Exterior

Reviews of Sterling Inn & Spa - an Ontario's Finest Inn

4 out of 5
Sterling Inn & Spa - an Ontario's Finest Inn
5195 Magdalen St, Niagara Falls, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1139 out of 1517 reviews" "
Rating 8 - Good. 266 out of 1517 reviews" "
Rating 6 - Okay. 69 out of 1517 reviews" "
Rating 4 - Poor. 23 out of 1517 reviews" "
Rating 2 - Terrible. 20 out of 1517 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to everything. Maybe a 10 minute walk to the falls. Bus stop was a block away. Breakfast was good. Room was very spacious.
Stayed 3 nights in Apr 2024
Response from Debra on 1 May 2024
We are so delighted to know you enjoyed your stay with us at Sterling Inn and Spa. Looking forward to your return stay in the future.

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debra on 1 May 2024
Thank you Chelsey for your feedback. Looking forward to having you return and stay with us again.

10/10 Excellent

Chris

Stayed 1 night in Apr 2024
Response from Debra on 1 May 2024
Thank you Chris for your review on your stay with us at Sterling Inn and Spa.

10/10 Excellent

Zak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay, huge room! Breakfast in bed was great!
Stayed 1 night in Apr 2024
Response from Debra on 28 Apr 2024
Zak thank you so much for your valuable feedback. We appreciate that you enjoyed all that Sterling Inn and Spa has to offer our guests. Look forward to having you come stay with us again in the future.

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the restaurant for dinner. The food was delicious. Loved the breakfast delivered to our room. Did not like the shower in the room. Not very private.
Stayed 1 night in Apr 2024
Response from Debra on 27 Apr 2024
Thank you Beatrice for taking time to do a valuable review for us at Sterling Inn and Spa. We appreciate the details you shared with us.

10/10 Excellent

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at this hotel are some of the best I have ever stayed at. The shower with the steam and multiple jets are fantastic. The included served breakfast to your room is amazing!
Stayed 1 night in Apr 2024
Response from Debra on 27 Apr 2024
We're so happy to hear from you.

10/10 Excellent

Zach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 1 night in Apr 2024
Response from Debra on 27 Apr 2024
Thank you for your review Zach. We appreciate that you enjoyed your stay with us.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debra on 24 Apr 2024
Thank you Rob for your review for Sterling Inn and Spa.

6/10 Okay

Shiny

Travelled with family
They didn’t let me to check in early
Stayed 1 night in Apr 2024
Response from Debra on 24 Apr 2024
Thank you so much for your feedback about our performance at Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The exterior does not do it justice.. the inside is lovely
Stayed 1 night in Apr 2024
Response from Debra on 20 Apr 2024
Thank you Kimberly for your valuable feedback.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was very relaxing, spacious rooms, clean, this is a boutique inn and it felt welcoming. The beds were a bit hard for me but still slept great. Parking was convenient on location. Walking distance to Clifton Hill. The breakfast in bed was amazing. I will always return to this hotel when I visit Niagara Falls.
Stayed 2 nights in Apr 2024
Response from Debra - Operation Manager on 18 Apr 2024
Thank you Suzanne for great review. At Sterling Inn and Spa we work hard to offer high-quality service to every guest. We hope you'll stop by again soon when you're in the neighborhood.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property
Stayed 1 night in Apr 2024
Response from Debra on 15 Apr 2024
It is our pleasure to hear your valuable feedback.

10/10 Excellent

Yvan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place , not too big, close to the downtown
Stayed 2 nights in Apr 2024
Response from Deanna on 13 Apr 2024
Thank you for your review and for the perfect rating. We appreciate you taking the time to share your experience with us.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Deanna on 14 Apr 2024
Thank you for the perfect rating. We look forward to your next visit with us.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room, the only complaint was the fan in the bathroom didnt work. Everything else was great. We enjoy staying at this hotel.
Stayed 2 nights in Apr 2024
Response from Deanna on 12 Apr 2024
Thank you Deborah for your review. Thank you for bringing to our attention the issue with the fan in your bathroom, as we will address immediately. We look forward to seeing you again.

2/10 Terrible

mark

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Are tv didn’t work . We got charged for parking and the price of the hotel was insane . Should have booked the hilton it was the same price
Stayed 1 night in Apr 2024
Response from Debra on 10 Apr 2024
Thank you so much for your feedback about our performance at the Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.

10/10 Excellent

Makenna

Stayed 1 night in Apr 2024
Response from Debra on 28 Apr 2024
Thank you Makenna for taking time to do a review for Sterling Inn and Spa.

10/10 Excellent

Vanessa

Stayed 2 nights in Apr 2024
Response from Debra on 27 Apr 2024
Thank you Vanessa for your valuable feedback. We look forward to having you return and stay with us again in the future.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debra on 7 Apr 2024
Thank you for your review of Sterling Inn and Spa.

