Property grounds
Check availability

Reviews of Chuzenji Kanaya Hotel

3.5 out of 5
Chuzenji Kanaya Hotel
Chuugushi 2482, Nikko, Tochigi-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 155 reviews" "
Rating 8 - Good. 53 out of 155 reviews" "
Rating 6 - Okay. 12 out of 155 reviews" "
Rating 4 - Poor. 3 out of 155 reviews" "
Rating 2 - Terrible. 1 out of 155 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nigel Merlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Hang Yee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with western decor. Friendly stafg
Stayed 1 night in Dec 2023

10/10 Excellent

frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Michael George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in. It is not the type of modern hotel that we usually stayed in. But the feel is different. There’s warmth and a lot of history in the hotel. The staff are also really helpful. The onsen is also a really good experience for us first-timers. The location is also good as its in between the heritage sites and ski resort. I highly recommend this place.
Stayed 2 nights in Jan 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While we found the hotel to be very comfortable, there were a couple of drawbacks. It's rather remote with very few restaurant options nearby, meaning that we had to eat at the hotel restaurant. While the meals were good, they were pricey.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
There is nothing in the bin 70 of the hotel. You have to use the hotel restaurant which is good but expensive. You cannot see the lake because of the trees and you hear the noise from the street in front when sleeping with open window
Stayed 1 night in Sep 2019

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
We thoroughly enjoyed our stay. The staff is exceptionally friendly and give superb customer service. The elegant dining room menus for dinner are outstanding and the attention to each detail and is fun to watch unfold with each course. I especially enjoyed the Japanese breakfast option and again every detail is impeccable. The onsen is relaxing and the lake is close by. The hotel shuttle bus is convenient and again the staff is a great asset. We will definitely stay again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Julie, Tonbridge UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing lakeside stopover
Convenient stopover, on bus route to yumoto onsen and hiking trails. Lovely onsen at the hotel which we used after hiking and in late evening. Half board option gave us an excellent dinner in Japanese/French style
Lake view below hotel

8/10 Good

HAZUKI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
外国気分を味わえ、ゆっくりと過ごす事ができました。
Stayed 1 night in May 2024

8/10 Good

Takahiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

DAISUKE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
かけ流しの露天風呂は開放感があり、外国人や子供も少なく、ゆったりと過ごせるが、全体的に建物は古く、ユニットバスなど臭いが気になる箇所もあり、脱衣所の古びたドライヤーや給水器など、高級感はとても味わえなかった。食事は普通だが、やたらとオプションが多いのは気になった。スタッフの対応は良かっただけに残念。
Stayed 1 night in Apr 2024

10/10 Excellent

Ryousuke

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Katsuyuki

Liked: Staff & service
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Yukie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
東武日光駅とのシャトルバスはとても助かりました。スタッフは皆さん笑顔で気持ちいい接客でした。とても優雅に過ごすことが出来ました。ワイングラスとお箸を届けてくださりありがとうございました！
Stayed 1 night in Mar 2024

8/10 Good

KENICHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Masaharu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

SHIGEO

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yu Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

?

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サービス、食事、お風呂最高でした。
Stayed 1 night in Nov 2023

8/10 Good

Masato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
湖畔に佇む趣きあるホテルです。ちょっとした散歩なら、ホテルの敷地内だけでも楽しめます。改善点があるとすれば、館内Wi-fiのスピードが遅すぎることでしょうか。あとは、細かいことですが、寝室にフットライトがあれば、より快適に過ごせると思います。ホテルスタッフはとても親しみやすいし、又ぜひ泊まりに来たいと思っています。
Stayed 1 night in Nov 2023

