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"We had 3 rooms booked and paid for in full. But when we arrived the hotel was booked out. Very disappointing. The reception staff were very nonchalant and didn’t really care that we had paid in full yet no rooms were available. The Manager, however, was good. He apologised over phone to us (he wasn’t actually there). And he got our money refunded in full. But it took several messages between us, the Manager and Hotels.com to get them to refund us in full. And the refund took 3 weeks to...

"I booked and paid through the app. But they refused me check inn."

"I need my refund before I sue you. The hotel refused to give me a room. They doesn't have any contract with you. If I don't get my refund I will take this matter to coat of low."

"Good place"

"Great!"

"The staff really need an extreme awakening"

"The pool is amazing and they have an excellent gym. Very nice room and excellent friendlyvstaff"