8/10 Good

Bassey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and reception staff are friendly, very professional.
Stayed 4 nights in Mar 2024
Response from Debra on 5 Apr 2024
Thank you Bassey for your valuable feedback. We are happy to know you enjoyed your stay.

8/10 Good

arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent Bed was comfortable Room was very clean. Hardwood floors Right beside Greg Frewin Theatre Very close (walking distance) to Niagara falls, and Clifton Hill were all the main activities are.
Stayed 1 night in Mar 2024
Response from Debra on 5 Apr 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

WING HONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a high-standard hotel. We only stayed for one night but could enjoy the quiet and comfortable hotel room. Both the bedding and bathroom are very clean. It's at least better quality than other hotels in the area. The price is also reasonable. The staff service is friendly, efficient and polite. It is worth staying again.
Stayed 1 night in Apr 2024
Response from Jawahar on 4 Apr 2024
Thanks for your review. We are glad that you liked your stay at The Sterling Inn & Spa. We look forward to your next stay.

10/10 Excellent

Monica, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property in the middle of chaos. Clean, beautiful rooms and amazing staff! We were grateful to have this hidden gem.
Stayed 3 nights in Mar 2024
Response from Deanna on 2 Apr 2024
Thank you for your wonderful review. We hope to see you again!

6/10 Okay

Fiorella

Travelled with partner
Liked: Cleanliness
This was a bit of a letdown. To be honest it was fine for the most part until I had the worst sleep due to their hyper sensitive motion detected lights that lit up every time I moved in bed. The main floor was noisy at night with this insane chirping noise all night. Breakfast was a joke, I was expecting a proper chef cooked egg of some sort, maybe an omelette (since it said on the menu could contain pork) but what we got was a hard boiled egg. What an insult. Parking was ridiculously overpriced at $18 when across the street is $10. You’d think they would give their customers a better deal steam shower was fine, would have been nice to have a hottub in a deluxe room but whatever. I’ve stayed at nicer hotels that have nicer free continental breakfasts. Do not recommend.
Stayed 1 night in Mar 2024
Response from Deanna on 2 Apr 2024
We are so sorry Fiorella that we fell short of your expectations. We value your feeback and hope that you will reconsider and choose to visit us again. Please reach out to us directly if we can further assist.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. We enjoyed the relaxing experience at the spa, the comfort of our room and the amazing dining experience at AG!
Stayed 1 night in Mar 2024
Response from Debra on 31 Mar 2024
Thank you Stephanie for your valuable feedback.

10/10 Excellent

Real

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special shout out to David who was amazing at checking us in but every staff member at Sterling deserves a raise or promotion. If you ever go to Niagra falls look no further. This was a fantastic experience. Everything about this inn is perfect. The hospitality, suggestions, the rooms, location and cleanliness are all beyond expectations. Sterling Inn is fabulous and you will enjoy your stay. Thank you for being such remarkable hosts. I look forward to seeing you in the future.
Stayed 2 nights in Mar 2024
Response from Debra on 31 Mar 2024
Thank you for your great review Real. We work hard to offer high-quality service to every guest. We made sure to share this feedback with David to give him the recognition that he deserves.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fave place ever. I always stay here for years and love the service. Love the breakfast in bed and the robes and the jazz music in the rooms. Close enough to the Falls and far enough away from the noise. It was quiet when I went so I was able to get the room I wanted for a great price. Thank you for the surprise upgrade, that felt really nice. Staff are fantastic! Greg and Mia and Anna always make me feel like family on special occasions when I visit. . I highly recommend this place.
Stayed 1 night in Mar 2024
Response from Debra on 31 Mar 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in Sterling Inn and Spa. Our entire team works hard to deserve your loyalty.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful room within walkable distance of all amenities
Stayed 1 night in Mar 2024
Response from Debra on 31 Mar 2024
Thank you for your valuable feedback.

10/10 Excellent

Yaser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was incredible good, the room was beautiful and clean, is the best hotel I have ever been to
Stayed 1 night in Mar 2024
Response from Debra on 29 Mar 2024
Thank you Yaser for your valuable feedback. We look forward to welcoming you back to stay with us at Sterling Inn and Spa.

10/10 Excellent

Kaylene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have always enjoyed our stays at The Sterling Hotel. We love the breakfast, the large rooms, the steam showers and fireplaces in the rooms. We love that it is not directly on the strip which keeps things quiet. The guest rooms do need a little bit of love and care.
Stayed 2 nights in Mar 2024
Response from Deanna on 2 Apr 2024
Thank you Kaylene, for your honest feedback. We did want to share the news that we will be performing a refresh in 2025. Looking forward to seeing you again!

