Holyday inn est notre hôtel préféré quand nous voyageons
Gaston
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก hiexnortheast วันที่ 13 พ.ค. 2024
Dear Gaston,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.Sincerely,Jay Shah
Dear Herbert,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.Sincerely,Jay Shah
Dear Daniel,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is a significant; we definitely thank such as yourself for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!Sincerely,Jay Shah
My daughter was assaulted by a staff member and when I told the manager it was brushed under the rug my daughter is 11 years old this was a very serious and concerning matter for me it should have been to anyone
Ashley
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก hiexnortheast วันที่ 5 พ.ค. 2024
Dear Ashley,Thank you very much for your recent stay with us. Foremost, please accept our sincere apologies for any shortcomings you experienced with our staff and your room accommodation. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.Sincerely,Jay Shah
The staff were amazing and friendly definitely recommend checking the hotel out. We will definitely be back.
Raquel
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก hiexnortheast วันที่ 5 พ.ค. 2024
Dear Raquel,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results. Sincerely,Jay Shah
Dear Judy,Our mission statement at the Holiday Inn Express North East, PA is to be the "cleanest and friendliest" hotel and we are thrilled you were able to experience our dependable & reliable hospitality. Thank you so much for your personal endorsement, it is truly appreciated!Sincerely,Jay Shah
10/10 ดีเลิศ
Adam
เดินทางเป็นกลุ่ม
29 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Clean. Friendly staff.
Adam
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก hiexnortheast วันที่ 29 เม.ย. 2024
Dear Adam,We value our guest feedback and appreciate the 5 star review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.Sincerely,Jay Shah
Dear Jordan,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area. Sincerely,Jay Shah
We appreciate you sharing your experience with us and for the 5 star review. I am pleased that you enjoy our friendly hospitality. We look forward to welcoming you back next time your in our area! Sincerely, Amber E. Assistant General Manager.
The staff was friendly and helpful. The room was nice. The bed was comfortable.
David
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก hiexnortheast วันที่ 25 เม.ย. 2024
Dear Valued Guest,We value our guest feedback and appreciate the 5 star review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.Sincerely,Jay Shah
Dear Mary,Our mission statement at the Holiday Inn Express North East, PA is to be the "cleanest and friendliest" hotel and we are thrilled you were able to experience our dependable & reliable hospitality. Thank you so much for your personal endorsement, it is truly appreciated!Sincerely,Jay Shah
Dear Cassandra,Thank you for the 5 star review and your feedback. I greatly appreciate your comments on how clean everything was and how much you love our hotel...We want our guest to feel welcomed and at home. Our complimentary hot breakfast is a great way to start your day out. The staff in that Department work very hard at keeping everything fresh and filled, we appreciate your business and look forward welcoming you back the next time you are in our area.Sincerely,Jay Shah
Nice that hotel was close to the interstate. We were woke. Up at 5:30am to what we thought was someone pounding on the door, but it was banging from people walking above us and closing their door. Room was clean and spacious. Checking in was easy and employee was friendly.
Cherilyn
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก A วันที่ 23 เม.ย. 2024
Thank you for taking the time to comment on your stay with us. Our housekeeping staff works hard to keep this property clean and they are pleased that you noticed. We certainly hope to see your again and be safe in your travels. Will be sure to share with the staff!
We appreciate you sharing your experience with us and for the 5 star review. I am pleased that you enjoy our friendly hospitality, and your time here at the Holiday Inn!
Jakub at the desk was very helpful and efficient and the hotel has a great pool, hot tub and sauna. Great location.
Andrew
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Justin G. General Manager วันที่ 20 เม.ย. 2024
Dear Andrew,On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our Staff’s efforts and takes the times to say thank you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.
การตอบกลับจาก Justin G General Manager วันที่ 20 เม.ย. 2024
Dear Wayne,We cannot thank you enough for your five-star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.
10/10 ดีเลิศ
Royce
เดินทางกับคู่รัก
19 เม.ย. 2024
The friendly environment
Royce
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Justin G. General Manager วันที่ 19 เม.ย. 2024
Dear Royce,We cannot thank you enough for your five star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.
Convenient to the highway. Great recommendations for local dining.
Cheryl
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Justin G. General Manager วันที่ 18 เม.ย. 2024
Dear Cheryl,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is significant; we thank you for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!
การตอบกลับจาก Justin G. General Manager วันที่ 15 เม.ย. 2024
Dear Natalie,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is significant; we thank you for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!
การตอบกลับจาก Justin G. General Manager วันที่ 16 เม.ย. 2024
Dear Jessica,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.
