Neuhausen Packages (Flight + Hotel)

Online customer service was very very horrible and rude. Accused us of checking in at kiosk ehen actually checked in with a person at the gront desk

Handy to everything that I wanted to do

1. The sink drain pop up blocker was jammed- so the water couldn’t drain. 2. The shower door wasn’t sealed properly, and large amount of water leaked onto the bathroom floor. 3. The light switch design was frustrating — it turned on all the lights at once, with no option to adjust them separately. 5. We dined at Vida-one of the restaurants on 1st floor, the food and soup came out cold, which was extremely disappointing for a property that claims to be high-end. 6. On top of that, there isn’t any comfortable seating area in or around the lobby, making the entire place feel sterile and unwelcoming. For a property that presents itself as high-end, it’s shockingly lacking in comfort, functionality, and thoughtful design. In no way does it compare to true luxury hotels like the Bellagio. This is not a family friendly hotel and will not recommend.

Great hotel. Don't like the parking though.

Pretty disappointing for what we paid to stay there. They upcharged for amenities, but all the amenities were closed. Housekeeping never came to our room once, even after requesting for them to come by. It was extremely loud. You couldn't adjust the thermostat. It was locked at 69 degrees. The water was not very hot. So even though we had the big bath, you couldn't fill it with hot water. At 530 am, someone was using a leaf blower for an hour in the parking lot, to blow what? I'm not sure. The bed was too firm and the sheets were very stiff. Next time, we'll stay at Paris..