4/10 แย่
Nicole
เดินทางกับสัตว์เลี้ยง, เดินทางกับครอบครัว
20 ม.ค. 2026
ไม่ชื่นชอบ: พนักงานและบริการ
My husband and I stayed at the hotel while celebrating our niece’s 16th birthday, and unfortunately the experience was very disappointing. At check-in, I clearly shared that this stay was for a special occasion, yet no acknowledgment or accommodation was made.
The room itself was extremely disappointing, as it had no view and, more concerning, no window at all, which was not communicated in advance. This significantly affected the comfort and enjoyment of our stay.
Most troubling was discovering a piece of glass on the floor in our room. This posed a serious safety concern for us and for our dog who was traveling with us, and it is unacceptable in a property of this caliber.
We also made several purchases on property during our stay, yet there were no gestures, services, or efforts made to enhance what was meant to be a special occasion. Overall, the lack of care, attention, and basic safety standards made this stay very disappointing.
Nicole
เข้าพัก 2 คืน, มกราคม 2026