The hot tub was not hot and they were not strict about little kids in the hot tub so I could not relax
Jessica
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Justin G. General Manager วันที่ 15 เม.ย. 2024
Dear Jessica,Thank you for writing us a review. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities, and the location of the hotel. Most importantly, we would like to apologize for any disturbance you have experienced during your stay. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.
10/10 ดีเลิศ
Marta
10 เม.ย. 2024
Marta
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก hiexnortheast วันที่ 2 พ.ค. 2024
Dear Marta,Thank you for ranking us the best compared to other hotels you have visited. It takes a team and we really have some wonderful employees who enjoy our guests. We appreciate your encouragement of others to stay here too. We hope to see you again and be safe in your travels.Sincerely,Jay Shah
View of lake Erie.
Great staff
Wonderful breakfast!
Mary
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Justin G. General Manager วันที่ 11 เม.ย. 2024
Dear Mary,We truly appreciate your five-star review and sharing your experience with us. Thank you for acknowledging our commitment to excellent service and amazing associates. We look forward to welcoming you back as our guest in the future.
No hot water. We wanted told the staff and they said it was because so many people were using the showers at the same time.
Alexandra
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Justin G. General Manager วันที่ 9 เม.ย. 2024
Dear Alexandra,Thank you very much for your recent stay with us. Foremost, please accept our sincere apologies for any shortcomings you experienced with our staff and your room accommodation. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.
การตอบกลับจาก Justin G. General Manager วันที่ 9 เม.ย. 2024
Dear David,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.
The staff was rude and the room was in poor condition with stains on the floor. The room smelled like smoke when the heat was on. Most of the doors to the rooms had scratches on them like they were broke into! I did not feel safe or welcomed. This was one of the worst hotels I have ever stayed in. I will not ever stay here again.
Danielle
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Justin G General Manager วันที่ 7 เม.ย. 2024
Dear Danielle,Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again.
10/10 ดีเลิศ
Michael
เดินทางกับครอบครัว
6 เม.ย. 2024
Attentive staff, very clean hotel. We will definitely be back
Michael
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Justin G. General Manager วันที่ 7 เม.ย. 2024
Dear Valued Guest,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is a significant; we definitely thank such as yourself for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!
It was nice for the little kids during the week when it wasn't as busy. Friday there were bigger kids who were a little too rough around the little kids in the pool.
Wendy
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 7 เม.ย. 2024
Dear Wendy,Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our indoor water recreation park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guests. We appreciate your business and we look forward to your return.
We had a wonderful family time at the hotel .pool was wonderful and the kids loved it only negative I could say is I wish the water was a little warmer for the little ones...and nana lol
melissa
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Justin G General Manager วันที่ 5 เม.ย. 2024
Dear Melissa,Thank you for sharing your experience! I have posted this review for all of the team to review as an exceptional job! We are so happy you chose our hotel to be your home away from home during the Holiday!
We had a nice family time enjoyed the pool wish it was a little warmer
melissa
การตอบกลับจาก Justin G General Manager วันที่ 5 เม.ย. 2024
Dear Melissa,Thank you so much for staying with us and your wonderful review of your stay. Our staff takes great pride in providing our guests with memorable lodging experiences. We realize that there are many choices when considering lodging and travel. Please come visit us again soon.
We have been here a lot the kids love the pool and slide plus the rooms are always clean we have never had any issues with our stays. The staff are so friendly, the breakfast is always good and lots to choose from so special thanks to the staff who put that together in the mornings. Will be back aging as we come twice a year for a family getaway.
Kevin
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 1 เม.ย. 2024
Dear Kevin,Thank you for taking the time to share such a wonderful review with the entire online community! I am very happy to hear that you had such a great time during your visit. Honest recommendations from our guests are very important to a hotel and I am happy to hear that we were able to earn yours. I will make sure to share your review with our entire staff so they know what a wonderful job they were able to do for you in making sure that your room was clean and that you felt right at home. Thank you for sharing such a wonderful review and I look forward to your next visit!
10/10 ดีเลิศ
Thalia
31 มี.ค. 2024
Nice place to stay with pool an slide for kids. But hotel is pretty much in middle of no where. They do have a family restaurant right in front though! Have to drive 15-20mins into Erie for stores & things to do etc..
Thalia
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 1 เม.ย. 2024
Dear Thalia,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.
10/10 ดีเลิศ
Rachel
30 มี.ค. 2024
Rachel
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 19 เม.ย. 2024
Dear Rachel,We cannot thank you enough for your five-star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.
