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"Very detail matters. This onsen facility cares a lot of detail. Staff are kind and well trained. My wife and I can see very detail “Omotenashi” in room, restaurant, onsen and staff service. It was really impressive. If we will stop by Hokkaido again, we want to stay again and see if there will be any small improvement (Kaizen) there. "

"The hotel is adequate. Our room was spacious enough to make our 5 nights stay comfortable. Its biggest plus is access to the grand baths across the road. On-site bakery is great. There is no reception as such, staff from bakery multi task. The main issue was Wi-Fi or lack of it on the 6th floor."

"Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. "

"Wonderful"

"Overall the resort stay is good value for money (summer), it has everything onsite, amusement park, shopping, food etc. some downside could be: the hotel room bathroom being a little dated, they don't do cleaning daily, but they do at least change your towels for you. Being a hotel, noise from your neighbors could be a problem (talking loudly in their room or outside in the corridors, slamming the door etc esp at night or in the early morning). They also provide coffee bags and teas in room. Location wise it seems to be quite ok, as we were able to drive (south) to Lake Toya in under 30mins or so, city of Date, Muroran, Noboribetsu etc. to the north, niseko, and if you like to the East is Jozenkei, all within about an hour. Plenty of Parking and is free. You also have access as a resort guest to Westin's onsen. The monorail is cute! Just note that this is in the summer where it's not the resort ski season so everything is very chill and not too crowded, I think things might get a bit different in the winter busy season though :) "

"Spacious room. Staff service was excellent. The onsen is awesome. Good location for the thermal park. "