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"Bathroom had no hand towels or wash clothes "

"Good location but unfortunately that's it. Worst hotel I have stayed in. They seem to be converting to a new hotel / brand, and in my opinion should rather have closed doors. No dining / bar options, no room service, old rooms, stripped down elevators. The TV was not working. The blinds were not working (had to sleep with the blinds open), the aircon was stuck at 75 (had to sleep with the windows partially open). Asking management they wrote it down on a piece of paper and says "maintenance" will have a look, which never happened. I booked for 6 nights and left after 3."

"Couldn't cool room down although temp said 68"

"Bed was uncomfortable. No wheelchair ramp. "

"Everything was so close and the door men are literally the best!!!"

"Didn’t like how there was no fridge. Everything else was great "

"Yes"

"Great hotel nothing bad to say at all!!! Great location and great staff was able to check in early "

"This was such a nice find right in the heart of Times Square. The lobby was a hub and always thriving. Yet the rooms were super quiet and comfortable. Above all, the staff was absolutely outstanding. That made this a place I’ll return to each time I come for business or pleasure. "