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hello: nice place..area doesn't have much near other than casinos..bring your candy and toiletries!!
Stayed 1 night in Jan 2024

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice, clean place. Something’s could use updating, but overall ok.
Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with family
Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Very nice hotel, convenient and safe location. My kids and I enjoyed the pool and fitness center. Beds were comfortable and rooms were quiet.
Stayed 1 night in Jan 2024