Royal Room (Quadruple Use) | In-room safe, free WiFi
Check availability

Reviews of Hotel Sunshine Kinugawa

3.5 out of 5
Hotel Sunshine Kinugawa
1437-1 Kinugawa Onsen OharaTochigi, Nikko, Tochigi-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 154 out of 368 reviews" "
Rating 8 - Good. 154 out of 368 reviews" "
Rating 6 - Okay. 48 out of 368 reviews" "
Rating 4 - Poor. 8 out of 368 reviews" "
Rating 2 - Terrible. 4 out of 368 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and really nice breakfast and dinner. Rooms were traditional Japanese which was really cool to experience. Room had a slight funky smell to it but had a super nice view of the river/mountains. Overall I would stay there again.. No coffee in the room and you had to purchase bottle coffe drinks downstairs and heat them up in a perculator that is all in all japanese and takes a while to figure it out. Really nice staff!
Stayed 2 nights in Nov 2023

10/10 Excellent

Arttachai, Bangkok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great choices of breakfast/dinner, nice onsen, firework show
Stayed 1 night in Nov 2023

6/10 Okay

Daniela

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old fashioned, noisy, most of the Japanese staff did not speak English - not worth the high price we were charged.
Stayed 3 nights in Oct 2023

10/10 Excellent

Thierry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great, the scenery around the hotel is beautiful. Access to on site public bath and also a coffee place with foot bath. The room was very nice and we were very pleased with our stay. Employees speak english and are very helpful and knowledgeable.
Stayed 3 nights in Oct 2023

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional style rooms, building is a little dated

10/10 Excellent

Ronald

Stayed 1 night in Sep 2023

10/10 Excellent

anita, BLOOMINGDALE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady with really short hair at the reception is extremely helpful. We had breakfast and dinner buffet at the hotel which was great. Our bed was set up after back from the dinner buffet. We used the private onsen which is worth the value. You have to take a taxi from the kinugawaonsen station to the hotel.(google map shows 15min walk. Make sure you dont trust that). They provided free shuttles bus to the train station in the morning. The view from the room is excellent. We will definitely come back
Stayed 1 night in Sep 2023

10/10 Excellent

Julienne

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful, tradition-style hotel which delivers a relaxing onsen experience and great service. Highly recommend!
Stayed 1 night in Sep 2023

8/10 Good

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view from our room. Love the breakfast buffet , included with the room. Just need to remind costumers that dining facilities close early for dinner, no convenience store nearby. Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay for a very reasonable price
My daughter and I love onsens but we were very pleasantly surprised to find ourselves in an upgraded room that was spacious and had a peaceful view. The baths were clean, spacious and uncrowded. We especially liked the outdoor pool with it's tranquil views. We opted for the breakfast and dinner plan and were glad we did as we could just pop down in our yukata, We enjoyed the variety and quality of the buffet style fare. The hotel also offers good and very reasonably priced massages.
Stayed 1 night in Jun 2023

10/10 Excellent

HsinChen

Stayed 1 night in Jun 2023

6/10 Okay

Dana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The views from our room was awesome. The staff were really nice and the room looked clean. The BAD was the room really stank. Like really really stank. Not sure if we were given a smoking room. I tried to ask and either the staff person didnt understand or it was truly a smoking room but i wasnt given the option to move. The stinch evetnually made our throats hurt so we had to leave the balcony doors and windows open. The dinner was expensive and kind of blah but there were few other options. Our room have virtually no wifi connection. The cafe with a foot bath was nice, the little souvenir shope cute and the suspension bridge fun. Theres really not much in the immediate area. We walked to tubo square wolrd which was very worth it. We stayed gere planning to go to edo wonderlabd but it ended up raining hard all day. All in all i wouldnt stay in this hotel again. Everyone else there was 65-70 and it was probably good for that age range. I guess it ciudk ve a romantic getaway place assuming they have unstinky rooms.
Stayed 2 nights in Jun 2023

8/10 Good

Irina

Stayed 1 night in May 2023
Response from ホテルサンシャイン鬼怒川 on 19 May 2023
Thank you for staying with us.We are looking forward to seeing you again in near future.We appreciate your comments.

10/10 Excellent

Hideki

Stayed 1 night in Jan 2023
Response from ホテルサンシャイン鬼怒川 on 7 Feb 2023
Thank you for staying with us.We are looking forward to seeing you again in near future.

8/10 Good

Tak Liong

Liked: Cleanliness, staff & service
The staff was friendly The building is aged and refurbishment is required. The breakfast was a bit expensive which costed JPY$2600
Stayed 1 night in Dec 2022
Response from ホテルサンシャイン鬼怒川 on 13 Dec 2022
Thank you for staying with us.We are looking forward to seeing you again in near future.We appreciate your comments.

