All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 513 out of 1000 reviews" "
10 - Excellent
513
Rating 8 - Good. 296 out of 1000 reviews" "
8 - Good
296
Rating 6 - Okay. 102 out of 1000 reviews" "
6 - Okay
102
Rating 4 - Poor. 49 out of 1000 reviews" "
4 - Poor
49
Rating 2 - Terrible. 40 out of 1000 reviews" "
2 - Terrible
40
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
2/10 Terrible
Baylee
Travelled with family and small children, Travelled with partner
The first room I was in smelled so strongly of DOG URINE my child woke up with hives from this. Second room wasn't bad until the last night of our stay and the smoke detector went off at 3:30 am waking up myself, boyfriend and our 1 year old. I requested a refund and was told they could off me free breakfast for the day I left! I was on my way home from this vacation no I do not want a free breakfast ticket. I would have much rather a refund due to the fact. I would not recommend.
Baylee
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 29 Apr 2024
We apologize for any inconvenience we may have caused you. We take our guests comments very seriously and will be sharing them with our team to improve our experience moving forward.
Response from DoubleTree by Hilton Omaha Southwest Team on 30 Apr 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 4 Apr 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!
10/10 Excellent
Rhaenbow, Fayetteville
Travelled with family and small children, Travelled with pets
Response from DoubleTree by Hilton Omaha Southwest Team on 4 Apr 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!
10/10 Excellent
Jennifer
Travelled with family and small children
3 Apr 2024
I was skeptical when the parking lot was shared with a Burger King and the outside of the side of the building didn’t look very nice for a Double Tree but I was beyond impressed. This was the best stay I’ve had in years! It was cleaner and the bed was more comfortable than a stay double the price at another establishment. The hallway was the quietest I’ve ever experienced and I was on the first floor! The staff was all very friendly and the warm cookies and water was such a nice touch at check in. I will definitely choose again!
Jennifer
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 4 Apr 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!
Loved the breakfast but it was lacking in more dietary options
Rhaenbow
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 1 Apr 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We will share your feedback with our staff. We enjoyed having you as our guest. Please come back and visit us again soon!
10/10 Excellent
Berenice
24 Mar 2024
Liked: Cleanliness, amenities
Excellent
Berenice
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 25 Mar 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
Gorgeous room, amazing shower and i loved I was able to pick my room
Steve
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 19 Mar 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!
6/10 Okay
Jessica
Travelled with family, Travelled with group
17 Mar 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The people who work at this doubletree are really nice and helpful. The facilities in the common areas and the pool are really nice as well. I was very disappointed with the suite we rented. It need new carpets long ago and made the room smell bad. The walls and bathroom had scoffs all over the walls, the toilet leaked. Time for an update in the suite because at over $300 a night the condition of the room was embarrassing. We won’t be back to these suite rooms. Too bad because the people were great.
Jessica
Response from DoubleTree by Hilton Omaha Southwest Team on 18 Mar 2024
Thank you for choosing DoubleTree Omaha Southwest and for your candid feedback. We take every guests stay seriously, and we apologize for any inconvenience we may have cause you. We will share your comments with our team and work together on improving.
Response from DoubleTree by Hilton Omaha Southwest Team on 15 Mar 2024
Thank you for your candid feedback. We take every guest experience very seriously. We will share your feedback with our team and work to constantly improve. We apologize for any inconvenience this may have caused.
8/10 Good
Kaylin
5 Mar 2024
Kaylin
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 25 Mar 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree Omaha Southwest Team on 4 Mar 2024
Thank you for choosing DoubleTree Omaha Southwest and for you kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
8/10 Good
Nathan
28 Feb 2024
Nathan
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 22 Mar 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree Omaha Southwest Team on 27 Feb 2024
Thank you for choosing DoubleTree Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!
I got the king suite and was disappointed with the condition. The chair next to the couch was covered in mysterious white stains. Gross. The curtains were the same way. The bedding was fine. The bathroom door didn't have a way to stay closed. Overall disappointed since I paid extra to have a nice room with my family.