10/10 Excellent

Navneet

Stayed 1 night in Mar 2024
Response from Debra on 15 Apr 2024
Thank you for your valuable feedback. We look forward to having you return and stay with us in the future.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable beds and very friendly staff.
Stayed 1 night in Mar 2024
Response from Debra on 30 Mar 2024
Thank you for your valuable feedback. We appreciate that you enjoyed your stay with us.

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The focus on client satisfaction provided by the staff at this property are beyond any I have experienced! There are so many personal touches provided it makes for a first class experience!
Stayed 2 nights in Mar 2024
Response from Debra on 27 Mar 2024
Thank you for your valuable review. We are delighted to hear that you had a positive experience with us at Sterling Inn and Spa. We hope you'll visit us again soon.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and chic accommodations. The cuisine at AG Restaurant was 1st class and highly recommended.
Stayed 1 night in Mar 2024
Response from Debra on 27 Mar 2024
We are thankful that you chose to stay and eat with us while you were in Niagara Falls. Looking forward to your return stay with us in the future.

10/10 Excellent

Shefali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debra on 27 Mar 2024
Thank you for your feedback.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms! Spacious, quiet and lots of amenities! Breakfast in bed was perfect :)
Stayed 1 night in Mar 2024
Response from Debra on 27 Mar 2024
Thank you Jasmine for taking time to do a valuable review for us at Sterling Inn and Spa. We are so delighted to know you enjoyed your stay. Looking forward to having you return and stay with us again in the future.

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the steam and jet shower, the complimentary wine they offered and the breakfast in bed
Stayed 1 night in Mar 2024
Response from Debra on 23 Mar 2024
Thank you for your valuable feedback. We are delighted to know that you enjoyed your stay at Sterling Inn and Spa.

8/10 Good

Fuk-Chuen

Stayed 1 night in Mar 2024
Response from Debra on 24 Mar 2024
Thank you for taking time to do a review for us at Sterling Inn and Spa.

10/10 Excellent

Sundeep

Liked: Property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Debra on 22 Mar 2024
Thank you Sundeep for taking time to do a valuable feedback for us at Sterling Inn and Spa.

2/10 Terrible

Gord

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Debra on 20 Mar 2024
Thank you Gord for your valuable feedback.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was served in the room, and it was very good
Stayed 2 nights in Mar 2024
Response from Deanna on 18 Mar 2024
Thank you Claudia for taking the time to share your experience with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from start to finish! Room was amazing staff were incredible. Highly recommend!
Stayed 2 nights in Mar 2024
Response from Deanna on 18 Mar 2024
Thank you for your review and rating. We truly appreciate your recommendation.! We hope to see you again soon.

10/10 Excellent

Farshid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
That's great, It's wonderful when a space is clean and organized.
Stayed 1 night in Mar 2024
Response from Debra on 17 Mar 2024
Thank you for your valuable feedback. We look forward to your return stay with us when you are in Niagara Falls.

8/10 Good

Herminio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debra on 20 Mar 2024
Thank you for your valuable feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Mar 2024
Response from Debra on 17 Mar 2024
Thank you Deborah for doing a valuable review for us at Sterling Inn and Spa. Hope to see you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, great breakfast.
Stayed 1 night in Mar 2024
Response from Debra - Operation Manager on 16 Mar 2024
Thank you Jason for your valuable feedback. Look forward to having you return and stay with us again when you are in the area.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. They were able to answer all our questions. Rooms were clean and spacious. Breakfast in bed is a bonus. Would stay there again.
Stayed 1 night in Mar 2024
Response from Debra on 16 Mar 2024
Our entire team at Sterling Inn and Spa are dedicated workers and appreciate the recognition of a guest who has enjoyed themselves. Looking forward to having you come stay again when you are in Niagara Falls.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room in a great location. Incredible bar and restaurant within the hotel too.
Stayed 1 night in Mar 2024
Response from Deanna on 16 Mar 2024
Thank you for your review. We are delighted you enjoyed the property and found it to be centrally located to your liking. We hope to welcome you back again.

10/10 Excellent

LIYUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time stay here, excellent experience!
Stayed 1 night in Mar 2024
Response from Deanna on 16 Mar 2024
We are so happy to hear you enjoyed another visit. Thank you for sharing your experience with us.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is one of the best in Niagara Falls, beautiful, spacious rooms. Great staff, I’ve stayed here at least seven times over the years and is my go to hotel. if you’re not looking for a hotel with a Fallsview.
Stayed 1 night in Mar 2024
Response from Debra - Operation Manager on 15 Mar 2024
Thank you David for visiting us again and sharing your valuable feedback. We appreciate your loyalty and continued trust at Sterling Inn and Spa. Our entire team works hard to deserve your loyalty.