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"The hotel is truly excellent and exceeded expectations in many ways. From the moment of arrival, the experience was seamless — check-in was smooth and welcoming, complemented by a lovely touch of a champagne welcome drink. The location is very convenient, just a short 300-meter walk from a variety of restaurants, making it easy to explore dining options nearby while still enjoying a peaceful resort atmosphere. Breakfast is outstanding, offering a wide selection of high-quality, delicious food and drinks. The setting makes it even more special — the breakfast restaurant is located right by the beach, providing beautiful morning views that enhance the entire experience. Dining at Ruinas del Mar is also a highlight. The restaurant has a unique and charming atmosphere, surrounded by water features and fish-filled pool, creating a relaxing and memorable setting. The dishes are flavorful and well-prepared. While the service could be improved slightly, it does not take away from the overall positive experience. The rooms are spacious, modern, and recently renovated, giving a fresh and comfortable feel throughout the stay. Overall, Hyatt offers an exceptional combination of comfort, location, and ambiance, making it a great choice for a relaxing and enjoyable stay."

"Absolutely loved our room. Everything was perfect wouldn’t change a thing and we will be back. "

"The hotel was right on the beach with access to two pools. Breastfed buffet offered a variety of different food and was 2 min walk to a cafe on property. Directly across the street was evening entertainment from restaurants with live music and many vendors. I found it to be very walkable to mini supermarket and butterfly farm."

"everything was great"

"Great location but reception staff very rude. The hotel itself needs upgrades and better cleaning. Had all inclusive packages but still had to pay for beach umbrellas and were told we are being charged last day of stay. Initially we were told that palapas are not free and have to be reserved. I think they don’t tell you on purpose. We were charged 40$ for umbrellas each day. "

"The hotel was clean and the staff went aboce and beyond with being helpful and friendly! The pool was really nice and the beach was great!"

"Yes"

"This is a fantastic property! Very clean, has multiple water bottle stations outside, location is perfect, right on the beach, Staff was amazing and very helpful when our flight got canceled and we had to stay and extra night. We will be staying here again next year!! Highly recommend!! ⭐️⭐️⭐️⭐️⭐️"

"We had a safe and comfortable stay. The staff is very helpful and friendly. "