Ruben
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 26 Feb 2024
Thank you for your candid feedback. We take our guests experience very serious and we apologize for any inconvenience we may have caused you. We will share your feedback with our team and work on correcting these issues. Thank you for choosing DoubleTree Omaha Southwest. We hope you will give us another opportunity in the future.
Response from DoubleTree by Hilton Omaha Southwest Team on 19 Feb 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon.
Friendly staff, clean room and convenient location. Highly recommend.
Daniel
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 2 Feb 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 31 Jan 2024
Thank you for Choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 29 Jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and see us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 26 Jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 25 Jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and see us again soon!
6/10 Okay
DELIA, LAKEWOOD
19 Jan 2024
DELIA
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 21 Jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for leaving a review. We enjoyed having you as our guest. Please come back and visit us again soon!
8/10 Good
Laura, commerce city
15 Jan 2024
Laura
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 16 Jan 2024
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon.
This place was great! We stopped in Omaha due to bad weather on our drive back west. Great location, super friendly, professional and helpful staff. Great fitness center. Suite was cozy and had a beautiful bathroom. Would stay again!
Anne
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Omaha Southwest Team on 15 Jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 15 Jan 2024
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Come back and visit us again soon!
6/10 Okay
Charles
29 Dec 2023
Disliked: Cleanliness
Needs an All-around Refresh
This hotel once again is in need of a refresh. Massive stains on the room carpet, a deep clean needed in the bathroom, regrouting, reflooring and a better staff could make this place much better. It's on the downtrend of the remodel cycle and needs a refresh in a bad way.
Charles
Stayed 4 nights in Dec 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 2 Jan 2024
Thank you for your feedback and for choosing DoubleTree by Hilton Omaha Southwest. We take our guests feedback seriously and have some property improvements planned for 2024.
Horrible check in experience, customer service offered refund that I have still not received. Considerating not even using hotel.com anymore bc of this
Fernando
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 2 Jan 2024
We are sad to hear that we did not meet your expectations. Our staff will look into your request and take action. We apologize for any inconvenience this may have caused.
Honestly one of the nicest places i have stayed in! We took our girls for the weekend and it was really clean! Our only quam was that our mattress was very hard but that could be chalked up to the mattress possibly being new.
Sylvia
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 18 Dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 18 Dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!
8/10 Good
Sonya
15 Dec 2023
Sonya
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 18 Dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 11 Dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
Check in left much to be desired.
It is amazing how a first impression can influence the rest of the stay.
Facilities were nice. Bed was great. Room seemed clean except for the rug which had many stains that could be seen the next morning when we opened the blinds. Poor lighting, which was fine for computers but not for reading a book.
Stephanie
Stayed 1 night in Nov 2023
Response from Michelle on 5 Dec 2023
thank you for taking the time to share your feedback with us. we are in the process of updating guest rooms with brighter lighting and other much needed refurbishments.
Response from DoubleTree by Hilton Omaha Southwest Team on 28 Nov 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
10/10 Excellent
John
21 Nov 2023
John
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 11 Dec 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
Nice on-site restaurant and brunch. Comfortable, quiet rooms.
Shelly
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 20 Nov 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 9 Nov 2023
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
10/10 Excellent
LuAnn
Travelled with family
7 Nov 2023
Liked: Amenities
We has a beautiful room.
LuAnn
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 7 Nov 2023
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 6 Nov 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and see us again soon.
Property was as described. The credit card number was not mine, so the hotel was going to reach out to Expedia to determine what happened.
Teresa
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 6 Nov 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest. Please contact hotel directly at 402.905.9414 if you do not receive what is needed. Thank you!
6/10 Okay
John
Travelled with family
30 Oct 2023
Expected better
John
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 30 Oct 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest. We apologize for failing to meet your expectations. Please contact us directly if your care to provide more candid feedback. We take all guest comments as a learning opportunity and welcome the opportunity to understand where we can improve.
Pleasant stay. Room was clean and service was good.
Verified traveller
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 30 Oct 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest and we look forward to your next stay with us!
8/10 Good
Brent
27 Oct 2023
Brent
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Omaha Southwest Team on 17 Nov 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!
Response from DoubleTree by Hilton Omaha Southwest Team on 30 Oct 2023
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest and we look forward to your next stay with us!