Exterior

Reviews of Residence Inn by Marriott, North Conway

3 out of 5
Residence Inn by Marriott, North Conway
1801 White Mountain Highway, North Conway, NH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 723 out of 1003 reviews" "
Rating 8 - Good. 213 out of 1003 reviews" "
Rating 6 - Okay. 42 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscaping was great.
Stayed 3 nights in May 2024
Response from Maureen G. on 23 May 2024
Thank you so much for your feedback! We're thrilled to hear that you enjoyed our landscaping. We take pride in maintaining a beautiful and well-manicured environment for our guests to enjoy. Your kind words are truly appreciated. We hope to welcome you back for another great stay in the future. Thank you for choosing our hotel!

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room and it was close to downtown.
Stayed 2 nights in Feb 2024
Response from Maureen G. on 23 May 2024
Thank you for your feedback! We're glad to hear that you found your room to be a good size and that our hotel's location close to downtown was convenient for you. We strive to provide comfortable accommodations in a convenient location for our guests, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back in the future. Thank you for choosing our hotel!

10/10 Excellent

Waynne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Maureen G. on 23 May 2024
Thank you for your review! We're glad to hear that you had a very good stay with us. We strive to provide a positive experience for all of our guests, and we're delighted that we met your expectations. Thank you for choosing our hotel, and we hope to welcome you back in the future!

8/10 Good

Rachel Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Really spacious
Stayed 2 nights in Apr 2024
Response from Maureen G. on 23 May 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel to be really spacious. We strive to provide comfortable accommodations for our guests, and we're glad that you enjoyed the spaciousness of your room. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel!

8/10 Good

George, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Maureen G. on 23 May 2024
Thank you for your review! We're glad to hear that you had a very good stay with us. We strive to provide a positive experience for all of our guests, and we're delighted that we met your expectations. Thank you for choosing our hotel, and we hope to welcome you back in the future!

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was centrally located near my family I was visiting and food/shopping. The room was very spacious and quiet. It’s always nice when breakfast is included!
Stayed 4 nights in Apr 2024
Response from Maureen G. on 23 May 2024
Thank you for your review! We're glad to hear that our hotel's central location was convenient for visiting your family and accessing food and shopping options. It's great that you found the room to be spacious and quiet, creating a comfortable environment for your stay. We're also pleased that you enjoyed having breakfast included. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great location. Room we stayed, 219, was very nice. Would definitely stay at this property again.
Stayed 2 nights in Apr 2024
Response from Maureen G. on 23 May 2024
Thank you for your kind review! We're delighted to hear that you had a wonderful stay at our hotel. It's great to know that our staff provided excellent service and that you enjoyed the convenient location. We're glad that Room 219 met your expectations and that you would choose to stay with us again. We truly appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our property!

10/10 Excellent

Krista, Derby

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maureen G. on 23 May 2024
Thank you for your review! We're glad to hear that you had a very good stay with us. We strive to provide a positive experience for all of our guests, and we're delighted that we met your expectations. Thank you for choosing our hotel, and we hope to welcome you back in the future!

10/10 Excellent

Carly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay and I would highly recommend it to anyone
Stayed 7 nights in Apr 2024
Response from Maureen G. on 23 May 2024
Thank you so much for your wonderful review! We greatly appreciate your recommendation and are thrilled to hear that you had a wonderful stay with us. We strive to provide a great experience for all of our guests, and we're delighted that we met your expectations. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice and comfortable. Breakfast was delicious as well
Stayed 1 night in Apr 2024
Response from Maureen G. on 22 May 2024
Hi John,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff and leadership team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you for taking the time to share your feedback and we look forward to welcoming you back on your next visit to North Conway.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient location, nice room, and great staff!
Stayed 1 night in Apr 2024
Response from Maureen G. on 22 May 2024
Hi Daniel,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff and leadership team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you for taking the time to share your feedback and we look forward to welcoming you back on your next visit to North Conway.

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a great option to have 2 rooms with a common area for the family to sit and spend time together. Love the suite options here. We will definitely be back again.
Stayed 2 nights in Mar 2024
Response from Charlotte M. on 9 Apr 2024
Thank you for your kind review! We're delighted to hear that you loved our suite options and enjoyed the common area for your family to spend quality time together. We appreciate your feedback and are thrilled that you plan on returning. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Charlotte M. on 9 Apr 2024
Thank you for your perfect 5-star review! We truly appreciate your kind feedback and are thrilled to know that you had an excellent experience with us. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another outstanding stay in the future!

