This place was horrible very dirty. The staff were rude and not helpful. The building was old and tarnished. The elevator literally had a paper saying it hadn’t been inspected since 2023.
I stayed at this motel on 10/10/2026. I have stayed here a few times and each time it just got worse and worse. The young lady who was at the front desk (16 years old) is the rudest staff member I have ever come in contact with while staying in Virginia. On this day in questioning, I walked into Quality Inn on Warwick and rung the bell several times like the instructions says to do… I stood there several minutes and no one was at the front desk. While standing there a few more people walked in and there was a line forming for us to be checked in. The other guest began to ring the doorbell because he also began to get frustrated also. 10+ minutes later NOBODY CAME!! One of the guest informed me that the staff member might be across the road at the other motel, so he walked over and yep the young lady was there and she walks in with an attitude. I informed her that we had been standing there for the longest time and I rung the bell and asked her if they can hear the bell or not?… This little girl called me a liar, was arguing with me and had the worst attitude, and threw my ID at me. It was so bad that another guest started recording her and couldn’t believe how rude she was to a paying customer. I asked for her manager and/or corporate’s number and the 16 years old staff member refused to give it to me. I have never felt so disrespected from a staff member, until this day happened. I WILL NEVER STAY HERE AGAIN DUE TO THE 16 YEARS OLD!!
When I checked in, the person had to come from the red roof inn across the parking lot. I assume they own both. The person was talking on speaker phone to someone the entire time. The place is definitely in need of a refresh. The carpets were shot in the hallways and the rooms. The bathroom had a giant piece of plaster/spackle missing, and other places as well. Paint was peeling in several places. The shower curtain rod sagged so water went everywhere when showering. The room was a non-smoking room but definitely had a lingering smoke smell. The “buffet breakfast” consisted of a waffle maker, rye bread, mini-muffins, dry cereal, yogurt, apples, coffee, and either orange and apple juice. This was a one night stopover so for the price and location, it was fine, but definitely not somewhere I would stay any longer than that.
It was a fair place to stay. It was a little inconvenient, not having the staff available at the desk and having to wait every time you have to go to the desk for anything but other than that is a pretty OK place to stay.
The room that I had in the beginning had mold in the ceiling and the air conditioning did not work so I was moved to the fourth floor. That room was a lot better than the first. The breakfast was not very good. The waffles didn't taste good. They didn't have any type of protein. Just cereal and milk. + Not very good waffles. I believe the people on the hotel across the walkway which would be the Red roof because when you needed something sometime they will have to come from over there over to the quality inn + yeah that was a b**** strange. Pool didn't work also, they asked you to please give them a good review under the counter at the front desk. Wow! So I won't be going back. You can take your.
I don’t like this horrible service. Nobody charged the bed sheet. Breakfast was not enough for us. I don’t recommend any person to rent this hotel.
เข้าพัก 2 คืน, สิงหาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Jedidiah
7 ส.ค. 2026
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Exterior doors need to be better upkeep
เข้าพัก 1 คืน, กรกฎาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Amy
4 ส.ค. 2026
The staff did not greet people. They took care of two hotels (the other one is Red Roof next door), so you had to wait for staff if you need assistance. It was not guaranteed that someone would come.
They staff was pleasant and helpful. The accomodations, for the value, were on par. Basically, I paid for what I received and my needs were met. Yes, I would stay there again.
We stayed for 2 days. There were some issues. The location was good. The parking was good. The room was clean but the toilet seat in the bathroom was broken. The air conditioner was loud and due to the heat it had to be on. The water pressure in the shower was good but the sink water pressure was low. The front desk staff were kind and the hotel housekeeper was friendly. We woul probably give it a try again.