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"When we arrived at the hotel we were told that they had not received payment from hotels.com. We could only check-in after paying again. Since we were tired after a long journey we paid for the room again. Now we a struggling to get a refund. The room was great. A bit noisy because it was next to a busy road with heavy trucks passing late at night. Staff are very friendly and helpful. "

"Good breakfast. Nice staff"

"Great place to stay"

"This property is well secured and they make you aware of how security is a priority. The shuttle was great, the staff was helpful. Lizwe, a staff member of the restaurant, was very helpful in informing us a good time to go for dinner & breakfast. She provided great service, also. While we were there, there were 200+ high school girls with their coaches (for a Netball Tournament). Dinner and breakfast was excellent. The breakfast buffet had lots of choices. Dinner was flavorful, plentiful and...

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"After completing a 16-hour journey, I arrived at the hotel at approximately 8:30 PM last night. Following my check-in and a shower, I visited the bar and ordered dinner to be delivered to my room. The meal arrived over one hour later. Shortly after the server left to retrieve the card machine for payment, I sat down to eat and immediately noticed that the food was completely cold. I contacted room service to report the issue and was informed that the Room Service Manager would call me back....

"I booked on Expedia but there must have been a glitch in the system.The booking reflected one instead of two occupants. That meant that only my husband could have breakfast. Even through the room was expensive the staff didn’t try to resolve the issue so I could have breakfast. When we went to grab a Bolt downtown for 200 Zar, the front door staff tried discouraging us saying it could be dangerous and wanted to hook us up with a taxi for 600 Zar. We declined and took a bolt and felt like the...

"Excellent service at Protea Hotel OR Tambo! A special thank you to Katlego, who was incredibly friendly, welcoming, professional, efficient, and helpful. She made our check-in quick, smooth, and completely stress-free. Her warm attitude and outstanding customer service made us feel valued from the moment we arrived. Katlego is a true asset to the hotel. Highly recommended!"

"Very expensive, my flight canceled and I came here as it was closest. Not worth US 700 for a night"

"amenities are too old but the staff is very accomodating and polite"

"The staff went above and beyond for us during out stay at Airport Tower Lodge. They helped us out in several ways and showed great hospitality. Also, the place is VERY unique. It looks like a Spanish style villa--very interesting and in a safe area. I feel like the name, "Airport Tower Lodge" does not really convey the architecturally interesting place that it is. There is no free airport shuttle, but the staff organized one on our behalf. It is around 25USD each way."

"Its a large hotel and fairly new. The shower doesn't not work properly, the water temperature keeps changing from hot to cold and the shower area is too small plus the soap tray is fitted in the wrong place and you keep bumping your knee. The bathroom door came in for my friends room and the water doesn't drain properly"

"Beautiful place with excellent staff and lots of food choices"

"CLEAN AND SAFE"