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to add.
Stayed 1 night in Mar 2024
Response from Charlotte M. on 2 Apr 2024
Thank you for your excellent 5-star review! We appreciate your feedback and are delighted to know that you had a wonderful experience during your stay with us. We strive to provide the best possible service and are thrilled that we exceeded your expectations. We look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Charlotte M. on 1 Apr 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Kelly, Fall River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful experience during the snow storm. Everyone was so lovely and friendly. Spent the day in the pool/hot tub and enjoyed activities in the lobby.
Stayed 2 nights in Mar 2024
Response from Charlotte M. on 25 Mar 2024
Thank you for sharing your wonderful experience at our hotel during the snowstorm. We are thrilled to hear that you had a lovely time and that our staff made your stay enjoyable with their friendly and welcoming attitude. It's fantastic to know that you took advantage of our pool, hot tub, and lobby activities. We appreciate your kind words and look forward to providing you with another exceptional stay in the future.

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing
Stayed 2 nights in Mar 2024
Response from Charlotte M. on 25 Mar 2024
Thank you for your review! We appreciate your feedback.

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always, loved having the fire pit for snores and the pool/hot tub for after skiing!
Stayed 2 nights in Mar 2024
Response from Charlotte M. on 22 Mar 2024
Thank you for your review! We are pleased to hear that you enjoyed the firepit and the indoor pool and hot tub. We look forward to seeing you again in the future.

10/10 Excellent

Benhour, Sterling

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Charlotte M. on 17 Mar 2024
Thank you for your review! We appreciate you choosing to stay.

10/10 Excellent

Dominique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great stay—clean, good amenities, friendly & helpful staff.
Stayed 2 nights in Feb 2024
Response from Charlotte M. on 13 Apr 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed a clean stay with good amenities and friendly, helpful staff. Your kind words mean a lot to us, and we hope to welcome you back for another great stay in the future.

8/10 Good

Harold

Liked: Cleanliness, staff & service
The rooms were clean and spacious
Stayed 2 nights in Mar 2024
Response from Charlotte M. on 9 Mar 2024
Thank you for your review! We're delighted to hear that you found our rooms to be clean and spacious. Your comfort is our top priority, and we're happy to know that we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay. Thank you for choosing our hotel!

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 2 bedroom suite. Extremely friendly and helpful staff. 3rd time staying there and will definitely be back.
Stayed 2 nights in Mar 2024
Response from Charlotte M. on 9 Mar 2024
Thank you for your kind review! We're thrilled that you enjoyed your stay in our beautiful 2-bedroom suite and found our staff to be friendly and helpful. We appreciate your loyalty as a returning guest and look forward to welcoming you back for your 4th visit. Thank you for choosing our hotel!

10/10 Excellent

Magalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charlotte M. on 5 Mar 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Magali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were not enough parking lots
Stayed 1 night in Feb 2024
Response from Charlotte M. on 26 Feb 2024
Thank you for your review! We do apologize that parking was scarce. We do have additional parking on the street coming into the parking lot. Our staff is also able to move their cars if need be. Please ask the front desk for assistance.

6/10 Okay

Yonghao

Stayed 2 nights in Feb 2024
Response from Charlotte M. on 28 Feb 2024
Thank you for rating your experience with us. We appreciate your feedback. We noticed you gave us a 6 out of 10, we would love to learn more about how we can improve. If you have any specific comments or concerns, please feel free to call the hotel directly and speak to a manager. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Xi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has good space, staffs are friendly!
Stayed 2 nights in Feb 2024
Response from Charlotte M. on 19 Feb 2024
Thank you for your review! We hope to see you in the future!

6/10 Okay

Robin, dexter

Travelled with partner
It was very loud. Somebody had been moving something up above us and it continued all night till morning and it woke us again. I complained about it. They moved us and it was still loud.
Stayed 2 nights in Feb 2024
Response from Charlotte M. on 18 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the noise disturbance you experienced during your stay. We understand how important a peaceful environment is for a good night's rest, and we are truly sorry for any inconvenience caused. We will address this issue with our team to ensure it does not happen again in the future. We appreciate your understanding and hope to have another opportunity to provide you with a better experience. Thank you for choosing our hotel.

