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Reviews of Four Points By Sheraton Manhattan Midtown West

3 out of 5
Four Points By Sheraton Manhattan Midtown West
444 10th Ave, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 80 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Hudson Yards with friendly staff. Super clean too!
Stayed 4 nights in Apr 2024

10/10 Excellent

FiveP Consulting, Encinitas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very customer service focused. I had a mix up on my room type and they upgraded and moved me with no issues or additional costs.
Stayed 5 nights in Apr 2024

10/10 Excellent

tammie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Karen, Downingtown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big bathroom for a Manhattan hotel. Walking distance to High Line, Chelsea, Amtrak, etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Diana Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very small, they don’t look like in the pictures, but either way they are functional. But overall the staff is very friendly, the rooms are very clean, and the location is convenient.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kayli

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property. Staff was nice. House keeping came everyday.
Stayed 2 nights in Apr 2024

10/10 Excellent

Manisha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and the staff were very nice. Convenient to a conference at the Javitz Center I was attending.
Stayed 3 nights in Apr 2024

8/10 Good

Serena

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Marshall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Everybody in the service desk was so helpful, super nice and professional, that is what I liked the most, excellent customer service. The room was clean and the bathrooms very nice and new. Location is good, few blocks from subway and a lot of eating places around. Definitely recommended!
Stayed 2 nights in Apr 2024

10/10 Excellent

Esmirna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To
Stayed 1 night in Apr 2024

8/10 Good

Jan

Business traveller
Liked: Cleanliness, amenities
Rooms are small. HVAC very noisy.
Stayed 2 nights in Apr 2024

8/10 Good

Maude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Four Points! The room and the bathroom were clean and the size was good for me. The place was calm and the area was very convenient for me! Only thing I would change is that there is not really a bed comforter, just a thin bed sheet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sutopa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Andreas

Stayed 2 nights in Mar 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Francisco, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for conventions. Near several restaurants.
Stayed 3 nights in Mar 2024

10/10 Excellent

JEFFREY, HACKENSACK

Stayed 2 nights in Mar 2024

2/10 Terrible

Sultan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk are rude and racist. In the first minutes when I checked in, when they saw my passport they started to make jokes and laugh at my expense. The cleaning staff there doesn’t speak English and doesn’t not understand when simple no, when I don’t want to be bothered. The area itself is dirty and very unsafe around the hotel. Not to mention the noise at night, that kept me awake. Absolutely abysmal place.
Stayed 2 nights in Mar 2024

8/10 Good

Jill, Santa Fe

Stayed 4 nights in Feb 2024

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Donald, Southwick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Front desk staff and room
Stayed 1 night in Mar 2024

10/10 Excellent

SHANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

6/10 Okay

Hannah

Stayed 1 night in Feb 2024

10/10 Excellent

Cristina

Stayed 1 night in Feb 2024

10/10 Excellent

Marina

Liked: Cleanliness, amenities
Amazing experience at that hotel with everything
Stayed 2 nights in Feb 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars. Excellent
Stayed 3 nights in Feb 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Albina

Liked: Cleanliness, staff & service, property conditions & facilities
Love love love everything about this hotel
Stayed 3 nights in Feb 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Jean-Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

SaliAnn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Jacob Javitts and Lincoln Tunnel. Restaurant pretty good. Friendly staff at front desk.
Stayed 1 night in Feb 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Karin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Great stay. The staff was great and the facilities were excellent.
Stayed 3 nights in Jan 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Abigail, TRUMBULL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and the breakfast was great!
Stayed 1 night in Jan 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Super helpful and kind staff. Extremely clean. Great location. Can’t wait to return.
Stayed 2 nights in Jan 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Delroy

Travelled with partner
Liked: Amenities, property conditions & facilities
place was nice
Stayed 1 night in Jan 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

8/10 Good

Cory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Julieta

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

8/10 Good

Catherine

Stayed 11 nights in Dec 2023
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was ideal because it was close to the action but separated enough where there was low to quiet noise outside the hotel. Definitely great for solo travelers. Loved the complimentary water, tea and coffee in the rooms. Also the tea and coffee were available at entrance daily. The staff were nice and the room was awesome. I would stay here again.
Stayed 2 nights in Dec 2023
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Diane

Travelled with family
Liked: Amenities
Clean and convenient to major sites and attractions.
Stayed 1 night in Dec 2023
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

6/10 Okay

Gerard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but tiny room and constant noise from lifts
Staff friendly and location very good. Main issues with the hotel for me were: 1 - the size of the room. Paid a premium for higher floor with view but the room was extraordinarily small. Friends booked similar and was even smaller. My room was just about acceptable for 1 person, but their initial room had even less storage and smaller footprint. They moved to a twin which was great size and what I would recommend to anyone 2 - noise from the lift shaft. I spoke to staff on 3 occasions and was told "it must be construction nearby". It was like pots and pans being knocked together and the noise (despite me being a little bit away from the lifts) came through the vents in the room. I had to use ear plugs to get to sleep. Never had to do this before. When I travelled up the lifts to the 18th floor I could hear the same sounds from the shaft so it was definitely the lifts. If a light sleeper I would either ask to be as far away from the lifts as possible or avoid completely. Was nice to have tea and coffee available throughout the day, staff were friendly/helpful and location is very good with easy walk to Penn, Empire State, Subway etc The amenity space in reception is way too small for a hotel of this size. One small couch is not enough. Not sure if the restaurant space is meant to be used but didn't feel that this was welcome
Stayed 5 nights in Dec 2023
Response from Joel on 20 Feb 2024
Hello. Thank you for your kind review. We do sincerely apologize for the challenges faced during your stay with us and the elevator noises during the evening hours interrupting your sleep. If there is anything we strive to do is make sure our guest feel comfortable and at ease. We hope you come again soon so we can ensure your stay with us is worth your while.

6/10 Okay

Diane

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Okay stay
Good king bed. The but the blanket was old and full of bumps. Friendly staff except for Fernando who serves breakfast. Location was very good, in walking distance of many highlights.
The high line
The Vessel
The Edge
The high line
Stayed 6 nights in Dec 2023
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Stuart

Stayed 1 night in Dec 2023
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!

10/10 Excellent

ATUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joel on 20 Feb 2024
Thank you for your kind review. Come again soon!