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"Beds are tough, a relic of past glory days. Needs to be updated. AC did not work as described. More then half of all electrical outlets did not work."

"Not a hotel I would visit again. It was a very tired place but will follow that up with it was a remote part of the Phillipines (north) and perhaps that is the general standard of hotels."

"The room is not really clean .The front desk personnel needs more customer service training.The staff in the restaurant is not really attentive for the order despite the fact that it is not busy at all"

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"The staff are very accommodating and helpful. You will feel at ease and safe staying there. Food and drinks is very tasty. Thank u Selah Vie, we will definitely come back and recommend this place."

"Clean, very convenient to Crisologo street, and staff were awesome!"

"Very cozy place, super friendly staff"

"The room is clean , the hallways is hot , no air conditioning. "

"The property is great if you’re looking for a relaxing experience. It’s a small property but really nicely updated with modern amenities but still keeps the local charm. On-site guard is really courteous and helpful. It is a property overseen by the bigger Urban Wave Resort. You’d need to pick up the key from there and a helpful staff will guide/accompany you to the location of Balai Balatong. Had a pleasant stay even though only for a night to catch an early flight at the airport."

"I'm not here to say bad things about the property but this is my experience there. I'm visiting from United States I booked months in advance ask for up stairs room was emailed back saying they look into it ok that's fine. I'm on vacation you know rest and relaxation they are having construction done and they put me in the part of the building that is being worked on every morning hammering cutting and people talking outside my room did I say I was booked for 7 days. The staff was very nice I...

"From the start, the staff was very accomodating and friendly. There were choices of rooms I picked from and the room was well appointed. This is a 150yr old house with modern amenities. The manager gave us a tour of this ancestral home. Very cool! Highly recommended. I would book again when I am back in the Ilocos region."

"Very nice hotel. Loved the infinity pool and view overlooking lake."

"It was a lovely stayed we had. Walking distance to the Calle Crisologo and to all the neat cafes, restaurants and souvenir shops. "

"Clean and spacious room. Staff is helpful though AC need a lot of time to cool the room. Close shops and city center"

"Not bad can’t complain "

"We had a wonderful weekend and fully intend to go back to stay there. But we rate it only 4 stars. Pros: 1. AC is really cold, this is the most important thing 2. Excellent location 3. Clean and comfy with helpful and pleasant staff 4. On site cafe has good food, and if staying at the hotel, a 20% discount and free coffee and tea 5. Shower is strong, toilet flush is strong 6. Room has a good ref and has what you need to make coffee Cons: Biggest complaint is the sink faucet and bidet in...