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a Japanese-style room and this hotel surpasses all our expectations: clean and spacious sleeping and sitting rooms, comfortable amenities, friendly staff, great Onsen experience, and great local food (we had their buffet breakfast and dinner). Hotel is only 15-20 minute walk from Kinugawa Onsen Station it it offers a nice shuttle bus to get there. Right next to hotel is the Kinutateiwaotsuri Bridge, a suspension bridge with great views.
Response from ホテルサンシャイン鬼怒川 on 7 Dec 2022
Thank you for staying with us.We are looking forward to seeing you again in near future.We appreciate your comments.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and comfortable. The private hot springs and room had dated appearances but clean.
Stayed 2 nights in Nov 2022
Response from ホテルサンシャイン鬼怒川 on 28 Nov 2022
Thank you for staying with us.We are looking forward to seeing you again in near future.We appreciate your comments.

10/10 Excellent

Mayuko

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

6/10 Okay

wayne

Stayed 1 night in Aug 2022

10/10 Excellent

TOMIKO

Stayed 1 night in Apr 2022
Response from ホテルサンシャイン鬼怒川 on 3 May 2022
この度はホテルサンシャイン鬼怒川にご宿泊いただきまして誠にありがとうございました。鬼怒川温泉にお越しの際は、ぜひまた当館をご利用いただけますようよろしくお願い申し上げます。

8/10 Good

Michael Kent, Sendai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, price was great, scenic location and nice outdoor bath.
Stayed 1 night in Jan 2022

10/10 Excellent

Kelly

Stayed 1 night in Jan 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in Apr 2021

10/10 Excellent

HIROMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje en el tiempo.
El hotel es viejo pero muy limpio,se nota que en su tiempo ha sido de lujo y conserva muchos detalles que lo hacen especial. Tiene todo lo necesario para una estadía cómoda. La vista es hermosa y se encuentra a pies del río kinugawa. Volvería a hospedarme aquí !
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with amazing view
Great hotel with ample space in room. Location is beautifully located.
Stayed 3 nights in Nov 2019

10/10 Excellent

Pornsri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The onsen in the hotel was nice and the food was plenty!! Will come back again.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Old hotel but staffs are friendly. Price is ok. Dinner buffet is good.
Stayed 1 night in Dec 2019

6/10 Okay

Leonardo

Stayed 1 night in Nov 2019

6/10 Okay

Arlene

Stayed 1 night in Nov 2019

8/10 Good

Samantha Lau

Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay if you wanna experience onsen. The hotel is a little old but still worth it given the price you pay
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice view and service but, dated hotel
The service was good, the rooms were well appointed although western style rooms were a flashback to the 80's heyday of Japan. Stay in a Japanese futon style room. The breakfast was an open buffet but a real case of quantity over quality.
Stayed 3 nights in Sep 2019

8/10 Good

topi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Wing Si

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience in the Japanese deluxe rooms. It was clean, comfortable, and spacious. A staff member helped make the beds on the tatami mats and the outdoor baths have a nice view.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Ruttakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t ask for more.
Awesome. Great food. Great Onsen. Recommended.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good armenity
Stayed 1 night in Jun 2019

8/10 Good

Aya

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is dated but in a lovely location. The staff is friendly.
Stayed 1 night in May 2019

8/10 Good

Jacqueline or Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Japanese style Hotel
This hotel is one that caters to those who come to relax. Most all guests are on full board and therefore there is nowhere to have dinner is you haven’t already paid for it. Apparently this is common in this area. The onsen is really, really impressive. It has both indoor and outdoor tubs and complementary toiletries. We were there during a snowstorm in late April and the views were amazing. The room was very Japanese with mats on rattan floors. They provide a very warm fluffy comforter which we were thrilled with. There is a tea service in the room and a large table on which to have your tea. Yakutas were provided and they even had one that fit me! I would give it a better rating, but for the staff who don’t speak English or speak extremely little. This area, I guess, doesn’t get a lot if foreign tourists which is why we picked it.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2019

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms but food could be better
Fantastic room. Also has a great sento outside (and inside). A bit far from the station, though. Breakfast was not worth the price.
Stayed 1 night in Mar 2019

4/10 Poor

Donald, Bangkok

Travelled with family
Liked: Staff & service
The property was ok. The rooms were clean and tidy. The buffet was not so good, especially the dinner. Kinugawa is NOT a great place to go unless all you care about is onsen baths and being the only foreigner. There are virtually no restaurants for dinner, with so many hotels this is amazing. Much more options in Nikko which is a long long way away. I would not recommend this town to anybody.
Stayed 3 nights in Mar 2019

6/10 Okay

Carolyn, Sydney

Liked: Staff & service, property conditions & facilities
Great staff but the room was old with wallpaper peeling off the walls. The walls are thin and unfortunately we could hear noisy guests above from another country all night walking around. The staff were great and did try to quite them down and apologised many times.
Stayed 2 nights in Oct 2018

8/10 Good

Pui Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017