"Fantastic property. The staff at the front desk could be a bit less robotic and learn a more friendly demeanor, otherwise everything about the property was amazing. "
"Great short stay in the center of Almaty during a transfer on Air Astana. Young desk staff were wonderful and helpful. Airport transfer efficient. Room was better than I had expected given the price I paid. Breakfast buffet was excellent if not effusive. Love the local options. Lobby is grand. Location central. A/C struggled during hot spell."
"I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT.
However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the...
"We loved our stay here. The staff went above and beyond to ensure our comfort and assist us. The breakfast was the most extensive buffet we have ever seen; we were shocked that there had been negative reviews. The location is great. There is a nice park across the street and it’s a short walk to many great sights. "
"We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights."
"We booked a one BR Apartment for a family of 4 including 2 kids (5 yo).
The apartment and the bathroom was spacious and fully equipped. The sofa bed in the living room converted to a pull out bed (unfortunately it is the most uncomfortable bed for 2).
The location of the hotel is excellent, with 2 minutes walk to the famous Arbat Street.
There are plenty of supermarkets around, with a huge Magnum store just across the road in Lumier building. "
"The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary."
