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Hotel Santa Helena Plaza

2.5 star property
Travelers discover the perfect balance in Oaxaca - vibrant city exploration by day, relaxing poolside moments and private scenic views by night

Choose dates to view prices

Hotel Santa Helena Plaza in Oaxaca offers a peaceful retreat with terrace views, an outdoor pool, and in-room WiFi. Thoughtful staff provide luggage storage and help arrange regional tours.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
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Exterior
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8.8 out of 10, Excellent, 1,001 reviews
The price is ฿2,450
฿2,916 total
includes taxes & fees
9 Jun - 10 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Santa Helena Plaza have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is Hotel Santa Helena Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Santa Helena Plaza?

Self-parking is free at this property.

What time is check-in at Hotel Santa Helena Plaza?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Santa Helena Plaza?

Checkout is at noon.

Where is Hotel Santa Helena Plaza located?

Located in Oaxaca Centro, this hotel is within a 10-minute walk of Benito Juarez Market, Zócalo and Oaxaca Cathedral. Oaxaca Textile Museum and Oaxaca Ethnobotanical Garden are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

9.0

Cleanliness

7.4

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 47 out of 109 reviews
Rating 8 - Good. 41 out of 109 reviews
Rating 6 - Okay. 15 out of 109 reviews
Rating 4 - Poor. 3 out of 109 reviews
Rating 2 - Terrible. 3 out of 109 reviews

Reviews

Verified

10/10 Excellent

MARIA S

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, service and cleanness Very friendly and helpful staff
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean, the hotel is on a busy street however it’s very safe and quiet. I love the fact that is located near downtown and is very walkable to whatever part of the town you want to go.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, just a short walk to the Mercado and Zocalo.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very clean rooms, hot showers and lovely courtyard pool. Thank you
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool and pet friendly
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay we’re really friendly & helpful.
Stayed 2 nights in May 2025
Verified

6/10 Okay

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is well located, clean and the staff is friendly. Rooms are good size and clean. The biggest challenge for us was the beds... The mattresses were very uncomfortable - hard like rocks!! Pool water was cold, but that did'nt stopped the kids!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

NORA

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Geraldo

Liked: Cleanliness, property conditions & facilities
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Helena

Good location. Quiet. Good service
Stayed 3 nights in Apr 2023
Verified

8/10 Good

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar agradable para hospedarse. Durante nuestra estancia estuvimos cerca del centro, mercados y lugares donde comer. Hay transporte cercano y opciones para recorrer Oaxaca. En general nos fue bien y cumple con lo que ofrece.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Holger

Liked: Cleanliness, amenities, property conditions & facilities
Ein in die Jahre gekommenes Hotel. Aber für ein paar Tage okay, da nicht sehr weit zum Zocalo.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

BIANCA

Liked: Cleanliness, property conditions & facilities
Hotel muy limpio, personal muy amable!!
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

eulises

Disliked: Amenities, property conditions & facilities
El personal
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mariano Jose

Liked: Cleanliness, staff & service, amenities
Todo bien , ubicación c limpieza y amabilidad
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Luis Gustavo

No me respertaron mi reservacion:c
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Bien trato
Stayed 1 night in Jan 2026
Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities
En general estuvo muy bien la estancia, la habitación bastante amplia y el baño muy bien y limpio. solo que el hotel no tenía restaurante o por lo menos café en la mañana. Pero bien el servicio. Recomendable.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

María de la Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para estar cerca del zócalo
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Ana

Liked: Amenities
La ubicación
Stayed 3 nights in Apr 2025
Verified

8/10 Good

FRANC

Liked: Staff & service, property conditions & facilities
Servicio de cocina estatia genial
Stayed 1 night in Apr 2025
Verified

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo, personal amable, alberca y jardín agradables, no cuentan con Restaurante pero permiten entrada de alimentos, alrededores no muy agradables pero nos recomendaron por dónde no caminar.
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

Alina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está ubicado en un barrio no tan lindo, las instalaciones viejas y descuidadas, la habitación descuidada y en intramos una araña enorme que ni los del hotel querían matarla, el colchón parece de cartón y el ventilador no daba aire debido a la altura que estaba. Definitivamente no recomiendo el hotel
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, muy bonita, la atención bastante buena, como está céntrico es fácil llegar a tienditas cercanas, el zócalo y el mercado, muy bonito todo
Stayed 2 nights in Apr 2025