Search Hotels near Northwest Alabama Regional Airport (MSL), Muscle Shoals

"I normally do not stay in a hotel below 8/10 and now I know why. If this was not work related and having to stay in budget I would have left. The check in attendant would not get off a personal call in order to check me in. I got to my room, the TV did not work, two lights did not work, the phone to call the front desk did not work. The room was on the 2nd floor and it was as far away from the elevator as you could get. I took all of my belongings and went back to the desk where I had to yell "Hello" twice before anyone came to the desk. I told him my issues and he proceeded to tell me there wasn't anything else available, they were booked. Even though there were literally 10 cars in the parking lot when I arrived at 6:30 pm. I said "you are telling me there is no other room that perhaps the TV is working and the phone is working that has adequate lighting available because you are booked and there are 10 cars in the parking lot. Sooooo he "found" me another room on the first floor and then proceeded to tell me it will cost 5 dollars more. I don't care. The five dollars, whatever, but to even charge me that to accommodate the fact there was no working TV or phone was not customer friendly . The lobby will deceive you. "

"Amazing! Highly recommend 👌 "

"Nice room"

"Poor customer service Rude general manager"

"Although the outside of the facility has yet to be “Updated” the rooms were a pleasant surprise ! Staff were very courteous and breakfast was great ! A very solid 4 out of 5 stars and very reasonably priced. We’d stay there again !"

"Room was clean and parking was plentiful. "

"The spa attendant for our couples massage treatment my husband different. "

"This hotel has NO sound proofing between rooms! That part was awful! We could hear others conversations, what they were watching on TV and LOUD snoring!! It was like they were in the same room! Just didn’t feel like we had any privacy."

"Room was clean, and safe. The air worked well. The staff was around a 3/5. Maybe they need a raise. There were plenty of shops and food near by. "