Search Hotels in New Town, Kolkata

"Pristine clean and well equipped rooms. Very helpful staff! Wonderful breakfast and food options."

"Decent clean and safe hotel for travellers wanting to stay close to the airport "

"My family and I stayed at JW Marriott Kolkata last weekend. We had the most luxurious stay. The staff were extremely friendly and welcoming. The rooms were very clean and comfortable. But the food was the highlight for us … it was simply divine. Big thanks to Arvind Singh (operations manager at JW Kitchen) for organising the restaurant so incredibly well. Excellent quality food and amazing service! Huge shoutout and gratitude Souvik and Bishal for serving us with the utmost hospitality and care. Souvik really went over and beyond to make us feel welcome and help us find preparations suitable to our pure veg dietary requirements. Souvik really excelled in his service. Thank you Souvik! Also thanks to Shreya at guest relations for her friendly and smooth checkin. I really appreciated her hospitality alot. We will certainly be back and encourage all travellers with young families to stay at JW Marriott Kolkata where you get the most wonderful 5 star stay!"

"The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey. More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager. This lack of ownership and guest care stands in stark contrast to industry standard for five star properties. I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer."

"One of the best and most luxurious hotels in Kolkata. Every amenity imaginable is available. Room was amazing and the buffet breakfast was huge."

"Yes"

"Very tiny rooms, even smaller than OYO rooms. Bathroom fittings are very shabby and cheap quality. Bedsheets & pillow covers are so dirty. Breakfast is average, nothing to remember. The restaurant waiter and their service is also very lethargic as if they are not paid enough to serve the guests decently. Over all, better to avoid it and try to book a Homestay, many available in this area with better quality and service, if bigger brand name hotels are out of budget. "

"Yes - room was clean and comfortable. Staff was very active in supporting our stay. Amenities were good"

"service is quite good and stay is quite pleasant.All the staff are very helpful"