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Charlotte M. on 15 Feb 2024
Thank you for your review! We appreciate you choosing to stay with us and we hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Charlotte M. on 16 Feb 2024
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Helenmary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent.
Stayed 4 nights in Jan 2024
Response from Charlotte M. on 8 Feb 2024
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

Zofia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Comfortable stay
Stayed 2 nights in Feb 2024
Response from Charlotte M. on 7 Feb 2024
Thank you for choosing to leave us a review! We hope to see you again in the future!

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Charlotte M. on 6 Feb 2024
Thank you for your review! We appreciate you choosing to stay with us. We hope to see you again in the future.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had full kitchen. Hotel close to so many things. Shopping, outdoor adventures
Stayed 3 nights in Feb 2024
Response from Charlotte M on 6 Feb 2024
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

BOBURJON

Stayed 3 nights in Jan 2024
Response from Charlotte M. on 6 Feb 2024
Thank you for your review! We appreciate you choosing to stay with us.

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great hotel very clean enjoyed everything about it.
Stayed 1 night in Jan 2024
Response from Charlotte M. on 6 Feb 2024
Thank you for your review. We appreciate you choosing to stay with us. We hope to see you again in the future.

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
We requested a handicapped accessible unit. The bathroom was acceptable with multiple bars around the toilet & shower. However for a person with mobility issues, paraplegia, a 3 foot tall bed, might as well be a mountain to climb! My husband was left with sleeping on the pull out sofa. This was very uncomfortable due to his multiple medical issues.
Stayed 1 night in Jan 2024
Response from Charlotte M on 6 Feb 2024
Thank you for your review. We appreciate you leaving your feedback. We do apologize for the inconvenience that you faced with your room. We do have a roll in shower room, where the bed is closer to the floor. I’m not sure if that would be more helpful for your husband if you do choose to stay with us again. Please give us a call and speak to manager so we can better assist you.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Charlotte M. on 6 Feb 2024
Thank you for your review! We appreciate you choosing to stay with us.

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from Charlotte M. on 30 Jan 2024
Thank you for your review! We appreciate you choosing to stay with us. We hope to see you again in the future.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast and nice pool!
Stayed 1 night in Jan 2024
Response from Charlotte M. on 29 Jan 2024
Thank you for your review! We are glad that you enjoyed your room, our complimentary breakfast and our indoor pool! We hope to see you again in the future!

10/10 Excellent

Alfredo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything, we are already making plans to come back.
Stayed 2 nights in Jan 2024
Response from Charlotte M. on 29 Jan 2024
Thank you for your review! We appreciate you choosing to stay with us and we can't wait to see you again in the future!

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The staff taking care of the breakfast buffet went out of their way for all guests. They were wonderful.
Stayed 2 nights in Jan 2024
Response from Charlotte M. on 26 Jan 2024
Thank for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow time
Very accommodating hotel for a family trip to play in the snow. Quiet and restful.
Stayed 1 night in Jan 2024
Response from Charlotte M. on 26 Jan 2024
Thank you for staying with us! We appreciate you leaving your feedback. We hope to see you again in the future!

10/10 Excellent

Ana Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlotte M. on 24 Jan 2024
Thank you for your review! We hope to see you again in the future!

10/10 Excellent

Renate

Stayed 1 night in Jan 2024
Response from Charlotte M. on 23 Jan 2024
Thank you for your review! We appreciate you choosing to stay with us.

10/10 Excellent

Mark

Stayed 4 nights in Jan 2024
Response from Charlotte M. on 23 Jan 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Charlotte M. on 23 Jan 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Jan 2024
Response from Charlotte M. on 16 Jan 2024
Thank you for your review! We appreciate you choosing to stay with us!

10/10 Excellent

Damian

Travelled with family, Travelled with pets
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Charlotte M. on 15 Jan 2024
Thank you for your review! We appreciate you choosing to stay with us.

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from Charlotte M. on 15 Jan 2024
Thank you for your review! We appreciate you choosing to stay with us. We look forward to seeing you again in the future!

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not have a good experience at all
Stayed 4 nights in Jan 2024
Response from Charlotte M. on 13 Jan 2024
Thank you for leaving us your review. I do apologize that you did not have a good experience while staying at our hotel. I would love to hear more about what happened during your stay and see if there is anything we can do to make this right. Please feel free to call the hotel and ask for Teresa Lupoli or Charlotte Modrzynski.