8/10 ดี
Tom
เดินทางกับครอบครัว
28 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Conveniently located and very nice and hard working breakfast staff. Room needs maintenance as the window seals are broken creating a fogged over glass. Bathroom stool seat in poor condition.
Tom
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 29 มี.ค. 2024
Dear Tom,Thank you for sharing your experience with our online community! I am so glad that your stay with us was pleasant. Our staff is dedicated to providing guests with a friendly and welcoming stay! I hope you will come to stay with us again when your travels bring you our way!
การตอบกลับจาก Justin G. General Manager วันที่ 28 มี.ค. 2024
Dear John,Thank you for the amazing review! Our employees do genuinely care for our guests and it does show. Coming from a frequented traveler like yourself, a review such as yours is an honor. We wish you safe travels in the future and hope to see you back next time you are in the area.
Nothing around; sits in the middle of nowhere. Great bar/restaurant across the parking lot. But besides that; great stay and wonderful staff.
Mike
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Justin G. General Manager วันที่ 25 มี.ค. 2024
Dear Mike,Thank you so very much for your compliments and high praise of the Holiday Inn Express North East Team. Our amazing associates separate us from the competition and provide authentic hospitality to all of our guests. We truly value and appreciate your five star reviews and sharing your experience with us.
การตอบกลับจาก Justin G. General Manager วันที่ 28 มี.ค. 2024
Dear Valued Guest,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.
10/10 ดีเลิศ
Sherry
24 มี.ค. 2024
Sherry
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 13 เม.ย. 2024
Dear Sherry,We appreciate your review of our hotel. We are pleased that you enjoyed our amenities and we hope to see you again soon.
การตอบกลับจาก Justin G General Manager วันที่ 25 มี.ค. 2024
Dear Tracey,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.
10/10 ดีเลิศ
Tiesha
เดินทางกับครอบครัวและเด็กเล็ก
24 มี.ค. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Love it
Tiesha
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 25 มี.ค. 2024
Dear Tiesha,Thank you so much for staying with us and your wonderful review of your stay. Our staff takes great pride in providing our guests with memorable lodging experiences. We realize that there are many choices when considering lodging and travel. Please come visit us again soon.
10/10 ดีเลิศ
Tammy
24 มี.ค. 2024
Tammy
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 13 เม.ย. 2024
Dear Tammy,We truly appreciate your five-star review and sharing your experience with us. Thank you for acknowledging our commitment to excellent service and amazing associates. We look forward to welcoming you back as our guest in the future.
การตอบกลับจาก Justin G. General Manager วันที่ 21 มี.ค. 2024
Dear Valued Guest,Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our indoor water recreation park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guest. We appreciate your business and we look forward to your return.
Fabulous pool(s) for the kids and staff who seem to genuinely want to help make your stay better.
We’ve been there before and plan to be back again!
David
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 18 มี.ค. 2024
Dear David,Thank you for sharing your experience! I have posted this review for all of the team to review as an exceptional job! We are so happy you chose our hotel to be your home away from home during the Holiday!
Nice then it have a dinner next door which is cool
Amber
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Justin G. General Manager วันที่ 15 มี.ค. 2024
Dear Amber,Thank you for your review! We always put a lot of work into making sure we provide the best guest experience possible, so it's always encouraging to be recognized for that effort, in as many or as few words as you like. I'll definitely be passing your regards along to our staff. :-) I hope you will stay with at our Holiday Inn Express North East (Erie) the next time your travels bring you to our area. Thank you for being a valued IHG guest.
การตอบกลับจาก Justin G. General Manager วันที่ 15 มี.ค. 2024
Dear Kristen,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.
การตอบกลับจาก Justin G. General Manager วันที่ 12 มี.ค. 2024
Dear Lindsey,We truly appreciate your five-star review and sharing your experience with us. Thank you for acknowledging our commitment to excellent service and amazing associates. We look forward to welcoming you back as our guest in the future.
10/10 ดีเลิศ
brian
9 มี.ค. 2024
brian
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 29 มี.ค. 2024
Dear Brian,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.
การตอบกลับจาก Justin G. General Manager วันที่ 9 มี.ค. 2024
Dear Kiersten,Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip.
10/10 ดีเลิศ
Louis
7 มี.ค. 2024
ชื่นชอบ: ความสะอาด
Louis
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Justin G. General Manager วันที่ 8 มี.ค. 2024
Dear Louis,We truly appreciate your five-star review and sharing your experience with us. Thank you for acknowledging our commitment to excellent service and amazing associates. We look forward to welcoming you back as our guest in the future.