Gorgeous room, comfortable bed, accommodating staff even when I checked in late after a gig, super clean and my own coffee machine! Would definitely recommend for anyone wanting a beautiful room near the city!
Super comfortable stay in stylish and well appointed room. I didn’t experience any of the facilities as my stop was so short, but the welcome and the room were perfect.
Lovely room and bathroom with delightful view over the garden. Very conveniently situated in a pleasant part of Norwich. Only a short walk to the city centre.
Tastefully decorated rooms, comfortable and well appointed with some nice touches and aesthetic quirks.
Spacious dining area… cooked to order breakfast was great!
Nice garden area.
Friendly staff.
Short walk from Norwich city centre and on site free parking was a plus.
เข้าพัก 1 คืน, กรกฎาคม 2023
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
ALEX
23 พ.ค. 2023
Everything was good. Attractive property in a area close to the City centre. Friendly staff, relaxed atmosphere. Big room where everything worked. planning to go there again.
We had a free upgrade to an apartment across the road 😀
Excellent facilities and beautiful decor
Easy walk into the city centre and can’t fault the hotel’s bar/food
Definitely be back!!!
The staff here are amazing! Nothing is too much trouble & they are all very attentive. The food was delicious. The rooms are comfy with good quality bedding & towels. Some of the communal areas are a little tired but that didn’t effect our stay. Everywhere was clean & tidy. Would highly recommend this hotel.
We arrived lunchtime and had a superb meal before checking in to our room. All the staff were extremely friendly and helpful. The only thing that very slightly let things down was the quality of the breakfast. Poached eggs on Eggs Benedict were hard and American pancakes hard and crispy. round the edge. Overall, though, I would highly recommend this place and would definitely stay here again.
Access to WiFi was a serious issue for us as we could not keep contact with family, work matters and the internet.
เข้าพัก 3 คืน, กันยายน 2024
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
25 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Overall a good place to stay, central, convenient, great food. A few minor "gripes! however...no table or bench on which to put case, on the floor is not the best, the kettle is impossible to fill from the only tap, had to use a glass and fill that way! Beds are rsther hard too.
เข้าพัก 4 คืน, พฤษภาคม 2024
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Christine
9 ก.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Our room, though adequate, did not remotely match the promotional photographs!
One receptionist, very polite, told me I could get another cup from the restaurant. A cleaner overheard and said immediately that she would bring one to our room. All staff were friendly.
Like a student bed sit.
Worst hotel I’ve been in for 20 years. It’s many many DIY faults could possibly be ignored, but being filthy is unforgivable.
เข้าพัก 1 คืน, สิงหาคม 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Kate
7 ต.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Bad customer service
Awful customer service!!
I left some property at the hotel and notified the day we checked out - after 2 calls, 1 voicemail and 3 emails with no response, I’ve accepted the fact that no one cares and that I won’t be getting my property back.
The rooms were ok, but a bit dusty and the windows needed a clean!
Bedroom/bathroom were like a black hole. Numerous lights not working. No light above the coffee maker ( and even if there was there was a display suitcase between the ceiling and the coffee machine. No milk. After I repaired seal on shower door there was no shelf to put anything on. Limited space above the basin as well. Carpet had obviously been fitted by an amateur. Bed was extremely hard and then to breakfast. Please explain how you eat toasted sourdough bread without cutting your gums ?
Finally on a positive note...the evening meal was excellent, and very enjoyable.
In summary, this hotel needed a darn good refit, stained carpets in corridors, missing lamps,and smart attire for the employees would all contribute to a far more pleasurable stay.