10/10 Excellent

Satoru

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
このホテルのベストシーズンは紅葉の季節だと思います。 ただ、ベストシーズンにここへ辿り着くメインの道路（かつ観光名所）の“いろは坂(上り専用の第二いろは坂)“の渋滞は想像以上なので覚悟をして下さい。 土曜日の昼過ぎの渋滞は9.5kmの行程に3時間以上掛かりました。 もう一つ、カメムシが大量発生中との事で部屋でも数匹確保する事になりました。 っと、ここまではマイナスポイントですが…..ここからはグッドポイントです。 中禅寺湖畔の静かでとても良い場所です。 規模も大きすぎず、設備も十分です。 食事も満足です。金谷ホテルと言えば鱒料理、中禅寺金谷ホテルのスペシャリテは「鱒重」って事でオーダしてみました。まるで日本食の様なフレンチでした。 ハリウッドスタイルツインの部屋でしたが、部屋に暖炉(本当に使えるかな?)もベランダもあり、気持ちの良い部屋でした。 何よりもスタッフの皆さん、とても感じが良かったです。 フレンドリーでありながら、良い距離感で気持ちの良い接客でした。 また、訪問させて頂きたいと思います。
Stayed 1 night in Nov 2023

10/10 Excellent

KATSUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋から見えるミズナラも紅葉しており、穏やかな時間を過ごすことができて大変満足です。
Stayed 1 night in Oct 2023

8/10 Good

Taisuke

Disliked: Property conditions & facilities
部屋が狭過ぎて、コスパが合わない。ただ、夕食のフレンチのコースは素晴らしかった。
Stayed 1 night in Oct 2023

10/10 Excellent

CHING YIN

Stayed 1 night in Oct 2023

8/10 Good

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ディナーも美味しく、落ち着いて宿泊できました　浴場も想像以上に良かったです
Stayed 1 night in Sep 2023

8/10 Good

Takahiro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
本格的なフレンチの夕食とシンプルでありながら上品で食べ応えのある朝食がとてもよかった。コーヒー抗紅茶がフリーで飲めて、ラウンジのソファーも大変座り心地が良く快適でした。残念なのはベットが堅かったのと、温泉の源泉が故障で汲めなかった為か、露天風呂のお湯に葉っぱなどのゴミが多く気になりました
Stayed 1 night in Sep 2023

8/10 Good

yumiko

Liked: Amenities
レストランの選択が出来ない
Stayed 2 nights in Sep 2023

8/10 Good

Hiromi

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

AKIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

SAYURI

Stayed 1 night in Aug 2023

8/10 Good

MAKIKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的には良かったです 連泊しても夕食のメニューが違うのは良かったです 美味しかったし ラウンジのコーヒーサービス朝もやって欲しいです お風呂に行くのにカゴバックがあるといいかな お部屋に消臭スプレーは欲しいなって思いました
Stayed 2 nights in Aug 2023

10/10 Excellent

??

Stayed 1 night in Aug 2023

10/10 Excellent

kiyomi

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
落ち着いた雰囲気の中で、ゆっくりと温泉に浸かり、美味しいフレンチをいただき、充実した時間を過ごすことができました。大満足です。
Stayed 1 night in Aug 2023

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
落ち着いた雰囲気で静かなホテルです。スタッフも感じが良く、食事も美味しいです。
Stayed 1 night in Aug 2023

8/10 Good

masakn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

FUMIKO

Travelled with family
Stayed 2 nights in Jul 2023

10/10 Excellent

Hidetoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Takuya

Stayed 1 night in May 2023

10/10 Excellent

Sato

Stayed 1 night in Apr 2023

10/10 Excellent

kenichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフとても親切でした。
Stayed 1 night in Apr 2023

8/10 Good

KAORI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

JIN

Stayed 1 night in Feb 2023

10/10 Excellent

AKIRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルのスタッフがとてもよい。
Stayed 1 night in Jan 2023

10/10 Excellent

Takenori

Stayed 1 night in Dec 2022

10/10 Excellent

yasunari

Stayed 1 night in Dec 2022

10/10 Excellent

shinji

Stayed 1 night in Nov 2022

10/10 Excellent

NEMOTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
さすが、金谷ホテル。施設、食事、サービス、ロケーション、とても良いです。
Stayed 1 night in Nov 2022